The following is a summary of the Five9, Inc. (FIVN) Q3 2024 Earnings Call Transcript:

Financial Performance:

• Five9 reported accelerated third-quarter total revenue growth of 15%, with subscription revenue growth notably increasing to 20% year-over-year.

• Adjusted EBITDA margin reached 20% of revenue, significantly contributing to record quarterly operating cash flow of $41 million, representing 16% of revenue.

Business Progress:

• Five9 is emphasizing AI integration across its services, with AI products now comprising over 20% of enterprise new logo ACV bookings in Q3.

• The company successfully closed the acquisition of Acqueon, enhancing its intelligent CX platform capabilities.

• Announced the launch of next-generation IVA under the Five9 AI agents, expected to elevate customer interactions with higher autonomy and comprehensive coverage across communication channels.

Opportunities:

• AI product momentum and the strategic acquisition of Acqueon provide substantial opportunities for market leadership in AI-powered CX and expansion in new verticals like healthcare.

Risks:

• Potential delays in customer decision-making and budget constraints amid macroeconomic uncertainties could affect growth and sales cycles.

More details: Five9 IR

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