VIA Ranks Tops With Customers
VIA Ranks Tops With Customers
Agency recognized with three awards at TransDASH Summit
代理商在TransDASH峯會上獲得三個獎項認可。
SAN ANTONIO, July 2, 2024 /PRNewswire/ -- VIA Metropolitan Transit customers have given the San Antonio-area transit agency the highest customer satisfaction rating for the first part of 2024, according to a national rating scale that scores several U.S. transit agencies on customer experience metrics.
2024年上半年，VIA城市公交客戶在國家評級尺度上爲聖安東尼奧地區交通機構提供了最高的客戶滿意度評分，該尺度對幾家美國交通機構的客戶體驗指標進行評分。
VIA earned three national awards from TransPro at the company's annual summit in June: the highest customer satisfaction score for Quarter 1 of 2024, the highest Net Promoter Score for Quarter 1 of 2024, and the Best Improvement in Net Promoter Score from Quarter 1 of 2023 to Quarter 1 of 2024.
VIA在公司6月份的年度峯會上榮獲三個國家獎項：2024年第一季度最高客戶滿意度評分、2024年第一季度最高淨推薦者得分以及從2023年第一季度到2024年第一季度淨推薦者得分的最佳改善獎。
TransPro is a transit industry leader in consumer insights and advisory services that tracks key performance metrics such as Net Promoter Score, frequency, organizational goals and service outcomes that are important to the community being served.
TransPro是一家公交行業的領先公司，提供消費者洞察和諮詢服務，跟蹤關鍵績效指標，如淨推薦者得分、頻率、組織目標和對服務受衆重要的服務結果。
The firm tracks key metrics using TransDASH, a dashboard designed to measure customer, community and taxpayer value of participating transit agencies across the country, including VIA, Salem Area Mass Transit District, Capital District Transportation Authority, RTD in Denver, Colorado, TriMet in Portland, Oregon and several others.
該公司使用TransDASH跟蹤關鍵指標，這是一個儀表板，旨在衡量參與全國公交機構的客戶、社區和納稅人的價值，包括VIA、塞勒姆地區大衆運輸區、首都地區交通管理局、丹佛的RTD、俄勒岡的TriMet以及其他幾家機構。
A Net Promoter Score, or NPS, can range from -100 to 100, and is a metric measuring customer satisfaction and loyalty. It is an indicator of how likely customers are to recommend a product or service to friends and family, based on their experience using the service and interacting with team members.
淨推薦者得分（NPS）可以在-100到100之間變化，是一個衡量客戶滿意度和忠誠度的指標。這是一個基於客戶使用服務和與團隊成員互動的體驗，評估客戶推薦產品或服務給朋友和家人的可能性的指標。
For VIA, the NPS applies to VIA fixed-route bus service. It's designed to capture loyalty and helps in gauging potential growth. VIA's NPS was 44 in Quarter 1 of 2023 and increased a year later to 57 in Quarter 1 of 2024, indicating that VIA customers are likely to recommend VIA as a transportation alternative. The average NPS for agencies scored is 29.
對於VIA，NPS適用於VIA固定路線公交服務。它旨在捕捉忠誠度，並有助於衡量潛在的增長。VIA在2023年第一季度的NPS爲44，一年後在2024年第一季度增至57，表明VIA客戶可能會推薦VIA作爲交通方式。評分爲29的機構平均NPS。
"These awards are wonderful accolades for the agency. They underscore our commitment to customer experience. Our industry-leading Net Promoter Score shows that VIA is doing a good job providing customers a tremendous value when they use our service," said VIA Senior Vice President of Public Engagement Jon Gary Herrera, who represented the agency at the TransDASH summit and awards ceremony. "This is a recognition of the good work that VIA's employees do to make it possible for us to serve our community, every day."
“這些獎項是代理機構的美好獎項。它們強調了我們對客戶體驗的承諾。我們領先行業的淨推薦者得分表明，當客戶使用我們的服務時，VIA提供了巨大的價值，” VIA資深公共參與副總裁Jon Gary Herrera表示，“這是對VIA員工爲我們每天爲社區服務所做的好工作的認可。”
CONTACT: Lorraine Pulido, Ph.D./c 210-380-6895
聯繫人：Lorraine Pulido，Ph.D./c 210-380-6895
SOURCE VIA
來源VIA