BofA Manages To Keep Expenses In Check By Going Digital — Now The Bank Is Using AI To Take It To 'Another Level'
BofA Manages To Keep Expenses In Check By Going Digital — Now The Bank Is Using AI To Take It To 'Another Level'
Bank of America Corp (NYSE:BAC) shares got an earnings lift on Tuesday as the company posted better-than-expected quarterly results. CEO Brian Moynihan pointed to expense management as a big part of the bank's recipe for success and suggested that it will only continue to improve with the help of AI.
美國銀行股份有限公司（NYSE：BAC）週二發佈了超預期的季度業績，這推動了該公司的股票價格上漲。CEO布賴恩·莫義漢指出，費用管理是該銀行成功的重要部分，並表示在人工智能的幫助下，情況只會繼續改善。
What Happened: Tuesday on CNBC's "Squawk On The Street," Moynihan suggested the implementation of AI is beginning to show up in the company's performance.
週二在CNBC的“Squawk On The Street”節目上，莫義漢表示，人工智能的實施開始在公司的業績中體現。
"This is not something you can do overnight," Moynihan said.
“這不是您可以在一夜之間完成的事情，”莫義漢說。
BofA digitized financial services 20 years ago when it began deploying online and mobile banking capabilities. Today, a strong majority of its business is digital and the company continues to lean into the digital transformation with the latest AI technologies, Moynihan explained.
20年前，BofA開始部署在線和移動銀行業務，數字化金融服務。如今，其業務的絕大部分仍是數字化的，並且該公司繼續借助最新的人工智能技術進行數字化轉型，莫義漢解釋道。
Operating expenses on a quarterly basis are still approximately where they were nearly a decade ago, despite all of the growth of BofA and the inflation that has taken hold in recent years, Moynihan said.
莫義漢表示，儘管BofA的規模和通貨膨脹近年來都有所增加，但營業費用仍處於差不多十年前的水平。
"That's all through the implementation of digital capabilities," he said. "What artificial intelligence does is take that to another level."
他說：“這都是通過數字化能力的實施實現的，人工智能所做的是將其推向一個新的高度。”
Don't Miss: Broadcom Has Over $150B Of AI Silicon Opportunity Over Next 5 Years, Says Analyst
不要錯過：分析師稱，博通未來5年將有超過1500億的人工智能硅芯片機會
The BofA CEO highlighted the company's AI-powered financial assistant called "Erica," which now has more than 19 million users and is completing nearly 175 million interactions each quarter.
BofA的CEO強調了該公司AI助手“Erica”的功能，該系統現在擁有超過1900萬用戶，並且每個季度完成近17500萬次的互動。
"Each one of those would have been a text or a phone call or an email and a direct response, and now it can answer the straightforward questions," he said.
他說：“以前每一個互動都需要文本、電話或電子郵件直接回復，現在它可以回答簡單的問題。”
Moynihan told CNBC that the same technology being used to power the company's natural language processing engine "Erica" can be applied to other areas of the business.
莫義漢告訴CNBC，用於支持公司自然語言處理引擎“Erica”的技術可以應用於業務的其他領域。
"We think there is great hope for AI on taking models that are built for specific purposes, applying them to our data, make sure they're fed right, applying them on our premises so we make sure they are secure with our customers," Moynihan said.
莫義漢說：“我們認爲，將專爲特定目的建立的模型應用於我們的數據，確保它們得到正確的發送，將它們應用於我們的場地，以確保它們與我們的客戶安全，這可以幫助我們完成任務，並將工作從同事身上減輕，替換爲他們更喜歡的工作。”
"Then we can use them to help us do tasks and take work away that teammates would rather not do and replace it with more work they'd rather do. And that's what we're up to."
“這就是我們要做的事情。”
BofA beat analyst estimates on the top and bottom lines and guided for net interest income growth in the fourth quarter, which helped shares jump to 52-week highs on Tuesday.
BofA的業績超過了分析師的預期，並且在第四季度進行了淨利息收入增長的預測，這使得週二該公司的股票價格飆升至52周高位。
BAC Price Action: Bank of America shares were up 5.65% at $44.28 at the time of publication Tuesday, according to Benzinga Pro.
據Benzinga Pro消息，截至週二發稿時，美國銀行的股票價格上漲了5.65％至44.28美元。
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Photo: Shutterstock.
照片：shutterstock。