Sinch Introduces Sinch AI: Revolutionizing Customer Engagement With Intentional Intelligence
Sinch Introduces Sinch AI: Revolutionizing Customer Engagement With Intentional Intelligence
Empowering Businesses with Advanced AI Tools for Unparalleled, Trustworthy Conversational Experiences
通過先進的人工智能工具賦能企業,實現無與倫比、可信的對話體驗
ATLANTA and STOCKHOLM, July 17, 2024 /PRNewswire/ -- Sinch which is pioneering the way the world communicates through its Customer Communications Cloud, today announced the debut of Sinch AI. This groundbreaking capability equips forward-thinking businesses with advanced tools to craft smarter, safer, and more efficient conversational experiences, setting them apart in an increasingly competitive market.
2024年7月17日,亞特蘭大和斯德哥爾摩 /美通社/-- Sinch通過其“客戶通信雲”開創了全球溝通的新方式,宣佈推出Sinch AI。這一開創性的能力爲具有前瞻性的企業提供了先進的工具,以打造更智能、更安全、更高效的對話體驗,使其在競爭激烈的市場中脫穎而出。
In today's fast-paced business environment, the challenges are immense. With customer expectations reaching new heights and market conditions constantly evolving, maintaining customer loyalty remains critical, yet harder than ever. Exceptional conversational experiences are a reliable key differentiator, allowing businesses to distinguish themselves and rise above the competition. Recent advancements in AI have significantly enhanced these interactions, making them not only more impactful and valuable but also impossible to ignore.
在當今快節奏的商業環境中,挑戰重重。隨着客戶期望不斷提高和市場條件不斷變化,維持客戶忠誠度變得非常關鍵,然而卻比以往任何時候都更加困難。卓越的對話體驗成爲可靠的關鍵差異化因素,使企業能夠區別於競爭對手提升高度。人工智能的最新進展顯著增強了這些互動,使其不僅更有影響力和價值,而且不可忽視。
Our mission is to enable our customers to create impactful conversational experiences that transform interactions from mere engagement to genuine delight. "As an organization, we believe AI must be intentional and address our customers' communications needs. AI has always been central to our vision, and Sinch AI truly represents the next evolution in this journey," said Sean O'Neal, Chief Product Officer at Sinch.
我們的使命是使客戶能夠創建具有重要轉化意義的對話體驗,將互動從單純的參與變爲真正的愉悅。 Sinch的首席產品官Sean O'Neal表示:"作爲一家公司,我們相信人工智能必須是有意義的,並滿足我們客戶的通信需求。人工智能一直是我們的願景核心,並且Sinch AI真正代表了這一旅程的下一個階段。"
Seamlessly integrated throughout the Sinch Customer Communications Cloud, Sinch AI delivers intelligent solutions across all major business functions. Sinch AI accelerates marketing and support teams with generative writing tools and sophisticated bots throughout our suite of applications. For developers and product managers, Sinch AI provides smarter building blocks that detect conversational nuances like sentiment and intention via our robust API platform. Additionally, within our Super Network, Sinch AI proactively filters out fraud, enabling operators to connect with confidence.
Seamlessly integrated throughout the Sinch Customer Communications Cloud,Sinch AI delivers intelligent solutions across all major business functions. Sinch AI accelerates marketing and support teams with generative writing tools and sophisticated bots throughout our suite of applications. For developers and product managers, Sinch AI provides smarter building blocks that detect conversational nuances like sentiment and intention via our robust API platform. Additionally, within our Super Network, Sinch AI proactively filters out fraud, enabling operators to connect with confidence.
The AI we create is purpose-driven, designed to help people work faster, solve important problems, and integrate reliably. By speeding up their work, helping spot and reduce fraud, and enhancing message understanding, we ensure our customers can achieve more with Sinch AI.
我們創造的人工智能是有目的的,旨在幫助人們工作更快、解決重要問題、並能夠可靠地集成。通過加速他們的工作、幫助檢測和減少欺詐,並增強信息理解,我們確保我們的客戶可以利用Sinch AI實現更多。
No matter what, a business needs to create exceptional conversational experiences, Sinch provides the most advanced solutions. "While innovation is at our core, being a trusted partner isn't negotiable," said Sibito Morley, Chief Data & Transformation Officer at Sinch. "The current AI landscape is complex, with both exciting innovations and potential pitfalls. To ensure businesses can confidently use Sinch AI, we are committed to embedding robust AI governance from the onset. These safeguards are integral and present at the highest levels within Sinch."
無論如何,企業都需要創造卓越的對話體驗,Sinch提供最先進的解決方案。Sinch的首席數據和轉化官Sibito Morley表示:"雖然創新是我們的核心,但成爲值得信賴的合作伙伴是不可談判的。當前的人工智能領域是複雜的,既存在激動人心的創新,也潛在風險。爲確保企業能夠放心地使用Sinch AI,我們致力於從一開始就嵌入強大的人工智能治理。這些保障措施是不可或缺的,並在Sinch的最高層面上存在。"
Sinch's commitment to intentionally applied AI is evident in its customer success stories, such as the recent collaboration with Moet Ik Naar De Dokter (MINDD) in the Netherlands. By utilizing Sinch AI, MINDD transformed patient triage, making the process faster, prioritizing patient safety, and addressing biases to ensure effective and equitable navigation for all users.
通過Sinch AI,Sinch在其服務用戶的成功案例中明顯體現了對有意義的人工智能的承諾,例如最近在荷蘭與Moet Ik Naar De Dokter(MINDD)合作的案例。通過利用Sinch AI,MINDD轉變了病人分流,使這一過程更快速、提高了病人的安全性,並解決了偏見,以確保所有用戶都能夠有效而公平地導航。
"It's been a great experience working with Sinch because feedback flows both ways. They think deeply about the problems we're trying to solve," said Geertina Hamstra, MINDD Conversational AI expert.
"與Sinch合作是一次很棒的經歷,因爲反饋是雙向的。他們非常深入地思考我們試圖解決的問題。"MINDD對話AI專家Geertina Hamstra表示。
To learn more, please visit Sinch AI
要了解更多信息,請訪問Sinch AI
For more information, please contact:
Janet Lennon
Director of Global Communications
[email protected]
更多信息,請聯繫:
Janet Lennon
全球通信總監
[email protected]
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SOURCE Sinch AB
資料來源:Sinch AB