No or Limited Impact to CelcomDigi Services
No or Limited Impact to CelcomDigi Services
Customers who feel they have been impacted are encouraged to call our support hotline for help (Celcom: 019 601 1111, Digi: 016 2211 800). PETALING JAYA, 20 July 2024 – CelcomDigi Berhad ("CelcomDigi") reported no or limited impact to customers and its operations during the global IT outage caused by CrowdStrike yesterday.
八打靈再也，2024年7月20日——CelcomDigi Berhad（“Celcomdigi”）報告說，在昨天CrowdStrike造成的全球信息技術中斷期間，對客戶及其運營的影響沒有或受到的影響有限。
The company said network services were unaffected, and that its customers were able to use their data and voice services as normal. Some disruption was experienced on its support services, such as reload capabilities, for which service recovery teams were immediately deployed to setup workarounds, offering customers alternatives to continue reloading during this period.
該公司表示，網絡服務沒有受到影響，其客戶能夠照常使用其數據和語音服務。其支持服務（例如重新加載功能）遇到了一些中斷，爲此，立即部署了服務恢復小組來設置變通方案，爲客戶提供了在此期間繼續重新加載的替代方案。
The company will continue monitoring its network and support services to ensure customers continue to enjoy CelcomDigi services seamlessly.
該公司將繼續監控其網絡和支持服務，以確保客戶繼續無縫享受CelcomDIGI服務。
Customers who feel they have been impacted are encouraged to call our support hotline for help (Celcom: 019 601 1111, Digi: 016 2211 800).
鼓勵認爲自己受到影響的客戶撥打我們的支持熱線尋求幫助（Celcom：019 601 1111，Digi：016 2211 800）。
To keep customers duly informed, the company posts service-related announcements on its website front page and on social media, with more information on support provided during these events on its Notices page. For more information, visit .
爲了及時向客戶通報情況，該公司在其網站頭版和社交媒體上發佈了與服務相關的公告，並在其通知頁面上提供了有關這些活動期間提供的支持的更多信息。欲了解更多信息，請訪問。