2024 Scam Report: Malaysians Are Still Susceptible to Scams Despite High Awareness
2024 Scam Report: Malaysians Are Still Susceptible to Scams Despite High Awareness
PETALING JAYA, 22 JULY 2024 – The National Scam Awareness Survey 2024 report published by CelcomDigi Berhad ("CelcomDigi") recently spotlighted compelling narratives of awareness, vulnerability, and the call for proactive actions to combat scams and fraudulent activities. It showed that Malaysia is progressing as a highly digitalised nation, as 91% of respondents frequently visit community internet centres to use a broad range of digital services. Given the high internet usage, Malaysians can be easily exposed to scam threats. This underscores the urgency in increasing digitalsafety measures to create a safe and trusted digital society.
2024年7月22日,CelcomDigi Berhad(以下簡稱“CelcomDigi”)發佈的《2024年全國詐騙意識調查報告》聚焦意識、脆弱性和呼籲採取積極行動來打擊詐騙和欺詐活動,顯示馬來西亞正在成爲高度數字化的國家,91%的受訪者經常訪問社區互聯網中心使用各種數字服務。然而,隨着高度互聯網使用,馬來西亞人很容易暴露於騙局威脅中,這凸顯了增加數字安全措施以創建一個安全可信的數字社會的緊迫性。
CelcomDigi CEO Datuk Idham Nawawi said, "Today, while we enjoy the benefits of digital connectivity, we face a reality where scams and fraud have become one of the most pressing social epidemics today. CelcomDigi's inaugural National Scam Awareness Survey 2024 report provides actionable data and insights that can guide more strategic and targeted measures to address scams and fraud. Guided by the report, we can address the gaps in mitigating this epidemic, strengthen trust, and foster a more secure digital environment for Malaysians."
CelcomDigi首席執行官納瓦威先生(Datuk Idham Nawawi)說:“今天,當我們享受數字連接的好處時,我們面對的現實是,詐騙和欺詐已經成爲當今最緊迫的社會流行病之一。CelcomDigi首次發佈的《2024年全國詐騙意識調查報告》提供了可行的數據和見解,可以指導更具戰略性和針對性的措施來應對詐騙和欺詐。在該報告的指導下,我們可以解決在緩解這一流行病方面存在的差距,增強信任,並促進更安全的數字環境,造福馬來西亞人民。”
87% of the 10,893 polled nationwide, have become more aware of scams over the past year, and they were able to describe their experiences in detail and articulate the nature of scam they were confronted with. Respondents also acknowledged that exposing personal data can be weaponised against them and clicking unverified links is risky. Report showed:
全國共有10,893人接受投票調查,其中87%在過去一年中對詐騙有了更深入的認識,並能詳細描述自己遭遇到的詐騙經歷和欺騙方式。受訪者還承認,個人數據的泄露可能會被用於對抗他們,並且點擊未經驗證的鏈接是有風險的。報告顯示:73% 的人知道社交分享和曝露個人數據的風險;65% 的人表示他們會在點擊鏈接之前驗證該鏈接;而52% 的人會在分享之前篩選個人數據。這些表明大多數受訪者在保護個人數據方面採取了基本措施。 然而,其中有三分之二的人遇到了某種形式的詐騙嘗試或情況。這些嘗試達到了令人震驚的17,912個,表明個人可能會通過各種渠道面臨各種類型的詐騙。最常見的是語音電話(76%),詐騙者假裝是銀行、電信公司或政府部門的代表或官員。詐騙情景涉及虛假人員: 要求受訪者提供個人信息(31%); 製造恐懼,聲稱受訪者的銀行帳戶有問題,並威脅受訪者進行某種付款(23%); 提供政府援助並索要個人或銀行詳細信息(23%)。
- 73% are aware of the risks of social sharing and exposing personal data;
- 報告還顯示:73%的受訪者知道社交分享和曝露個人數據的風險;
- 65% indicated they would verify any links received before clicking them; whereas
- 65%的受訪者表示他們會在點擊鏈接之前驗證該鏈接;
- 52% would filter their personal data before sharing them.
- 而52%的受訪者會在分享之前篩選個人數據。
These indicate that most respondents engage in basic practices to protect their personal data.
這表明大多數受訪者在保護個人數據方面採取了基本措施。
However, two-thirds (66%) of them have encountered some form of scam attempts or situation. These attempts, numbering a staggering 17,912, shows that an individual can face numerous types of scams through various channels. The most common being voice phone calls (76%), where scammers pretended to be representatives or officers from banks, telecommunications companies or government departments. The attempted scam scenarios involve fake personnel:
然而,三分之二(66%)的人遇到過某種形式的詐騙嘗試或情況。這些嘗試數量驚人,達到了17,912起,表明個人可能會通過各種渠道面臨多種類型的詐騙。最常見的是語音電話(76%),騙子冒充銀行、電信公司或政府部門的代表或官員。所嘗試的詐騙情況涉及虛假人員:
- Asking respondents for their personal information (31%);
- 要求受訪者提供個人信息(31%);
- Creating fear that respondents' bank accounts have problems and threatened respondents to make a certain payment (23%);
- 製造恐懼,聲稱受訪者的銀行帳戶有問題,並威脅受訪者進行某種付款(23%);
- Offering government assistance and asked for personal or banking details (23%).
- 提供政府援助並索要個人或銀行詳細信息(23%)。
The report also indicated a trend of scammers targeting victims with higher education and income level. Comparisons across demographic variables revealed that respondents with higher education levels experienced greater incidence of attempted scams than those who only had primary or secondary education, or those who earned monthly RM1,000 or less.
該報告還指出了一種以受害者的高學歷和高收入爲目標的詐騙者趨勢。跨人口統計變量的比較表明,受訪者中受過更高教育的人比僅有小學或中學教育或每月收入1000馬幣以下的人更容易遭受詐騙。
Apart from public awareness on the types of scams and scam tactics, the survey also gauged Malaysians' awareness on the 997 hotline of the National Scam Response Centre (NSRC) for scam reporting. It was found that 64% of the respondents were not aware that they could report scams via NSRC hotline. Additionally, awareness is lowest amongst those who are reportedly in financial distress, as 67% of those who indicate that their income is inadequate to cover monthly expenses also do not have knowledge of the NSRC hotline as a mechanism to report scams.
除了公衆對各種詐騙和詐騙策略的認識之外,調查還評估了馬來西亞人對提供切斷欺詐機制的全國詐騙應對中心(NSRC)熱線997的認識度。結果發現,64%的受訪者不知道他們可以通過NSRC熱線報告詐騙。此外,那些號稱處於財務困境中的人的認知度最低,有67%的人表示他們的收入不足以支付每月開支,並沒有NSRC熱線的報告機制。
A critical step for victims of scams is to take swift corrective action. The report however, highlights that respondents may have a low level of resilience to scams, especially in terms of adopting preventive and mitigation actions:
詐騙受害者採取迅速的糾正行動是關鍵。然而,報告強調,受訪者在採取預防和減輕行動方面可能具有較低的韌性:
- 52% blocked the phone numbers of scammer or suspected scammers;
- 52%的人阻止了詐騙者或疑似詐騙者的電話號碼;
- 32% informed family or friends; while
- 32%的人告訴了家人或朋友;而
- 19% either closed their bank accounts, cancelled their credit cards or did nothing.
- 有19%的人關閉了他們的銀行帳戶,取消了他們的信用卡或什麼都沒做。
In response to these findings, the report indicates an urgent need for a whole-of-society approach to proactively address this social epidemic. The recommendations include:
針對這些發現,報告指出有一個迫切需要整個社會主動應對這種社會流行病。建議包括:
- At the national level – Increased scam awareness on multiple channels, and strengthening the role of NSRC to include broader dissemination of its services to the public and enable more Malaysians to benefit from its services;
- 在國家層面上,通過多個渠道增加詐騙意識,並加強國家詐騙舉報中心的作用,包括向公衆廣泛傳播其服務,並使更多的馬來西亞人從其服務中受益。
- For the private sectors – To develop more innovative infrastructure to safeguard customers' interests while including scam risk management into business strategy;
- 對於私人部門,開發更多創新性的基礎設施來保護客戶的利益,並將詐騙風險管理納入業務策略。
- Public-private partnerships to adopt a multi-pronged approach to create an ecosystem for a more strategic and holistic preventive measures.
- 公私合作伙伴應採取多管齊下的方法,建立更全面、更戰略性的預防措施生態系統。
The report is part of CelcomDigi's ongoing war against scams and fraudulent activities. It is available HERE and on social media platforms for the public.
該報告是CelcomDigi針對詐騙和欺詐活動持續不斷的戰爭的一部分。它可以在此處和社交媒體平台上供公衆使用。