Indosat Ooredoo Hutchison Unveils the Largest Digital Intelligence Operations Center in Southeast East Asia, Marking a New Era in Intelligence Native Telco
Indosat Ooredoo Hutchison Unveils the Largest Digital Intelligence Operations Center in Southeast East Asia, Marking a New Era in Intelligence Native Telco
JAKARTA, Indonesia, Aug. 7, 2024 /PRNewswire/ -- Indosat Ooredoo Hutchison (Indosat or IOH) celebrates a major milestone in its journey towards digital transformation with the inauguration of its state-of-the-art Digital Intelligence Operations Center (DIOC). This advanced facility represents a significant leap forward in Indosat's commitment to leveraging artificial intelligence (AI) to deliver exceptional service to more than 100 million customers across Indonesia.
印度尼西亞雅加達,2024年8月7日/美通社/--Indosat Ooredoo Hutchison (Indosat or IOH) 通過啓用先進的數字智能運營中心(DIOC),慶祝其在數字轉型之路上邁出了重要的一步。這個先進的設施代表着Indosat致力於利用人工智能(AI)爲超過1千萬印度尼西亞客戶提供卓越服務的重要進展。
The DIOC was inaugurated by Vikram Sinha, President Director and CEO of Indosat Ooredoo Hutchison and board of management and commissioner, and Simon Lin, President of Huawei Asia-Pacific Region and board, underscoring the strategic collaboration between the two companies. The DIOC will serve as the nerve center of Indosat's network operations, providing real-time insights and proactive service management to ensure optimal network performance and reliability. This innovative center merges the traditional Network Operations Center (NOC) and Service Operations Center (SOC), marking a new era of intelligent network and service management, propelling Indonesia's digital future.
DIOC由Indosat Ooredoo Hutchison總裁兼CEO Vikram Sinha和管理委員會成員、董事會成員一起揭幕。華爲亞太區總裁、董事會成員林曄照和董事會出席了揭幕式,突顯了兩家公司之間的戰略合作關係。DIOC將作爲Indosat網絡運營的神經中樞,提供實時洞察和主動服務管理,以確保最佳網絡性能和可靠性。此創新中心將傳統的網絡運營中心(NOC)和服務運營中心(SOC)合併,標誌着智能網絡和服務管理的新時代,推動印度尼西亞的數字未來。
Vikram Sinha, President Director and CEO of Indosat Ooredoo Hutchison, said, "Today marks a new chapter in Indosat Ooredoo Hutchison's story as we inaugurate our Digital Intelligence Operations Center. This facility embodies our ambition of becoming an Intelligence Native Telco, where cutting-edge technology and innovative solutions are at the core of our operations. With the DIOC, we are not just improving network performance; we are redefining the way we serve our customers. By integrating advanced technologies and fostering talent, we are setting new benchmarks in network performance and customer satisfaction. This collaboration is pivotal in realizing our mission to connect and empower every Indonesian through digital connectivity."
Indosat Ooredoo Hutchison總裁兼CEO Vikram Sinha表示:“今天,Indosat Ooredoo Hutchison迎來了一個新篇章,我們揭幕了數字智能運營中心(DIOC)。這個設施體現了我們成爲一個智能本土電信公司的雄心,其關鍵是尖端技術和創新解決方案貫穿我們的運營。通過DIOC,我們不僅在改善網絡性能,還在重新定義爲客戶服務,並通過整合先進技術和培養人才來制定新的網絡性能和客戶滿意度指標。這個合作對於實現我們的使命——通過數字連接和賦權幫助每一個印尼人至關重要。”
Furthermore, the DIOC has new advanced functionalities such as Real-time Network Insights, enabling Indosat to shift from reactive problem-solving to proactive service management, leveraging real-time data to optimize network performance and reliability. The DIOC also provides comprehensive End-to-End Service Management of all services, including performance, application experience, and quality which empowers Indosat to swiftly resolve customer issues and enhance satisfaction. In the end, the ability of DIOC to integrate data analysis and cutting-edge technologies can fuel continuous Data-Driven Innovation, which enables Indosat to develop new customer-centric products and services, leading the way in digital service advancements.
此外,DIOC具有實時網絡洞察等新的高級功能,使Indosat能夠從逐漸走向實時數據,實現從被動反應問題到主動服務管理,以優化網絡性能和可靠性。DIOC還提供所有服務的全面端到端服務管理,包括性能、應用程序體驗和質量,可以使Indosat迅速解決客戶問題和提高滿意度。最終,DIOC整合數據分析和尖端技術的能力可以推動持續的數據驅動創新,使Indosat開發新的以客戶爲中心的產品和服務,引領數字服務的發展。
The inauguration also highlights the deepening partnership between Indosat and Huawei. Together, both companies aim to enhance network infrastructure, accelerate digital transformation, and cultivate top-tier talent to drive Indonesia's digital future. Huawei's advanced ICT solutions and technology leadership will help Indosat build a future-oriented, automated, and intelligent network, ensuring flexibility to adapt to customers' dynamic digital needs.
該揭幕典禮還突顯了Indosat與華爲之間的深入合作伙伴關係。兩家公司共同旨在增強網絡基礎設施、加速數字轉型並培養頂尖人才,以推動印度尼西亞的數字未來。華爲的先進ICT解決方案和技術領導力將幫助Indosat建立面向未來的自動化智能網絡,確保適應客戶不斷變化的數字需求的靈活性。
Reflecting on this collaboration, Simon Lin, President of Huawei Asia-Pacific Region said, "The unveiling of IOH's Digital Intelligence Operations Center represents a ground-breaking achievement, marking a new era of co-building the innovation hub and embracing intelligent network. This collaboration is built upon our long-term strategic partnership with Indosat, and serves as a testament to our shared commitment to continuously providing exceptional network experience. As a technology innovator, industry pioneer, and local contributor rooted in this region, Huawei is committed to leveraging our innovative solutions to help our customers maintain sustainable business success and competitiveness. Together, we are shaping a more digital, connected, and intelligent future for Indonesia."
華爲亞太區總裁林毅照回顧了這次合作,並表示:“IOH的數字智能運營中心的揭幕代表着具有開創性的成就,標誌着共同構建創新中心和擁抱智能網絡的新時代。此次合作是我們與Indosat長期戰略合作關係的基礎,並證明了我們致力於不斷提供卓越網絡體驗的共同承諾。作爲科技創新者、行業先驅和落地深耕的本地貢獻者,華爲致力於利用我們的創新解決方案,幫助客戶保持業務的可持續成功和競爭力。 我們將共同爲印度尼西亞塑造一個更數字化、更互聯、更智能的未來。"
Indosat has made significant strides in its digital transformation journey and achieved significant results. In collaboration with Huawei through the managed services and operations center, Indosat completed experience-centric network consolidation and significantly improved network quality and user experience. Independent third-party testing has shown Indosat's substantial improvements across rural, urban, and suburban areas, where the download speed in has improved significantly year-on-year (YoY), increasing 44.1% YoY in rural areas, 43.5% YoY in urban areas, and 43.9% YoY in suburban areas, contributing to higher customer satisfaction and network performance. Indosat's population coverage also increased, by 12.7 million people.
Indosat在數字化轉型之路上取得了重要進展並取得了顯著成果。在通過託管服務和運營中心與華爲的合作中,Indosat完成了以體驗爲中心的網絡整合,並顯著提高了網絡質量和用戶體驗。獨立的第三方測試表明,在農村、城市和郊區地區,Indosat在下載速度方面取得了顯著的年度改善,農村區域年增長44.1%,城市區域年增長43.5%,郊區區域年增長43.9%,爲提高客戶滿意度和網絡性能做出貢獻。Indosat的人口覆蓋也增加了1270萬人。
The implementation of network transformation strategies and the adoption of cutting-edge technologies that coupled by strong collaboration with global partners are critical to provide marvelous experience to customers. Indosat and Huawei have embarked on collaboration journey to deepen cooperation, focusing on network infrastructure, network operations, and talent cultivation. Indosat also establish an open and collaborative environment by working closely with international organizations such as TM Forum to nurture innovation and explore new use cases with other global industry leaders.
實施網絡轉型策略和與全球夥伴的緊密合作採用尖端技術,這對於爲客戶提供奇妙的體驗至關重要。Indosat和華爲已經着手深化合作,重點關注網絡基礎設施、網絡運營和人才培養。Indosat還通過與國際組織如Tm Forum密切合作,建立了一個開放、協作的環境,以培養創新並與其他全球行業領導者探索新的用例。
"As Indosat continues to deploy innovative technologies like digital twin networks, AI/ML, and automation, we remain committed to catalyzing Indonesia's digital future. By leveraging our extensive network reach and next-generation technology adoption, Indosat aims to connect individuals, businesses, and everything in between, unlocking Indonesia's full digital potential," Vikram concluded.
Vikram表示:"隨着Indosat繼續部署數字孿生網絡、AI/ML和自動化等創新技術,我們仍致力於推動印度尼西亞的數字未來。通過利用我們廣泛的網絡覆蓋和先進技術的採用,Indosat旨在連接個人、企業及其之間的一切,揭示印尼尼西亞的數字潛力。"
About Indosat Ooredoo Hutchison
關於Indosat Ooredoo Hutchison
Indosat Ooredoo Hutchison (Indosat, IDX: ISAT) has the vision to become the most preferred digital telecommunications company in Indonesia. Together with its subsidiaries and affiliates, Indosat provides cellular services, ICT solutions, data centers, Fiber to the Home (FTTH), electronic payment services, financial services, and other digital services. Indosat has a larger purpose of empowering Indonesia, and with the spirit of Gotong Royong, Indosat wants to be the main collaborator in realizing it and creating meaningful change.
Indosat Ooredoo Hutchison (Indosat,IDX:ISAT) 的願景是成爲印度尼西亞最受歡迎的數字電信公司。與其子公司和附屬公司一起,Indosat提供移動通訊服務、信息通信技術解決方案、數據中心、光纖到家(FTTH)、電子支付服務、金融服務和其他數字服務。Indosat有一個更大的目的,那就是授權印度尼西亞,以共同努力爲創造有意義的變化發揮主要作用。
Disclaimer
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This document may contain financial information and the results of certain operational activities, and may contain a number of projections, plans, strategies, and objectives of Indosat Ooredoo Hutchison, which are not statements of historical fact which will be treated as forward-looking statements in accordance with applicable law. Forward-looking statements are subject to risks and uncertainties that could result in actual events and future achievements of Indosat Ooredoo Hutchison different from those expected or indicated by the statements. No warranty can be given as to the results expected by Indosat Ooredoo Hutchison, or indicated by such statements, to be achieved.
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SOURCE Indosat Ooredoo Hutchison
Indosat Ooredoo Hutchison來源