ARMONK, N.Y., Aug. 21, 2024 /PRNewswire/ -- A new IBM (NYSE: IBM) Institute for Business Value study found that while IT leaders are preparing organizations for accelerated generative AI adoption, C-suite executives' confidence in their IT team's ability to deliver basic services is declining.
The global study* of 2,500 of C-level technology executives (tech CxOs) from 34 countries revealed that less than half (47%) of those surveyed think their IT organization is effective in basic services compared to 69% surveyed in 2013. Today, only 36% of surveyed CEOs and 50% of surveyed CFOs believe IT is effective at basic services, down from 64% and 60%, respectively since 2013.
At the same time, 43% of surveyed tech CxOs say their concerns about their technology infrastructure have increased over the past six months because of generative AI, and they are now focused on optimizing their infrastructure for scaling generative AI. Respondents report they are currently spending 29% more on hybrid cloud than AI, and, over the next two years, they expect to spend half (50%) their budget on hybrid cloud and AI combined.
As tech CxOs prioritize generativeAI-ready infrastructure investments, two-thirds of surveyed CEOs cite that a strong tech CxO and CFO collaboration is critical to their organization's success. However, a disconnect exists: only 39% of surveyed tech CxOs say they collaborate with finance to embed tech metrics into business cases, and just 35% of surveyed CFOs report being engaged early in IT planning to set strategic expectations. Among the high-performing tech CxO respondents, the study found that organizations that connect technology investments to measurable business outcomes report 12% higher revenue growth.
"Tech leaders today are grappling with multiple business demands, made even more complicated by the rise of generative AI. They must navigate the challenges of modernizing their IT infrastructure and scaling generative AI to support the business' core competitive advantage, " said Mohamad Ali, Senior Vice President, IBM Consulting. "In this evolving AI landscape, the relationship between tech CxOs and their finance counterparts has never been more important, aligning technology spend with business outcomes to drive real value from AI investments."
Responsible AI is top of mind for tech CxOs, but there is a gap between intention and actions
For the majority (80%) of CEOs surveyed, transparency in their organization's use of next-generation technologies, such as generative AI, is critical for fostering trust.
Yet, most tech CxOs acknowledge their organizations are falling short on delivering core responsible AI practices at scale:
Only half (50%) of respondents say they are delivering on key responsible AI capabilities for explainability, and even fewer say they are delivering capabilities for privacy (46%), transparency (45%) and fairness (37%).
41% of tech CxOs surveyed reported an increase in their concerns about regulation and compliance as a barrier to generative AI over the last six months.
However, most (70%) tech CxO respondents see regulatory change as an opportunity versus only 50% of CEOs.
Tech CxOs are driving their organizations to rethink their talent strategy to meet the needs of the generative AI era
63% of tech CxOs surveyed agree that their competitiveness will hinge on their ability to attract, develop and retain top talent.
However, 58% of tech CxOs surveyed say they are having difficulty filling key technology roles, and only 27% of respondents identify talent as a top priority.
Over the next 3 years, tech executives anticipate a surge in skill scarcities over key areas, including cloud (+36%), AI (+29%), security (+25%) and privacy (+39%).
40% of respondents report an increase in their concern over the past six months.
More than half (54%) of tech CxOs surveyed blame financial pressures for hindering their ability to invest in technology talent.
Many tech CxOs surveyed (69%) say they are turning to business partners as a source for specialized skills
To view the full study, including recommendations for technology leaders, visit:
*Study Methodology
The IBM Institute for Business Value (IBV), in cooperation with Oxford Economics, surveyed 2,500 C-suite technology leaders, including Chief Technology Officers (CTOs), Chief Information Officers (CIOs), and Chief Data Officers (CDOs) from 34 countries and 26 industries during Q1 2024. The IBM IBV data analytics team performed a series of in-depth analyses and data transformations to indentify a group of high-performing technology organizations corresponding to clear outperformance on a variety of financial and operational measures. The study also includes data from the 2024 CEO Study and upcoming 2024 CFO Study.
The IBM Institute for Business Value, IBM's thought leadership think tank, combines global research and performance data with expertise from industry thinkers and leading academics to deliver insights that make business leaders smarter. For more world-class thought leadership, visit: .
About IBM
IBM is a leading provider of global hybrid cloud and AI, and consulting expertise. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Thousands of government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and consulting deliver open and flexible options to our clients. All of this is backed by IBM's long-standing commitment to trust, transparency, responsibility, inclusivity and service. Visit for more information.
SOURCE IBM
尼斯克市,2024年8月21日,/ /新聞報道 / /,IBM(紐約證券交易所:IBM)商務價值研究所的一項新研究發現,雖然IT領導人正在爲組織加速採用生成式AI做準備,但C級高管對其IT團隊提供基本服務的能力的信心正在下降。
這項涵蓋34個國家的2500名C級技術高管(技術首席執行官)的全球研究發現,在受訪者中,只有不到一半(47%)認爲其IT組織在提供基本服務方面有效,而2013年的調查中有69%的受訪者持相同觀點。如今,只有36%的受訪首席執行官和50%的受訪首席財務官認爲IT在提供基本服務方面有效,分別比2013年的64%和60%低。
與此同時,43%的受訪技術首席執行官表示,由於生成式AI的影響,他們對技術基礎設施的擔憂在過去六個月內增加了,他們現在將重點放在優化基礎設施以支持生成式AI的擴展上。調查對象報告稱,他們目前在混合雲上的支出比人工智能多出29%,未來兩年,他們預計將把一半(50%)的預算用於混合雲和人工智能。
由於技術首席執行官優先考慮生成式人工智能準備的基礎設施投資,有三分之二的受訪首席執行官表示,技術首席執行官和首席財務官之間的強有力的合作對於他們組織的成功至關重要。然而,存在一種脫節:只有39%的受訪技術首席執行官表示他們與財務合作,在業務案例中嵌入技術指標,而只有35%的受訪首席財務官報告稱他們早期參與IT規劃以設定戰略期望。研究發現,在表現優異的技術首席執行官受訪者中,將技術投資與可衡量的業務結果聯繫起來的組織報告了12%的營業收入增長。
「如今,技術領導者面臨着多重業務需求的挑戰,而生成式人工智能的崛起使問題變得更加複雜。他們必須應對現代化IT基礎設施的挑戰,並擴展生成式人工智能以支持企業的核心競爭優勢,」IBM諮詢高級副總裁Mohamad Ali表示,「在這個不斷演變的人工智能領域中,技術首席執行官和財務部的合作關係變得前所未有重要,將技術支出與業務結果相結合,從人工智能投資中獲得真正的價值。」
對於科技高管而言,負責任的人工智能是他們關注的重點,但是意圖和行動之間存在着差距。
對於80%的首席執行官,透明化其組織對下一代技術(如生成式人工智能)的使用是建立信任的關鍵。
然而,大多數科技高管承認其組織在大規模推行核心負責任的人工智能實踐方面還存在不足:
41%的科技高管在過去六個月中表示,對於生成式人工智能,他們對監管和合規的擔憂增加。
然而,大多數(70%)科技高管認爲監管變革是一個機遇,而只有50%的首席執行官持相同觀點。
科技高管正在推動其組織重新思考人才戰略,以滿足生成式人工智能時代的需求。
63%的科技高管認爲他們的競爭力將取決於他們吸引、培養和留住頂級人才的能力。
然而,58%的科技首席執行官在調查中表示他們在填補關鍵技術職位上遇到了困難,只有27%的受訪者將人才視爲首要任務。
在接下來的3年中,科技高管預計關鍵領域的技能短缺將激增,包括雲計算(+36%)、人工智能(+29%)、安全(+25%)和隱私(+39%)。
40%的受訪者報告在過去六個月中對此表示擔憂的增加。
超過一半(54%)的科技首席執行官在調查中將財務壓力視爲妨礙其投資於技術人才的原因。
許多受訪的科技首席執行官(69%)表示他們正在尋求業務夥伴作爲專業技能的來源。
了解完整的研究報告,包括對科技領導者的建議,請訪問:
*研究方法
IBM商業價值研究所(IBV)與牛津經濟學院合作,在2024年第一季度調查了來自34個國家和26個行業的2500名C級科技領導,包括首席技術官(CTOs)、首席信息官(CIOs)和首席數據官(CDOs)。IBM IBV數據分析團隊進行了一系列深入分析和數據處理,以確定一組在多項財務和運營指標上表現出色的高績效科技組織。該研究還包括來自2024年CEO研究和即將發佈的2024年CFO研究的數據。
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資料來源IBM