CIBC's Innovative Pilot Program Recognized With an Award From The Digital Banker
CIBC's Innovative Pilot Program Recognized With an Award From The Digital Banker
Annual awards highlight financial service providers delivering a superior customer experience
年度獎項突出了提供卓越客戶體驗的金融服務提供商
TORONTO, Aug. 22, 2024 /CNW/ - CIBC has won the Best Gen-AI Initiative technology award in The Digital Banker's 2024 Global Transaction Banking Innovation Awards, recognizing the bank's transformational work on its Knowledge Central Generative AI pilot.
多倫多,2024年8月22日/CNW/ - 加拿大帝國商業銀行在數字銀行家2024年全球交易銀行創新獎中獲得了最佳Gen-AI創新技術獎,表彰該銀行在其Knowledge Central生成AI試點項目上的變革性工作。
The Digital Banker Awards identify and distinguish best in class performance, innovation and execution across the transaction banking vertical. They recognize excellence in customer experience across the financial services landscape and strive to provide unbiased and objective benchmarks for the global industry, highlighting financial service providers that deliver a superior and consistent customer experience.
數字銀行家獎項識別並區分了交易銀行垂直領域的最佳表現、創新和執行。它們認可了金融服務領域客戶體驗的卓越表現,並努力爲全球行業提供公正客觀的基準,突出了提供卓越和一致客戶體驗的金融服務提供商。
"This award recognizes CIBC's commitment to effective and thoughtful Generative AI integration into our bank's processes, so that it best serves our clients and our teams," said Jane Yuen, Head of Enterprise Channels, CIBC. "This pilot is a transformative step forward in the execution of our client-focused strategy, as we continue to help make our clients' ambitions real."
「這個獎項表彰了加拿大帝國商業銀行致力於有效、周到地將生成式人工智能整合到我們銀行的流程中,以更好地爲我們的客戶和團隊服務,」 加拿大帝國商業銀行企業渠道負責人簡妮·袁(Jane Yuen)說。「這個試點項目是我們在執行以客戶爲中心的策略方面邁出的轉變性一步,因爲我們繼續幫助實現客戶的抱負。」
Knowledge Central is CIBC's information hub, used by frontline team members to get answers to questions, help serve clients and ensure a positive experience. Now, using an enhanced interface, powered by cognitive search and Gen-AI capabilities, frontline team members can type in their question and get answers in a simple and easy to understand way, enabling them to focus more on providing client advice and building relationships.
Knowledge Central是加拿大帝國商業銀行的信息中心,前線團隊成員使用它來找到問題的答案,幫助爲客戶服務,並確保積極的體驗。現在,藉助由認知搜索和Gen-AI功能驅動的增強界面,前線團隊成員可以輸入問題並以簡單易懂的方式得到答案,從而使他們能夠更專注於提供建議並建立關係。
About CIBC
關於CIBC
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector and institutional clients. Across Personal and Business Banking, Commercial Banking and Wealth Management, and Capital Markets and Direct Financial Services businesses, CIBC offers a full range of advice, solutions and services through its leading digital banking network, and locations across Canada, in the United States and around the world. Ongoing news releases and more information about CIBC can be found at .
CIBC是北美領先的金融機構,擁有1400萬個人銀行、商業、公共部門和機構客戶。在個人和商業銀行、商業銀行和财富管理、資本市場和直接金融服務業務上,CIBC通過其領先的數字銀行網絡和遍佈加拿大、美國和全球的多地點爲客戶提供全面的建議、解決方案和服務。有關CIBC的最新新聞和更多信息,請訪問。
SOURCE CIBC
信息來源:加拿大帝國商業銀行