Sinch Launches Customer Connections Resource Hub in Europe
Sinch Launches Customer Connections Resource Hub in Europe
Features include a free connection assessment tool to provide data-backed recommendations for improving marketing communications across multiple channels
功能包括免費的連接評估工具,可爲改善多個渠道的營銷傳播提供有數據支持的建議
STOCKHOLM, Aug. 28, 2024 /PRNewswire/ -- Sinch (Sinch AB (publ) - XSTO: SINCH), which is pioneering the way the world communicates through its Customer Communications Cloud, today announced that its new Customer Connections hub, an online resource center designed to support customer experience (CX) professionals and marketers, will now be available in Europe across all digital channels. The hub is designed to support European marketers at more than 150,000 businesses worldwide that partner with Sinch, helping them build lasting customer relationships by delivering exceptional experiences across every customer channel.
斯德哥爾摩,2024年8月28日 /PRNewswire/ — Sinch(Sinch Ab(publ)-XSTO:SINCH)開創了全球通過其客戶通信雲進行通信的方式,今天宣佈,其新的客戶聯繫中心是一個旨在支持客戶體驗(CX)專業人員和營銷人員的在線資源中心,現將在歐洲所有數字渠道上線。該中心旨在爲與Sinch合作的全球超過15萬家企業的歐洲營銷人員提供支持,通過在每個客戶渠道提供卓越的體驗,幫助他們建立持久的客戶關係。
"The importance of understanding the unique needs of your audience to enhance their experience with a brand is critical for any business to succeed," said Nicklas Molin, Executive Vice President, EMEA, Sinch. "With the Customer Connections Hub, Sinch empowers our clients with top tier omnichannel marketing communications capabilities, enabling their marketers to personalize seamless customer experiences and deepen brand relationships. Additionally, the Hub allows businesses to evaluate and adjust the optimal, mix of digital communications channels at any point across the customer journey."
Sinch歐洲、中東和非洲執行副總裁尼克拉斯·莫林表示:“了解受衆的獨特需求以增強他們的品牌體驗對於任何企業的成功都至關重要。「通過客戶聯繫中心,Sinch爲我們的客戶提供一流的全渠道營銷傳播能力,使他們的營銷人員能夠提供個性化的無縫客戶體驗並深化品牌關係。此外,該中心允許企業在客戶旅程中的任何時候評估和調整數字通信渠道的最佳組合。」
The hub's standout feature is the connection assessment tool that serves as a battle-test for existing cross-channel campaigns. Based on internal data from more than 400,000 Sinch users, the test evaluates communication optimization across 9 different channels. After completing a short four question survey to gauge effectiveness, participants receive a personalized assessment outlining strengths, weaknesses, and improvement suggestions for delivering the ultimate customer experience.
該中心的突出功能是連接評估工具,可對現有的跨渠道活動進行實戰測試。根據來自40多萬Sinch用戶的內部數據,該測試評估了9個不同渠道的通信優化。完成一項簡短的四個問題調查以評估有效性後,參與者將獲得個性化評估,其中概述了提供終極客戶體驗的優勢、劣勢和改進建議。
The Customer Connections hub will also offer the latest information and insights to keep marketers informed on the ever-evolving digital landscape and help them build stronger customer connections. The hub features marketing communications-related content, including trend research, testimonial videos, case studies, and useful guides designed to help visitors create successful omnichannel customer experiences.
客戶聯繫中心還將提供最新的信息和見解,以使營銷人員隨時了解不斷變化的數字格局,並幫助他們建立更牢固的客戶關係。該中心提供與營銷傳播相關的內容,包括趨勢研究、推薦視頻、案例研究和旨在幫助訪客創建成功的全渠道客戶體驗的有用指南。
Stay informed and sharpen your competitive edge by bookmarking the Sinch Customer Connections hub, visit connections.sinch.com
將Sinch客戶聯繫中心加入書籤,隨時了解情況並增強競爭優勢,請訪問connections.sinch.com
For more information:
欲了解更多信息:
Janet Lennon
Director of Global Communications
[email protected]
珍妮特·列儂
全球傳播總監
[電子郵件保護]
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SOURCE Sinch AB
來源 Sinch AB