AT&T Inc. (NYSE:T) has addressed a software glitch that resulted in a wireless service disruption for some users on Tuesday.
What Happened: The issue began around 5 p.m. ET and peaked at 7 p.m. ET, as tracked by Downdetector. By 10 p.m. ET, the number of reported issues had significantly decreased.
The outage impacted several cities, including Dallas, Charlotte, Los Angeles, Houston, Chicago, and New York City. However, it was not nationwide.
Government entities across the country reported that the outage might have affected the ability of some customers to call 911. Cities like Pinole, California, and North Little Rock, Arkansas, confirmed the issue but later reported that service had been restored.
AT&T experiencing a network service outage impacting the ability to deliver wireless 9 1 1 calls. Due to this service outage, some AT&T Mobility callers may have issues calling 911. Outage is specific to AT&T Mobility. Landlines as well as other wireless carriers not affected. pic.twitter.com/9ssvoVUxr2
— Pinole PD (@PinolePD) August 28, 2024
The City of NLR received notification advising AT&T Mobility is experiencing a network service outage impacting the ability to deliver AT&T Mobility wireless 911 calls in our area. Those subscribers in NLR having issues calling 911 should call 501-340-5446. pic.twitter.com/HcSzkefUIG
— City of NLR (@cityofnlr) August 28, 2024
"We've resolved a software issue that disrupted the ability of a limited number of our customers to connect to our wireless network," an AT&T spokesperson told CNN on Wednesday. "We apologize for the inconvenience, and we appreciate our customers' patience as we work to resolve this issue."
Why It Matters The timing of this outage is particularly significant given AT&T's recent financial performance and market activities. In late July, AT&T reported its second-quarter results, balancing growth and profitability, according to analysts.
The company added 997,000 wireless customers in the second quarter, although it slightly missed revenue estimates.
AT&T remains a popular choice among dividend investors, given its high yield. In early August, analysts recommended buying AT&T shares for their attractive dividend yield.
Price Action: AT&T's stock closed at $19.65 on Tuesday, down 0.56% for the day. In pre-market trading, the stock dipped slightly 0.25%. Year to date, AT&T's stock has gained 13.91%, according to data from Benzinga Pro.
AT&t Inc.（紐交所：T）已解決了一個軟件故障，導致部分用戶在週二遇到了無線服務中斷。
事件經過：故障始於東部時間下午5點，於東部時間晚上7點達到高峰，根據Downdetector的跟蹤。到東部時間晚上10點，報告的問題數量已顯著減少。
中斷影響了包括達拉斯、夏洛特、洛杉磯、休斯頓、芝加哥和紐約市在內的幾個城市。但這並非全國性的。
全國各地的政府機構報告稱，這次中斷可能會影響一些客戶撥打911的能力。加利福尼亞州的皮諾勒市和阿肯色州的北小石城市確認了這個問題，但後來報告稱服務已恢復。
由於服務中斷，AT&t無線網絡9 1 1呼叫的交付能力受到影響。因此，一些AT&t移動電話用戶可能在撥打911時遇到問題。中斷僅限於AT&t移動電話。座機以及其他無線運營商不受影響。pic.twitter.com/9ssvoVUxr2
— Pinole PD (@PinolePD) 2024年8月28日
NLR市收到通知，稱AT&t移動電話在我們地區出現了網絡服務中斷，影響了AT&t移動電話無線911呼叫的能力。在NLR的這些訂閱用戶在撥打911時遇到問題，應撥打501-340-5446。pic.twitter.com/HcSzkefUIG
— NLR市 (@cityofnlr) 2024年8月28日
「我們已解決了一個軟件問題，該問題影響了我公司部分顧客連接我們的無線網絡的能力，」 AT＆T的一位發言人週三告訴CNN。「對於給顧客造成的不便我們深表歉意，並且我們非常感謝顧客的耐心，因爲我們正在努力解決這個問題。」
爲何重要近期的金融表現和市場活動讓此次網絡中斷的時機尤爲重要。根據分析師的說法，AT&T在7月底發佈了其第二季度的業績報告，實現了增長和盈利的平衡。
該公司在第二季度新增了99.7萬名的無線用戶，儘管其營業收入略微低於預估。
由於其高收益，AT&T仍然是股息投資者的熱門選擇。今年8月初，分析師推薦購買AT&T股票，因爲其具有吸引人的股息收益率。
股票行情：週二，AT&T的股價收於19.65美元，下跌了0.56%。在美股盤前交易中，股價輕微下跌了0.25%。根據Benzinga Pro的數據，截至目前，AT&T的股票已經上漲了13.91%。
