Ibex Sponsors CCW Executive Exchange 2024 in Phoenix
Ibex Sponsors CCW Executive Exchange 2024 in Phoenix
ibex to Lead AI Innovation Roundtable at Premier CX Event
ibex將在首屈一指的CX活動中領導人工智能創新圓桌討論會
ibex Sponsors CCW Executive Exchange 2024
ibex贊助2024年CCW高管交流會
PHOENIX, Nov. 12, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced its sponsorship of CCW Executive Exchange 2024, taking place November 13-15 at the Wigwam Resort in Phoenix. ibex will lead a roundtable discussion, Hype Vs. Reality: The AI Wave, and The Best Next Move for CX Leaders, on Thursday, November 14, focusing on the transformative impact of AI on customer experience.
PHOENIX,2024年11月12日(環球新聞社)-- 全球領先的業務流程外包(BPO)和人工智能客戶參與技術解決方案提供商ibex(納斯達克:IBEX)今天宣佈贊助2024年CCW高管交流會,活動將於11月13日至15日在鳳凰城的Wigwam度假村舉行。ibex將於11月14日星期四主持一場名爲「炒作 vs. 現實:AI浪潮及CX領袖的最佳下一步」的圓桌討論會,重點討論人工智能對客戶體驗的變革性影響。
"The integration of AI in customer experience is no longer just an innovation—it's now a strategic imperative for businesses aiming to maintain competitive advantage," said Julie Casteel, Chief Strategic Accounts Officer and CMO at ibex. "ibex is leading the way with transformative CX solutions that are redefining the customer experience for top brands. At CCW Executive Exchange, we look forward to facilitating meaningful discussions with industry leaders about leveraging AI to optimize their CX operations and create stronger customer relationships."
"將人工智能整合到客戶體驗中不再僅僅是創新--對於旨在保持競爭優勢的企業而言,這現在已成爲一項戰略性必要。"ibex首席戰略客戶經理兼首席市場官朱莉·卡斯蒂爾(Julie Casteel)表示。"ibex正在帶頭提供顛覆性的CX解決方案,重新定義頂級品牌的客戶體驗。在CCW高管交流會上,我們期待與行業領袖進行有意義的討論,探討如何利用人工智能優化他們的CX運營,並建立更強大的客戶關係."
CCW Executive Exchange is an exclusive gathering for senior-level contact center and customer experience (CX) leaders, where innovators across various industries collaborate to shape the future of customer engagement.
CCW高管交流會是一次專爲高級聯繫中心和客戶體驗(CX)領導者舉辦的獨家聚會,各行各業的創新者共同合作塑造客戶參與的未來。
The ibex-sponsored roundtable will explore how organizations are leveraging AI to enhance customer interactions, improve operational efficiency, and drive business growth. Participants will gain practical insights into AI implementation strategies, best practices for combining human expertise with AI capabilities, and methods for measuring AI's impact on customer satisfaction and business outcomes.
ibex贊助的圓桌討論將探討組織如何利用人工智能來增強客戶互動、提高運營效率,並推動業務增長。參與者將獲得關於人工智能實施策略的實際見解,結合人類專業技能與人工智能能力的最佳實踐,以及衡量人工智能對客戶滿意度和業務成果影響的方法。
ibex takes a solutions-driven approach to align with specific client needs and deliver real solutions for transformative outcomes. ibex recently introduced ibex Wave iX, its groundbreaking, AI-driven, digital-first customer experience solution suite, which comprises three strategic components—AgentAI, CustomerAI, and InsightsAI—and leverages cutting-edge Generative AI technology to deliver next-generation AI and agent-assisted customer experiences.
ibex採用解決方案驅動的方法來與特定客戶需求保持一致,爲實現變革性結果提供真正的解決方案。ibex最近推出了ibex Wave iX,這是其突破性的、以人工智能驅動的、以數字爲先的客戶體驗解決方案套件,包括三個戰略組成部分——AgentAI、CustomerAI和InsightsAI,並利用尖端的生成式人工智能技術,提供下一代人工智能和代理輔助客戶體驗。
ibex CX experts will be available throughout the event to share insights and showcase the latest technologies that improve customer interactions, contact center performance, and client outcomes while reducing operating costs.
ibex CX專家將在整個活動期間提供見解並展示最新的技術,以改善客戶互動、聯繫中心績效和客戶結果,同時降低運營成本。
About ibex
關於IBEX
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 31 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world's leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex提供創新的業務流程外包(BPO)、智能數字營銷、在線獲取技術和端到端的客戶參與解決方案,幫助公司獲取、參與和保留有價值的客戶。如今,ibex在全球運營一個包括31個運營設施的全球CX交付中心模型,同時部署下一代技術,爲全球領先公司的零售、電子商務、醫療保健、金融科技、公用事業和物流行業板塊提供卓越的客戶體驗。
ibex leverages its diverse global team of approximately 31,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
ibex利用其擁有大約31,000名員工的多元全球團隊,結合業界領先的技術,包括人工智能驅動的 ibex Wave iX 解決方案套件,處理近17500萬次重要客戶互動,每年爲客戶創造超過22億美元的生命週期營收,並推動真正差異化的客戶體驗。要了解更多,請訪問我們的網站 ibex.co並通過領英.
Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co
媒體聯繫:
Dan Burris
ibex
Daniel.Burris@ibex.co
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