Generative AI Can Make HR More 'Human,' Not Less--Bain & Company
Generative AI Can Make HR More 'Human,' Not Less--Bain & Company
"HR is at a critical juncture. The function is under pressure to become both more cost efficient and more strategic. That is a challenging balance to strike," said Companies can save an average of 15-20% in HR labor time through AI automation and augmentation
公司通過人工智能自動化和增強，可以節省平均15-20%的HR勞動時間。
BOSTON, Nov. 19, 2024 /PRNewswire/ -- The transformative impact of generative AI on the HR profession could lead to a more human touch, in addition to lower costs, according to a new study by global consultancy Bain & Company.
波士頓，2024年11月19日 /PRNewswire/ -- 全球諮詢公司貝恩公司的一項新研究表明，生成性人工智能對人力資源行業的變革性影響可能會導致更加人性化的接觸，並降低成本。
The study suggests that selecting the right roles for automation and AI interventions could, on average, save around 15-20% in HR labor time. According to Bain's Generative AI Workforce Impact Explorer tool, HR business partners could save up to 15% of employee time through AI; talent acquisition teams can save up to 20%; and HR operations teams up to 35%.
研究建議，選擇適合自動化和人工智能干預的角色，平均可以節省約15-20%的HR勞動時間。根據貝恩的生成性人工智能勞動力影響探索工具，人力資源業務合作伙伴通過人工智能可以節省多達15%的員工時間；人才招聘團隊可以節省多達20%；HR運營團隊可以節省多達35%。
"HR is at a critical juncture. The function is under pressure to become both more cost efficient and more strategic. That is a challenging balance to strike," said John Hazan, a partner at Bain & Company and global head of the firm's Talent solution. "Generative AI has the power to elevate HR's role in the organization, from transactional operators to strategic advisers. Our analysis suggests a typical company could save, on average, up to 20% in HR labor time through AI automation and augmentation."
「人力資源正處於一個關鍵的轉折點。這個職能面臨着在成本效率和戰略性之間取得平衡的壓力。這是一個挑戰性的平衡，」貝恩公司的合夥人兼全球人才解決方案負責人約翰·哈贊表示。「生成性人工智能有能力提升人力資源在組織中的角色，從交易操作員轉變爲戰略顧問。我們的分析表明，典型公司通過人工智能自動化和增強，平均可以節省多達20%的HR勞動時間。」
According to Bain, HR leaders will be able to reinvent their teams' structure and skills once transactional processes are streamlined through technology. In so doing, specialist HR advisers will become innovation hubs; HR business partners will become advisers to the business and designers of workplace culture; and operational teams will become analysts.
根據貝恩的說法，一旦通過科技簡化了交易流程，人力資源領導者將能夠重新構建他們團隊的結構和技能。在這樣做的過程中，專業的人力資源顧問將成爲創新中心；人力資源業務合作伙伴將成爲商業顧問和工作場文化的設計者；而運營團隊將成爲分析師。
"Adopting generative AI is more than an operational upgrade. It's a strategic leap forward for the HR function that will unlock new levels of efficiency, innovation, and value," said Susan Gunn, a partner at Bain & Company and global head of the firm's Human Resources product solution. "We used Bain's Generative AI Workforce Impact Explorer tool, which enables practitioners to model strategic change through the use of generative AI, to quantify what this could mean for HR departments. The results show just how game changing generative AI will be for HR practitioners."
「採用生成性人工智能不僅僅是操作上的升級。這是人力資源職能向前邁出的戰略 leap，它將解鎖新的效率、創新和價值，」貝恩公司的合夥人兼全球人力資源產品解決方案負責人蘇珊·岡恩表示。「我們使用了貝恩的生成性人工智能勞動力影響探索工具，該工具使從業者能通過採用生成性人工智能來建模戰略變革，以量化這對人力資源部門的意義。結果表明，生成性人工智能將爲人力資源從業者帶來多麼顛覆性的變革。」
Specific role-related enhancements possible through AI implementation in HR include:
通過人工智能在HR中實施可能的特定角色相關增強包括：
Talent acquisition teams
人才招聘團隊
- Drafting job postings and filtering CVs
- Scraping and matching databases and resumés
- Scheduling interviews, answering simple questions
- Real time interview analysis
- Identifying and rectifying the potential for bias
- 起草職位發佈和篩選簡歷
- 抓取和匹配數據庫及簡歷
- 安排面試，回答簡單問題
- 實時面試分析
- 識別和糾正潛在的偏見
HR business partnering
HR業務合作
- Retrieving external and internal information on HR trends and needs
- Employee engagement summaries and action plans
- Developing skills-based workforce planning
- Quality check performance reviews
- 獲取關於人力資源趨勢和需求的外部和內部信息
- 員工參與總結和行動計劃
- 發展基於技能的勞動力規劃
- 質量檢查績效評審
HR data analysis
人力資源數據分析
- Quality check, analyse and update HR data
- Generating reports on predefined metrics
- Process survey data, identifying trends and sentiment
- Respond to requests for data insights
- Review and fine tune data dashboards
- 質量檢查、分析和更新人力資源數據
- 生成預定義指標的報告
- 處理調查數據，識別趨勢和情感
- 響應數據洞察請求
- 審查和優化數據儀表板
Media contacts
媒體聯繫
To arrange an interview or for any questions, please contact:
如需安排面試或有任何問題，請聯繫：
Gary Duncan (London) — Email: [email protected]
Katie Ware (New York) — Email: [email protected]
Ann Lee (Singapore) — Email: [email protected]
加里·鄧肯（倫敦）— 電子郵件：[email protected]
Katie Ware（紐約）— 電子郵件：[email protected]
Ann Lee（新加坡）— 電子郵件：[email protected]
About Bain & Company
關於貝恩公司
Bain & Company is a global consultancy that helps the world's most ambitious change makers define the future.
貝恩公司是一家全球性諮詢公司，幫助世界上最有抱負的變革者定義未來。
Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today's urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a gold rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 2% of all companies. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.
在40個國家的65個城市，我們與客戶一起合作，作爲一個團隊，共同追求卓越業績，超越競爭對手，重新定義行業。我們結合量身定製的綜合專業知識和充滿活力的數字創新者生態系統，提供更好、更快、更持久的結果。我們承諾在未來10年投資超過10億美元的公益服務，將我們的人才、專業知識和見解帶給那些應對當今教育、種族平等、社會正義、經濟發展和環境等緊迫挑戰的組織。我們獲得了EcoVadis的金牌評級，這是全球供應鏈環境、社會和道德績效評級的領先平台，使我們躋身所有公司的前2%。自1973年成立以來，我們以客戶的成功來衡量我們的成功，並自豪地保持着行業內最高水平的客戶支持。
SOURCE Bain & Company
貝恩和公司消息來源
