Dominion Energy Urges Customers to Be on Alert for Scams as Holidays Approach
Dominion Energy Urges Customers to Be on Alert for Scams as Holidays Approach
Customers should always be suspicious of individuals claiming to be Dominion Energy employees, whether in person or virtually. Utility scammers are known to falsify their caller ID and create fake websites to make it appear as Dominion Energy. When in doubt, hang up or leave the website.National Utility Scam Awareness Day is Nov.20
11月20日是國家公用事業詐騙意識日
CAYCE, S.C. (Nov. 20, 2024) – Dominion Energy is reminding customers to stay alert and protect themselves from utility scams this holiday season.
南卡羅來納州CAYCE（2024年11月20日）- Dominion Energy提醒客戶保持警惕，並在假期季節保護自己免受公用事業詐騙。
"Scammers will never take the day off, especially during the holidays. In fact, we see an increase in scam activity this time of year," said Sam Dozier, general manager of customer service at Dominion Energy South Carolina. "Scammers are counting on customers to be vulnerable or distracted during the busy rush of the holiday season, and they will do whatever they can to take advantage."
「騙子永遠不會休息，尤其是假期期間。事實上，我們每年這個時候看到詐騙活動增加，」 Dominion Energy South Carolina的客戶服務總經理Sam Dozier說。「騙子指望客戶在繁忙的假期季節裏變得脆弱或分心，他們會盡一切可能去利用客戶。」
Customers should always be suspicious of individuals claiming to be Dominion Energy employees, whether in person or virtually. Utility scammers are known to falsify their caller ID and create fake websites to make it appear as Dominion Energy. When in doubt, hang up or leave the website.
客戶應始終對自稱爲Dominion Energy員工的個人保持懷疑，無論是親自還是虛擬地。公用事業詐騙者以僞造他們的來電顯示號碼並創建虛假網站而著稱，使其看起來像Dominion Energy。如有疑問，請掛斷電話或離開該網站。
Know the warning signs of a utility scam:
了解公用事業欺詐的警告信號：
- Dominion Energy will never demand payment with a credit or debit card by phone or ask a customer to wire a transfer, send a money order or buy a prepaid or gift card to pay a utility bill.
- Dominion Energy does not call and threaten service disconnection if a customer does not make a payment immediately.
- Utility scammers often target small businesses and threaten service disconnection during peak business hours to instill fear and a sense of urgency.
- Customers should not allow individuals claiming to be Dominion Energy employees to enter their homes without proper identification, an appointment or a reported emergency.
- Dominion Energy從不要求客戶通過電話以信用卡或借記卡付款，也不會要求客戶匯款、匯款、購買預付或禮品卡來支付公用事業賬單。
- 如果客戶不立即付款，Dominion Energy不會通過電話威脅斷電。
- 能源公司常常針對小型企業，在高峰時段威脅中斷服務，以製造恐懼感和緊迫感。
- 客戶不應允許聲稱是Dominion Energy員工的人員進入他們的家中，除非他們具備合適的身份證明、預約或報告的緊急情況。
Know what to do if receiving a suspicious call:
收到可疑電話時應知道該做什麼：
- Hang up. Do not provide account, payment or any other personal information.
- Ignore. Do not respond to suspicious emails or text messages. Do not click on links or attachments prompting energy bill payment.
- Verify. Scammers do not typically know the customer's account balance. Customers can verify their account balance and payment due date online or on the Dominion Energy app.
- 掛斷電話。不要提供帳戶、付款或任何其他個人信息。
- 忽略。不要回復可疑的電子郵件或短信。不要點擊要求支付能源賬單的鏈接或附件。
- 驗證。騙子通常不知道客戶的帳戶餘額。客戶可以在線或通過Dominion Energy應用程序驗證他們的帳戶餘額和付款截止日期。
Customers can download the Dominion Energy app for the most secure method to check balance information, make bill payments, verify past payments, start or stop service and even request a payment arrangement if needed.
客戶可以下載Dominion Energy應用程序，這是檢查餘額信息、進行賬單支付、確認歷史支付、開啓或停止服務，甚至根據需要請求付款安排的最安全方法。
For more scam prevention tips, visit dominionenergy.com/scams.
要獲取更多防騙提示，請訪問dominionenergy.com/scams。
About Dominion Energy
Dominion Energy (NYSE: D), headquartered in Richmond, Va., provides regulated electricity service to 3.6 million homes and businesses in Virginia, North Carolina, and South Carolina, and regulated natural gas service to 500,000 customers in South Carolina. The company is one of the nation's leading developers and operators of regulated offshore wind and solar power and the largest producer of carbon-free electricity in New England. The company's mission is to provide the reliable, affordable, and increasingly clean energy that powers its customers every day. Please visit DominionEnergy.com to learn more.
關於DominionEnergy
總部位於弗吉尼亞里士滿的Dominion Energy（紐約交易所：D）爲弗吉尼亞、北卡羅來納和南卡羅來納的360萬戶家庭和企業提供受監管的電力服務，並向南卡羅來納的50萬客戶提供受監管的天然氣服務。該公司是全國領先的受監管的近海風電和太陽能發展商和運營商之一，也是新英格蘭地區最大的無碳電力生產商。該公司的使命是爲其客戶提供可靠、經濟實惠且日益清潔的能源，爲他們的日常生活提供動力。請訪問DominionEnergy.com了解更多信息。
