In Just Under A Year, SoundHound's Amelia AI Agents Have Supported Apivia Courtage In Handling Over 100,000 Customer Calls And Reducing The Number Of Inbound Queries Handled Directly By The French Wholesale Broker's Customer Relations Team By Nearly 20%
In Just Under A Year, SoundHound's Amelia AI Agents Have Supported Apivia Courtage In Handling Over 100,000 Customer Calls And Reducing The Number Of Inbound Queries Handled Directly By The French Wholesale Broker's Customer Relations Team By Nearly 20%
SoundHound's Amelia AI Agents answer customer questions on medical expense reimbursements, reducing the volume handled by employees and supporting 100K+ calls in 2024
SoundHound的Amelia AI代理在2024年回答客戶有關醫療費用報銷的問題，減少了員工的處理量並支持了超過10萬個通話
SoundHound AI, Inc. (NASDAQ:SOUN), a global leader in voice artificial intelligence, and Apivia Courtage, part of AEMA Group, one of the world's largest mutual and cooperative insurers, today announced that their partnership to deploy conversational AI agents has reached a milestone. In just under a year, SoundHound's Amelia AI Agents have supported Apivia Courtage in handling over 100,000 customer calls and reducing the number of inbound queries handled directly by the French wholesale broker's customer relations team by nearly 20%.
語音人工智能領域的全球領導者SoundHound AI, Inc.（納斯達克股票代碼：SOUN）和全球最大的互助與合作保險公司之一AEMA集團旗下的Apivia Courtage今天宣佈，他們部署對話式人工智能代理的合作伙伴關係已達到一個里程碑。在不到一年的時間裏，SoundHound的Amelia AI代理已支持Apivia Courtage處理了超過10萬個客戶電話，並將這家法國批發經紀商的客戶關係團隊直接處理的入站查詢數量減少了近20％。
