SoundHound AI Shares Rise 20% as Firm Announces Deployment of AI Agent
SoundHound AI Shares Rise 20% as Firm Announces Deployment of AI Agent
The CEO of Apivia Courtage, Emmanuelle Nguyen, stated that integrating the AI system enhanced work quality for employees and improved workplace atmosphere. Michael Anderson, EVP of Enterprise at SoundHound AI, emphasized the benefits of automation in enabling contact center staff to manage more complex tasks.$SoundHound AI (SOUN.US)$ shares are trading 20% higher on Friday.
$SoundHound AI (SOUN.US)$ 週五股價上漲20%。
The company announced the deployment of its conversational AI agent, Amelia at Apivia Courtage, as part of the AEMA Group.
該公司宣佈在Apivia Courtage部署其對話人工智能代理Amelia，作爲AEMA集團的一部分。
In a press release on Thursday, SoundHound AI reported that Amelia AI agents managed over 100,000 customer calls in 2024, reducing the volume of inbound queries handled by human employees at Apivia Courtage by nearly 20%. These calls were largely focused on medical expense reimbursements and insurance policy information. The deployment, which began in Jan. 2023, was designed to improve efficiency and allow customer service teams to focus on higher-value tasks.
SoundHound 人工智能在週四的新聞稿中表示，Amelia 人工智能代理在2024年處理了超過10萬客戶電話，減少了Apivia Courtage人員處理的入站查詢量近20%。這些通話主要集中在醫療費用報銷和保險政策信息上。這一部署始於2023年1月，旨在提高效率，使客戶服務團隊能夠專注於高價值任務。
The CEO of Apivia Courtage, Emmanuelle Nguyen, stated that integrating the AI system enhanced work quality for employees and improved workplace atmosphere. Michael Anderson, EVP of Enterprise at SoundHound AI, emphasized the benefits of automation in enabling contact center staff to manage more complex tasks.
Apivia Courtage首席執行官Emmanuelle Nguyen表示，整合人工智能系統提高了員工的工作質量，改善了工作氛圍。SoundHound 人工智能企業發展執行副總裁Michael Anderson強調了自動化在使聯繫中心員工能夠處理更復雜任務方面的好處。
"With AI agents managing routine customer questions, Apivia Courtage's employees are now able to focus on more rewarding and valuable aspects of their work. We're thrilled to support them in delivering thousands of high-quality interactions," commented Anderson.
安德森表示：「通過人工智能代理管理例行客戶問題，Apivia Courtage的員工現在能夠專注於工作中更具回報和更有價值的方面。我們很高興支持他們提供成千上萬次高質量互動。」
Apivia Courtage, operating under the AEMA Group, is one of France's largest insurance entities, serving over 11 million customers through more than 1,600 agencies and 3,900 brokers. The group's annual revenue exceeds €15 billion.
Apivia Courtage作爲AEMA集團旗下的一家法國最大的保險機構，通過1600多家機構和3900多名經紀人爲逾1100萬客戶提供服務。該集團的年營業收入超過150億歐元。
"Projects like this really show the incredible value AI and automation can deliver, not only to our customers but also to their customers," said Anderson.
安德森表示：「這類項目真正展示了人工智能和自動化所能提供的難以置信的價值，不僅適用於我們的客戶，也適用於他們的客戶。」
Image Via Shutterstock.
圖片來自Shutterstock。
