EGain Named a Visionary in the 2024 Gartner Magic Quadrant for the CRM Customer Engagement Center
EGain Named a Visionary in the 2024 Gartner Magic Quadrant for the CRM Customer Engagement Center
"We are pleased to be named a Visionary in the Gartner report," said Ashu Roy, eGain CEO. "Our clients value market-leading innovation, most recently with the eGain AI Agent launch, and easy consumption models such as Innovation in 30 Days and SafeSwitch."Evaluation based on Completeness of Vision and Ability to Execute
基於願景完整性和執行能力的評估
SUNNYVALE, Calif., Dec. 13, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge management platform for service, today announced that it has been named a Visionary in the Gartner Magic Quadrant for the CRM Customer Engagement Center. Published on December 11, 2024, the report evaluated 12 vendors who satisfied inclusion requirements, based on 15 criteria.
加利福尼亞州森尼維爾，2024年12月13日（環球新聞社）——人工智能服務知識管理平台eGain（納斯達克股票代碼：EGAN）今天宣佈，它在Gartner的cRM客戶交互中心魔力象限中被評爲遠見者。該報告發佈於2024年12月11日，根據15項標準對12家符合納入要求的供應商進行了評估。
Powered by Conversational and Generative AI and built on a trusted knowledge foundation, the eGain Customer Engagement Suite is an award-winning solution for digital-first, omnichannel engagement. It comprises three capability-rich hubs—AI Knowledge Hub, Conversation Hub, and Analytics Hub—built on a composable experience platform.
eGain客戶互動套件由對話式和生成式人工智能提供支持，建立在可信的知識基礎上，是一款屢獲殊榮的數字優先全渠道互動解決方案。它包括三個功能豐富的中心——人工智能知識中心、對話中心和分析中心——建立在可組合的體驗平台上。
"We are pleased to be named a Visionary in the Gartner report," said Ashu Roy, eGain CEO. "Our clients value market-leading innovation, most recently with the eGain AI Agent launch, and easy consumption models such as Innovation in 30 Days and SafeSwitch."
eGain首席執行官阿舒·羅伊說：「我們很高興在Gartner報告中被評爲有遠見的人。」「我們的客戶重視市場領先的創新，最近推出了eGain AI Agent，以及諸如30天創新和SafeSwitch之類的便捷消費模式。」
Gartner clients can click here to access the report.
Gartner 客戶可以點擊此處訪問報告。
GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER 和 MAGIC QuadRant 是 Gartner, Inc. 和/或其附屬公司在美國和國際上的註冊商標，經許可在此處使用。版權所有。Gartner 不認可其研究出版物中描述的任何供應商、產品或服務，也不建議技術用戶只選擇評級最高或其他稱號的供應商。Gartner 研究出版物由 Gartner 研究機構的觀點組成，不應被解釋爲事實陳述。Gartner 不對本研究做出任何明示或暗示的擔保，包括對適銷性或特定用途適用性的任何擔保。
About eGain
eGain AI Knowledge Hub helps businesses improve experience and reduce cost by delivering trusted, consumable answers. Visit for more info.
關於 eGain
eGain AI 知識中心通過提供可信的、可消耗的答案，幫助企業改善體驗並降低成本。訪問以獲取更多信息。
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
eGain、eGain徽標以及所有其他eGain產品名稱和口號是eGain公司在美國和/或其他國家的商標或註冊商標。本新聞稿中提及的所有其他公司名稱和產品可能是相應公司的商標或註冊商標。
eGain Media Contact
Press@egain.com
eGain 媒體聯繫人
Press@egain.com