360 Broadband and GOCare Collaborate to Deliver Exceptional Digital Customer Experiences
360 Broadband and GOCare Collaborate to Deliver Exceptional Digital Customer Experiences
Integration with Calix and Sonar Software streamlines operations and enables context-rich engagement for subscribers
與Calix和Sonar軟體的集成簡化了操作,併爲訂閱用戶數提供了豐富的上下文互動。
ALPHARETTA, Ga., Dec. 17, 2024 /PRNewswire/ -- GOCare, a leading SaaS provider of digital experience software, announced today that 360 Broadband is upleveling its CX management with GOCare's solution. 360 Broadband is focused on delivering an exceptional customer experience over an advanced network to its growing subscriber base in Oklahoma and Texas. The GOCare solution was selected by 360 Broadband to optimize digital customer engagement with proactive notifications, enhanced self-help options, a unified interface for service staff, and real-time analytics and dashboards.
喬治亞州阿爾法雷塔,2024年12月17日 /PRNewswire/ -- GOCare,一家領先的Saas-雲計算數字體驗軟體提供商,今天宣佈360寬帶正在通過GOCare的解決方案提升其CX管理。360寬帶專注於通過先進的網絡爲其在俄克拉荷馬州和德克薩斯州增長的訂閱用戶數提供卓越的客戶體驗。360寬帶選擇GOCare解決方案,以優化數字客戶互動,採用主動通知、增強自助選項、統一的服務人員接口以及實時分析和儀表盤。
"GOCare aligns with 360 Broadband's dedication to delivering exceptional customer experiences", commented Kris McElroy, CEO of 360 Broadband. "By seamlessly integrating digital communication channels with our technology platforms from Sonar and Calix, GOCare enables us to enhance the overall customer experience further while providing greater flexibility in how our customers engage with us."
360寬帶的首席執行官Kris McElroy評論道:"GOCare與360寬帶致力於提供卓越客戶體驗的目標一致。通過將數字溝通渠道與我們來自Sonar和Calix的技術平台無縫集成,GOCare使我們能夠進一步提升整體客戶體驗,同時爲客戶與我們互動的方式提供更大的靈活性。"
360 Broadband is deploying the GOCare Digital Experience Platform (DXP)—with GOCare Messenger, Connect, Outage Management, and Pulse modules—to enhance its customer experience and expand customer engagement touchpoints. GOCare DXP will be integrated into 360 Broadband's systems, including Sonar Software's billing and operations platform as well as Calix Cloud, to ensure customers have full access to the most accurate insights over any channel, automated notifications, and self-help solutions powered by GOCare. This solution also enables 360 Broadband to scale operations efficiently while growing its footprint and subscriber base.
360寬帶正在部署GOCare數字體驗平台(DXP)——包括GOCare Messenger、Connect、故障管理和Pulse模塊,以提升其客戶體驗並擴展客戶互動接觸點。GOCare DXP將與360寬帶的系統集成,包括Sonar軟體的計費和運營平台以及Calix Cloud,以確保客戶能夠通過任何渠道全面訪問最準確的洞察、自動通知和由GOCare支持的自助解決方案。此解決方案還使360寬帶能夠在擴展其業務和訂閱用戶數的同時高效地規模化運營。
"The broadband industry increasingly acknowledges the consumer demand for digital communication channels, and operators are recognizing the operational efficiencies these channels bring to their service teams," said Mike Roddy, CEO and co-founder of GOCare. "Customer experience is the ultimate differentiator, and we're proud to support 360 Broadband in delivering exceptional service to its customers alongside our key ecosystem partners Calix and Sonar."
GOCare首席執行官兼聯合創始人Mike Roddy表示:"寬帶行業越來越認識到消費者對數字溝通渠道的需求,運營商也意識到這些渠道爲其服務團隊帶來的運營效率。客戶體驗是最終的差異化因素,我們很自豪能夠支持360寬帶,爲其客戶提供卓越的服務,同時與我們的關鍵生態系統合作伙伴Calix和Sonar攜手。"
"We value partnerships that empower forward-thinking broadband service providers like 360 Broadband to redefine the customer experience," said Stephen Eyre, Vice President of the Calix Partner Community. "GOCare's dedication to partner-centric innovation, seamlessly integrated with Calix Cloud, enables broadband service providers to deliver unmatched subscriber experiences. We are proud to have GOCare as a vital part of our partner ecosystem, driving a new standard for digital customer engagement through collaboration and cutting-edge technology."
"我們重視能夠賦能前瞻性寬帶服務提供商,例如360 Broadband,重新定義客戶體驗的合作伙伴關係," Calix合作伙伴社區副總裁Stephen Eyre說道。"GOCare對以合作伙伴爲中心的創新的堅持,完美地與Calix Cloud整合,使寬帶服務提供商能夠提供無與倫比的訂閱用戶體驗。我們爲GOCare成爲我們合作伙伴生態系統的重要組成部分而感到自豪,通過合作和尖端科技推動數字客戶參與的新標準。"
"360 Broadband is the latest fast-growing customer to leverage a proven integration," said Ray Bixler, CEO of Sonar Software. "By combining GOCare's advanced customer experience software with Sonar's comprehensive business-suite platform for ISPs, we're empowering 360 Broadband—and all our shared customers—to achieve greater operational efficiency, elevate customer service, and deliver seamless digital experiences."
"360 Broadband是最新的快速增長客戶,利用經過驗證的整合," Sonar軟體的首席執行官Ray Bixler說道。"通過將GOCare的愛文思控股客戶體驗軟體與Sonar的全面業務平台結合起來,我們正在賦能360 Broadband——以及我們所有共享的客戶——實現更高的運營效率,提升客戶服務,並提供無縫的數字體驗。"
About GOCare
GOCare provides software solutions to the broadband and utility industries. Our SaaS portfolio includes a complete digital experience platform, proprietary SMS Chat functionality, Secure Payments, multi-platform NPS scoring, and a sophisticated analytics engine. GOCare was founded by industry veterans and incorporates its mission of "For Operators, By Operators" into how they partner with broadband industry leaders such as Vexus Fiber, Point Broadband, Bluepeak, Service Electric Cablevision, Fastwyre Broadband, Blue Stream Fiber, and many others. Learn more at and follow us on LinkedIn.
關於GOCare
GOCare爲寬帶和公用事業行業提供軟體解決方案。我們的Saas-雲計算產品組合包括完整的數字體驗平台、專有的SMS聊天功能、安全支付、多平台NPS評分以及複雜的分析引擎。GOCare由行業資深人士創立,將"由運營商,爲運營商"的使命融入與Vexus Fiber、Point Broadband、Bluepeak、Service Electric Cablevision、Fastwyre Broadband、Blue Stream Fiber及衆多其他寬帶行業領導者的合作中。了解更多信息,請訪問 並關注我們在 LinkedIn.
About 360 Broadband
Headquartered in Durant, Oklahoma, 360 Broadband is dedicated to connecting rural communities across southeast Oklahoma and northeast Texas with high-quality, reliable broadband services. With an ever-growing coverage area, we bring high-speed connectivity to more homes, businesses, and community institutions than ever before. Our residential, business, and enterprise plans are designed to meet your unique needs. Discover the difference at .
關於360 Broadband
360 Broadband總部位於俄克拉荷馬州的杜蘭特,致力於連接東南俄克拉荷馬州和東北德克薩斯州的農村社區,提供高質量、可靠的寬帶服務。我們的覆蓋區域持續擴展,爲更多家庭、企業和社區機構提供高速連接。我們的家庭、商業和企業方案旨在滿足您的獨特需求。了解更多不同之處。
About Calix
Calix, Inc. (NYSE: CALX)—Calix is a platform, cloud, and managed services company. Broadband service providers leverage Calix's broadband platform, cloud, and managed services to simplify their operations, subscriber engagement, and services; innovate for their consumer, business, and municipal subscribers; and grow their value for members, investors, and the communities they serve.
關於Calix
Calix,Inc.(紐交所代碼:CALX)— Calix是一家平台、雲計算和管理服務公司。寬帶服務提供商利用Calix的寬帶平台、雲計算和管理服務來簡化他們的運營、訂閱用戶互動和服務;推動他們在消費、商業和市政訂閱用戶中的創新;提高他們爲會員、投資者和服務社區創造的價值。
Our end-to-end platform and managed services democratize the use of data—enabling our customers of any size to operate efficiently, acquire subscribers, and deliver exceptional experiences. Calix is dedicated to driving continuous improvement in partnership with our growing ecosystem to support the transformation of our customers and their communities.
我們的端到端平台和管理服務使數據使用民主化——使所有規模的客戶能夠高效運營、獲取訂閱用戶,並提供卓越的體驗。Calix致力於與我們不斷壯大的生態系統合作,推動持續改進,以支持我們客戶及其社區的轉型。
About Sonar Software
Sonar Software is a leading cloud-based provider of BSS & OSS solutions for internet service providers (ISPs). The platform offers a range of rich features that are mission-critical to the daily work of ISPs. Sonar is a scalable and fully integrated solution that helps service providers consolidate their data in one place for improved visibility, reduce dependency on multiple systems, and automate complex workflows for enhanced business efficiency and growth. Visit their website to learn more:
關於Sonar軟體
Sonar軟體是Internet Plus-related服務提供商(ISP)領先的基於雲的BSS和OSS解決方案提供商。該平台提供一系列對ISP日常工作至關重要的豐富功能。Sonar是一個可擴展且完全集成的解決方案,幫助服務提供商將數據集中在一個地方以改善可見性,減少對多個系統的依賴,並自動化複雜的工作流程,以增強業務效率和增長。訪問他們的網站以了解更多信息:
SOURCE GOCare
來源:GOCare