Q4 2020 Asia-Pacific Online Survey of 800+ IT and Telecom Decision Makers Regarding Communications and Collaboration Solutions
Q4 2020 Asia-Pacific Online Survey of 800+ IT and Telecom Decision Makers Regarding Communications and Collaboration Solutions
DUBLIN, Sept. 24, 2021 /PRNewswire/ -- The "Navigating Digital Transformation Through COVID-19 and Beyond, Asia-Pacific" report has been added to ResearchAndMarkets.com's offering.
都柏林9月2021年2月24日/美通社/--《引領亞太地區通過新冠肺炎及更遠的數字化轉型》報告新增至Research andMarkets.com的獻祭。
This research service provides the data collected through an online survey of 804 IT and telecom decision makers across customer size segments, industries, and world regions. The survey was conducted in November and December 2020 and the following respondents qualified.
這項研究服務通過對804名客户規模細分、行業和世界區域的IT和電信決策者進行在線調查,提供收集的數據。這項調查是在2020年11月和12月進行的,以下受訪者符合條件。
The overall research objective is to measure the current use and future decision-making behavior toward communications and collaboration solutions across industry verticals, customer segments, job roles, and geographic regions.
總體研究目標是衡量跨行業垂直市場、客户細分、工作角色和地理區域的通信和協作解決方案的當前使用情況和未來決策行為。
More specifically, this study provides data on adoption drivers and restraints, deployment plans, perceived benefits and concerns, and allocated budgets with regard to the following technologies and tools:
更具體地説,本研究提供關於以下技術和工具的採用驅動因素和限制因素、部署計劃、感知的好處和擔憂以及分配的預算的數據:
- Enterprise telephony
- Videoconferencing
- Team collaboration
- Instant messaging and presence
- Mobile apps
- Artificial intelligence (AI)
- Big data and analytics
- Customer experience management
- Other transformative technologies
- 企業電話
- 視頻會議
- 團隊協作
- 即時消息和在線狀態
- 移動應用程序
- 人工智能(AI)
- 大數據和分析
- 客户體驗管理
- 其他變革性技術
Key Asia-Pacific countries covered as part of this research are
作為這項研究的一部分,主要的亞太國家和地區包括
- Australia
- China
- India
- Japan
- Singapore
- 澳大利亞
- 中國
- 印度
- 日本
- 新加坡
Key Topics Covered:
涵蓋的主要主題:
1. Research Objectives and Methodology
(一)研究目標和研究方法
- Research Objectives
- Research Methodology
- Sample Distribution by Country
- 研究目標
- 研究方法
- 按國家/地區劃分的樣本分佈
2.Respondent and Organization Profile
2.受訪者和組織簡介
- Respondent Profile - Decision-making Authority
- Respondent Profile - Familiarity with IT Budget
- Respondent Profile - Involvement in IT-related Purchases
- Organization Profile - Industry Segments
- Organization Profile - Size of the Organization
- Annual 2019 Revenue of the Organization
- Estimated Change in Organization Revenue of 2020
- 答覆者簡介-決策機構
- 受訪者簡介-熟悉IT預算
- 受訪者簡介-參與IT相關購買
- 組織概況-行業細分
- Organization Profile-組織的規模
- 本組織2019年年度收入
- 2020年組織收入的估計變化
3. Summary of Key Findings
3.主要調查結果摘要
- Summary of Key Findings
- 主要調查結果摘要
4. Digital Transformation Strategies
4.數字化轉型戰略
- Key Business Goals
- Top IT-related Challenges
- Current Stage of Digital Transformation Strategy
- Hurdles to Purchasing Transformative Technologies
- Priority Departments for Digital Transformation Investment
- Digital Transformation Success Measurement
- Departments Driving the Adoption of Digital Solutions
- 關鍵業務目標
- 與IT相關的最大挑戰
- 數字化轉型戰略的現階段
- 購買變革性技術的障礙
- 數字化轉型投資的優先部門
- 數字化轉型成功的衡量標準
- 推動採用數字解決方案的部門
5. COVID-19 Impact
5、新冠肺炎的影響
- Impact of COVID-19 on the Organization
- Top Countries with Low Employee Morale Due to COVID-19
- Top IT Challenges in Supporting Remote Work
- COVID-19's Impact on Technology Investments
- COVID-19's Impact on Digital Transformation Objectives
- COVID-19's Impact on Technology to Monitor Office Safety
- COVID-19's Impact on Technologies for Remote Workers
- COVID-19's Impact on Physical Office Space and Real Estate
- Technology Prioritization Planned After COVID-19
- Organization Focus After COVID-19
- “新冠肺炎”對本組織的影響
- 新冠肺炎導致員工士氣低落的前幾個國家
- 支持遠程工作面臨的最大IT挑戰
- 新冠肺炎對科技投資的影響
- 新冠肺炎對數字化轉型目標的影響
- 新冠肺炎對辦公安全監控技術的影響
- 新冠肺炎對遠程員工技術的影響
- 新冠肺炎對實體辦公空間和房地產的影響
- 新冠肺炎之後規劃的技術優先順序
- 新冠肺炎之後的組織焦點
6. Future of Work
6.工作的未來
- Current Work-from-Home Status
- Workplace Evolution Over the Next Year
- Carpeted Offices within Organizations
- Future Office Space Expectations
- Future Investment in Open Offices
- Future Investment Prioritization
- 當前在家工作狀態
- 未來一年的工作場所演變
- 組織內鋪着地毯的辦公室
- 對未來辦公空間的期望
- 開放式辦公室的未來投資
- 未來投資優先順序
7. Cloud Migration
7.雲遷移
- Future Deployment in the Cloud
- Cloud or Cloud Communications Provider Selection
- 未來在雲中的部署
- 雲或雲通信提供商選擇
8. Communications and Collaboration - Overall
8.通信和協作--總體
- Use of Communications and Collaboration Tools
- Communications and Collaboration Tools Deployment
- Communications and Collaboration Solutions Investment Drivers
- Factors Determining Not to Invest in Communications and Collaboration Technologies
- Communications and Collaboration Environments
- 使用通信和協作工具
- 通信和協作工具部署
- 通信和協作解決方案投資驅動因素
- 決定不投資通信和協作技術的因素
- 通信和協作環境
9. Video Collaboration Trends
9.視頻協作趨勢
- Technologies Used in Meeting Rooms Today
- Video Technologies Used in Huddle/Small Meeting Rooms Today
- Video Technologies Used in Mid-to-large Meeting Rooms Today
- Videoconferencing Solutions Usage
- Factors for Room Videoconferencing Device Purchases
- Features Lacking in Room Videoconferencing Devices
- 當今會議室使用的技術
- 當今在密集/小型會議室中使用的視頻技術
- 當今大中型會議室中使用的視頻技術
- 視頻會議解決方案使用情況
- 購買房間視頻會議設備的因素
- 房間視頻會議設備缺少的功能
10. AI and Big Data Analytics Trends
10.人工智能和大數據分析趨勢
- Top Reasons for AI Investments
- Importance of AI to Enhance Enterprise Communications and Contact Center Capabilities
- Anticipated Benefits of Using AI to Enhance Business Communications and Contact Center Capabilities
- Risks of Using AI
- Top Purchase Factors in Selecting Big Data Analytics Solutions
- Features Lacking in Big Data Analytics Solutions
- 人工智能投資的首要原因
- 人工智能對增強企業通信和聯繫中心能力的重要性
- 使用人工智能增強企業通信和聯繫中心功能的預期優勢
- 使用人工智能的風險
- 選擇大數據分析解決方案時最重要的購買因素
- 大數據分析解決方案中缺少的功能
11. Mobile Worker Applications and Devices
11.移動員工應用程序和設備
- Number of Mobile Apps Provided to Employees
- Plans to Introduce Additional Mobile Apps
- Worker Categories Equipped with Mobile Apps
- Tactics to Encourage Mobile App Usage
- Unauthorized Mobile App Usage
- Top Reasons for Providing Mobile Apps to Employees
- Top Reasons for Not Providing Apps to Employees
- Importance of Mobile App Use
- Company Support for BYOD
- Support for Personally Owned Mobile Devices
- Support for Mobile Operating Systems
- Expectations for BYOD Implementation
- Usage of Mobile Devices
- Preferred Strategic Partner for Mobile Apps
- Top Potential Benefit of 5G Connectivity
- Awareness of 5G Network Slicing Capabilities
- Mobile App Deployment Preferences
- Mobile App Partner Selection Criteria
- Value of Integrated Web Portals to Track Mobile Resources
- 提供給員工的移動應用數量
- 計劃推出更多移動應用程序
- 配備移動應用的員工類別
- 鼓勵使用移動應用的策略
- 未經授權的移動應用使用
- 向員工提供移動應用的首要原因
- 不向員工提供應用程序的主要原因
- 移動應用程序使用的重要性
- 公司對自帶設備的支持
- 支持個人擁有的移動設備
- 對移動操作系統的支持
- 對自帶設備實施的期望
- 移動設備的使用
- 移動應用首選戰略合作伙伴
- 5G連接的最大潛在優勢
- 瞭解5G網絡分片功能
- 移動應用部署首選項
- 移動應用合作伙伴選擇標準
- 集成門户在跟蹤移動資源方面的價值
12. Communications and Collaboration - Investment Factors
12.溝通和協作-投資因素
- Communications and Collaboration Investment Factors
- COVID-19's Impact on Revenue of 2020
- Estimated Change in IT/Telecom Budgets in 2021
- Percent of Revenue Allocated to IT/Telecom Budgets
- 通信和協作投資因素
- 新冠肺炎對2020年收入的影響
- 2021年IT/電信預算的估計變化
- 分配給IT/電信預算的收入百分比
13. Conclusion
13.結論
For more information about this report visit https://www.researchandmarkets.com/r/74xg63
有關本報告的更多信息,請訪問https://www.researchandmarkets.com/r/74xg63。
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