TM and the Government of Malaysia have signed an agreement to develop and operate the nation's new emergency response system, the Next Generation Emergency Services 999 (NG999) which will replace the existing MERS999.

The telco saod the NG999 will be an integrated strategic digital system that will enhance the sharing of resources and data between emergency responders and relevant central agencies. It will integrate web-based digital maps, caller IDs, geolocation services and mobile smart apps into emergency incident handling, helping to improve emergency response time nationwide.

Amar Huzaimi Md Deris, TM's Group CEO said, Malaysia's emergency responses have transformed significantly driven by the growing use of mobile and smart devices. The implementation of Malaysia's world class NG999 system follows the latest international best practices such as the European Emergency Number Association's NG112 and the National Emergency Number Association's NG911 in North America.

NG999 will also leverage advanced technologies including data analytics and AI to deliver swifter and more effective emergency responses. This ensures that in critical moments, emergency responders can make every second count. Tapping into the experiences of various Government and law enforcement agencies, emergency dispatchers and TM, the enhancement to the nation's emergency call services is not just a technology upgrade but a reaffirmation of TM's commitment to serve the nation.

Aligning with the country's increasing mobile usage, TM will introduce a new mobile app for NG999 that enables updates through text, photos and videos for registered users. This will enhance communications between callers and emergency responders, helping the latter in their tactical deployment.