STAMFORD, Conn. — Spectrum Enterprise, a part of Charter Communications, Inc., today announced the completion of a fiber network expansion and technology upgrade at the Wilderness Resort in Wisconsin Dells, Wisconsin. The initiative will improve the resort's guest experience by providing high-speed managed WiFi access throughout its 600-acre property along with enhanced TV options for the resort's 1,174 lodging options that include hotel rooms, condos and cabins.

"We're focused on meeting and exceeding expectations, and today's guests expect to connect to their personal devices from any of our resort locations—whether in the guestroom, at one of the restaurants or while enjoying the waterparks," said Joe Eck, Chief Operating Officer at Wilderness Resort. "Providing visitors with five-star WiFi service is key for us and handing over the management of that service to Spectrum Enterprise has freed up our internal teams to focus on elevating other customer service experiences."

Wilderness Resort has experienced continual growth and now encompasses four indoor and four outdoor waterparks, five restaurants, an award-winning golf course and numerous nature paths. Because of the scale of the property and terrain, guests sometimes had trouble accessing WiFi in certain areas. To improve overall connectivity, Spectrum Enterprise installed 1,400 WiFi access points and increased the resort's internet bandwidth with download speeds up to 10 Gbps (gigabits per second), enabling Wilderness Resort's guests and staff, which can be as many as 10,000 people, to access fast, reliable WiFi wherever and whenever needed. Spectrum Enterprise also manages each WiFi access point with 24/7/365 customer support as part of a managed WiFi solution so resort employees can focus on other business priorities.

"Seamless WiFi and diverse TV entertainment are not just amenities—they are essential to the guest experience and driving repeat customers," said Rajat Mukherji, Vice President, Vertical Markets for Spectrum Enterprise. "We've partnered with Wilderness Resort to implement new solutions that not only address the current needs of their visitors but can flex and scale to support future business growth."

In addition to benefiting from enhanced connectivity throughout the resort property with Spectrum Enterprise Fiber Internet Access and Managed WiFi solutions, guests this year will enjoy more in-room entertainment options. All hotel guest rooms, condos and cabins are now using Spectrum Enterprise Fiber Connect Plus TV, which provides high-definition TV viewing with more than 120 channels. With no equipment to purchase, the video experience is delivered through a private and dedicated fiber connection, which reduces maintenance costs for the resort.

More information can be found at Spectrum Enterprise Case Studies: Wilderness Resort.

Photo Credit: Wilderness Resort

About Wilderness Resort

Wilderness Resort consists of over 600 wooded acres in Wisconsin Dells and is home to Wilderness Hotel & Golf Resort, which features 446 guest rooms, 40 Vacation Villas, 76 Frontier Condominiums, 36 cabins and 8 treehouse cabins. It is also home to Wilderness on the Lake, which features 108 luxurious two- and three-bedroom condominium units overlooking Lake Delton; and Glacier Canyon Lodge, which features 460 upscale condominium units.

Combined, these three properties offer four indoor and four outdoor waterparks that total nearly 500,000 square feet — that's over 12 football fields of extreme water fun! The resort is also home to Glacier Canyon Conference Center; Sundara Spa; Wild Rock Golf Club; The Woods 9-Hole Golf Course; three massive prize arcades; Timberland Playhouse; three Clip 'N Climb Challenge Walls; The Wild Abyss indoor 3-D black light mini golf; Lost Cabin Laser Tag; indoor and outdoor go-karts and kiddy-karts; Wilderness Canyon Zip Line Tour; Northern Lights Sky Ropes Course; three Room Escapes by DOA; Take Flight Ariel Adventure; and outdoor Jurassic mini golf. Dining options include Field's at the Wilderness; Sarento's; Survivors; Swimm'n Chick'n and several other quick service options.

About Spectrum Enterprise

Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving many of America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. The Spectrum Enterprise team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. For more information, visit enterprise.spectrum.com.

Media Contact

Cynthia Nutwell

Cynthia.Nutwell@charter.com