SoundHound's Amelia AI Agents answer customer questions on medical expense reimbursements, reducing the volume handled by employees and supporting 100K+ calls in 2024
SoundHound AI, Inc. (NASDAQ:SOUN), a global leader in voice artificial intelligence, and Apivia Courtage, part of AEMA Group, one of the world's largest mutual and cooperative insurers, today announced that their partnership to deploy conversational AI agents has reached a milestone. In just under a year, SoundHound's Amelia AI Agents have supported Apivia Courtage in handling over 100,000 customer calls and reducing the number of inbound queries handled directly by the French wholesale broker's customer relations team by nearly 20%.