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Help Center Account Account Opening What is the processing time to open an account?

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What is the processing time to open an account?

Once all the information provided is verified, your account will be approved within 1-3 business days.

If additional documents are required, instructions will be sent via email and app notification to complete the verification.

Updates on your progress will be sent via email and app notification.

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support@my.moomoo.com

Working Days: 24 Hours

Weekends & Public Holidays: 9:30-21:30 MYT

Office Address: Level 9, 75A, Jalan Raja Chulan, Bukit Bintang, 50200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur For visiting the office, phone appointments in advance are needed.

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The moomoo app is an online trading platform offered by Moomoo Technologies Inc. Securities, brokerage products and related services available through the moomoo app are offered by including but not limited to the following brokerage firms: Moomoo Financial Inc. regulated by the U.S. Securities and Exchange Commission (SEC), Moomoo Financial Singapore Pte. Ltd. regulated by the Monetary Authority of Singapore (MAS), Futu Securities International (Hong Kong) Limited regulated by the Securities and Futures Commission of Hong Kong (SFC)，Moomoo Financial Canada Inc. regulated by the Canadian Investment Regulatory Organization (CIRO) Moomoo Securities Australia Ltd regulated by the Australian Securities and Investments Commission (ASIC), and Moomoo Securities Malaysia Sdn. Bhd. ("Moomoo MY") regulated by the Securities Commission Malaysia.

Moomoo Securities Malaysia Sdn. Bhd. (Formerly known as Futu Malaysia Sdn. Bhd.) ("Moomoo MY") is a Capital Market Services Licence (Licence No. eCMSL/A0397/2024) holder. For further information about Moomoo Securities Malaysia Sdn. Bhd., please check Moomoo Securities Malaysia Sdn. Bhd. on the public SC register。

Margin trading involves interest charges and heightened risks, including the potential to lose more than invested funds or the need to deposit additional collateral. Before trading on margin, customers are advised to determine whether this type of trading is appropriate for them in light of their respective investment objective, experience, risk tolerance and financial situation.

Moomoo Securities Malaysia Sdn. Bhd. does not solicit investors or market services in jurisdictions such as China and other countries. If you choose to access this website from any location then you are doing so at your own risk. It is your sole responsibility to ascertain the terms of use and comply with any local law or regulation to which you are subjected to.

The information, products, and services on this website are only intended for distribution in jurisdictions where and when they may be lawfully offered by Moomoo Securities Malaysia Sdn. Bhd.

All types of investments are risky and investors may suffer losses. Past performance of investment products does not guarantee future results. Electronic trading also poses risks to investors. The responsiveness of the trading system may vary due to market conditions, system performance, and other factors. Account access and trade execution may be affected by factors such as market volatility.

No content on the website shall be considered as a recommendation or solicitation for the purchase or sale of securities, futures, or other financial products. All information and data on the website are for reference only and no historical data shall be considered as the basis for predicting future trends.

Information contained on this website is general in nature and has been prepared without any consideration of customers’ investment objectives, financial situations or needs. Customers should consider the appropriateness of the information having regard to their personal circumstances before making any investment decisions.

Investment products are not insured by the Perbadanan Insurans Deposit Malaysia (PIDM) or guaranteed by a bank, and may decline in value.

Advertisements that lead to this website have not been reviewed by the Securities Commission Malaysia (SC).