Medium-term management plan of Keiyo Gas <9539>.
3. Medium-term management plan 2022-2024.
In order to become an "existence that exceeds customer expectations" as a long-term goal, the "2022-2024 medium-term management plan" aims to transform the company into a presence that delivers "new value" to even more customers.
Therefore, the key strategic focus of the "2022-2024 medium-term management plan" is to contribute to a low-carbon/decarbonized society. The company aims to reduce CO2 emissions from its business activities by 50% (including credit utilization) in 2024 compared to 2020 levels, through activities such as carbon-neutralization of gas and electricity at its business sites, reduction of CO2 emissions from company cars, and encouraging fuel conversion from oil and coal to natural gas, as well as proposing various measures to support CO2 emissions reduction for customers and regions, including CO2 reduction renovations for existing buildings and cogeneration systems that achieve resilience based on abundant experience and knowledge. The company also aims to develop renewable energy sources through power generation development and PPA models both domestically and internationally, and to develop 55 cumulative renewable energy sources by 2024 (75 cumulative sources by 2030). Finally, the company aims to promote the supply of carbon-neutral gas, such as carbon-neutral LNG, bio and metanation-derived gas, and to achieve an adoption rate of 1% in sales by 2024 (5% by 2030).
Power Purchase Agreement (PPA): A system in which PPA operators who own and manage solar power generation facilities install solar power generation systems on provided spaces such as roofs, etc. and provide paid power supply to the facility's users.
As a comprehensive lifestyle industry provider, the company aims to expand its retail electricity business by providing more new value to even more customers as their "life support" by creating more attractive rate plans and additional services, as well as through expanding businesses such as house cleaning and renovations, and by developing new services and alliances with other companies, to expand its service area and improve the wellbeing of its customers who live comfortably and securely. In addition, the company aims to enhance solution proposals to solve issues related to energy conservation and business through various communication channels. The company also aims to expand its customer outreach to comprehensive living services, such as electrical and daily living services through the repair services offered for its gas business appliances, and to provide new value by utilizing its web membership site "With Keiyo Gas", aiming to acquire 1.36 million customer accounts by 2024 (1.5 million accounts by 2030).
In order to strengthen safety and security initiatives, the company aims to enhance the robustness of the infrastructure to ensure stable supply of urban gas, and to promote education and training of personnel involved in security and construction, and to strengthen resiliency against increasingly extreme and frequent natural disasters. Specifically, the company aims to achieve zero major accidents in 2024 (and no major accidents in 2030 as well) through education and training for safety and measures such as the introduction of VR (virtual reality) at the Emergency Safety Training Center, improving the quality and safety of gas pipeline construction and maintenance, developing new non-excavation construction methods, and actively introducing new technologies that contribute to environmental impact reduction and cost reduction. The company also aims to promote the introduction of Smart Meter Systems that can remotely turn on/off valves and meter reading, and to expand investments in resiliency, such as strengthening pipeline networks, advanced command center functions, and flood countermeasures during the "2022-2024 medium-term management plan" period, planning a total of 10 billion yen (300 billion yen during the "Long-term Business Vision 2030" period).
To strengthen the management foundation, the company will collaborate with regions and participate in regional events, conduct regional exchanges utilizing "KeiyoGAS Community Terrace※," promote CX・DX, reformation of work style, and optimization of business structure. To promote CX・DX, the company aims to increase its fanbase and expand the number of registered members by improving customer convenience through diversification of contact methods by fusing telephone and web reception, strengthening reception structures in the event of disasters by multi-siteing and promoting telecommuting of operators at call centers, timely collection of customer needs, and enhancing proposal based on customer needs. Additionally, the company is dedicated to improving employee work-life balance and creating a comfortable work environment through active use of mobile devices, support for employees caregiving at the same time, promotion of telecommuting, and introduction of a free address system, and aims for personal and organizational growth through the utilization of professional personnel and women by respecting diversity. The company also aims to optimize the business structure and strengthen existing businesses by building an organizational structure based on the business environment and streamlining operations and enhancing group cooperation within the company group.
"KeiyoGAS Community Terrace※" is a community space that aims to enrich the lives and activities of local residents. With the concept of "illuminating children, adults, and the town," we aim to create a place where various people can gather and exchange ideas.
(Author: FISCO guest analyst Nobumitsu Miyata)