TOPPAN and JAL have launched a pilot experiment using VoiceBiz UCDisplay to enable conversation content to be visually displayed – the first time this has been used by a domestic airline in Japan.

（共同リリース）

2024年7月2日
TOPPAN株式会社
日本航空株式会社

TOPPANホールディングスのグループ会社であるTOPPAN株式会社（本社：東京都文京区、代表取締役社長：齊藤昌典、以下 TOPPAN）と日本航空株式会社（本社：東京都品川区、代表取締役社長：鳥取三津子、以下 JAL）は、空港カウンターにおいて会話サポートが必要なお客さまとのコミュニケーション向上を目的に、TOPPANが提供する翻訳対応透明ディスプレイ「VoiceBiz UCDisplay」を活用した実証実験を2024年7月2日より順次、東京国際（羽田）空港と大阪国際（伊丹）空港のJALスペシャルアシスタンスカウンターにて実施します。翻訳対応透明ディスプレイ「VoiceBiz UCDisplay」を活用した取り組みは国内の航空会社で初めての取り組みとなります。
本実証では、耳や言葉の不自由なお客さまや、訪日、在留外国人のお客さまとの多言語コミュニケーションなどに対して、キーボード入力にも対応した字幕表示・翻訳表示が可能な「VoiceBiz UCDisplay」を活用することで、空港カウンターにおける正確・迅速な情報伝達を可能とし、ストレスフリーな手続きの実現を目指します。
今回の実証において、TOPPANはディスプレイのカラー化やフレームの構造をアップデートして新たに開発した「VoiceBiz UCDisplay」を提供し、空港カウンターにおける活用の有用性をJALと共同で検証します。JALグループは本実証を通じて、誰もが旅を通じて、より豊かな人生を楽しめる社会の実現を目指します。

「VoiceBiz^ⓇUCDisplay^Ⓡ 」イメージ（左：空港カウンター設置イメージ、右：ディスプレイカラー化のイメージ）

■ 本実証の概要
JALスペシャルアシスタンスカウンターでのお客さま対応における、翻訳対応透明ディスプレイの有効性・ユーザビリティの検証を目的として、以下のとおり実証実験を行います。

■ 今回実証で活用する新型「VoiceBiz UCDisplay」について
TOPPANは翻訳対応透明ディスプレイ「VoiceBizUCDisplay」を2023年10月に開発。音声入力やキーボード入力された言葉を相手の言語に翻訳し透明ディスプレイへ表示することで、対面での円滑な多言語コミュニケーションや聴覚や発話に障がいのある方などへの対応を支援してきました。これまで鉄道や観光窓口、商業施設、自治体、宿泊施設、テーマパークなど全国約50ヶ所（2024年7月現在）で活用されています。この度、これまでの実証や導入先の声をふまえて、主に2つの機能をアップデートしています。

・新型透明ディスプレイを採用しカラー表示が可能に
「カラー化」「解像度の向上」「輝度の向上」が実現されたディスプレイにより、文字が鮮明に表示され視認性が向上しました。また、透明ディスプレイ上に写真や映像コンテンツもカラー表示で映し出せるようになり、より分かりやすい会話のサポートが可能です。
・筐体を改良し移動対応型トレーや書類受け渡しスペースによる利便性を向上
時間帯ごとに移動が必要な窓口業務やイベント活用などのニーズに応え、「VoiceBiz UCDisplay」の周辺機材と透明ディスプレイを一体化させたオリジナルの移動対応型トレーを開発しました。これにより容易に様々な場所に移動させ設置することが可能となります。窓口業務で必要となる書類の受け渡しスペースも十分に確保する改良も加えました。

※「VoiceBizUCDisplay」の音声翻訳では、以下の13言語に対応しており、日本語のみならず外国語においても口頭
での会話に不安をお持ちのお客さまとのコミュニケーション向上が期待されます。
対応言語：日本語⇔日本語、英語、中国語(簡体字)、中国語（繁体字）、韓国語、インドネシア語、タイ語、ベトナム語、
ポルトガル語（ブラジル）、ミャンマー語、スペイン語、フランス語、フィリピン語

「VoiceBizUCDisplay」サイトURL :
https://solution.toppan.co.jp/newnormal/service/voicebiz_ucdisplay.html

＊本ニュースリリースに記載された商品・サービス名は各社の商標または登録商標です。
＊本ニュースリリースに記載された内容は発表日現在のものです。その後予告なしに変更されることがあります。

以上

The weather is good today Today's weather is good.

July 2, 2024
TOPPAN Co., Ltd.
Japan Airlines Co., Ltd.

TOPPAN Co., Ltd., a subsidiary of TOPPAN Holdings Group, and Japan Airlines Co., Ltd. will conduct a demonstration experiment using VoiceBiz UCDisplay, a transparent display for translation provided by TOPPAN, starting from July 2, 2024, at the JAL special assistance counter at Tokyo International (Haneda) Airport and Osaka International (Itami) Airport to improve communication with customers who need conversation support. This initiative using the translation-compatible transparent display VoiceBiz UCDisplay is the first of its kind for a domestic airline.VoiceBiz UCDisplayFrom July 2, 2024, we will conduct a demonstration experiment utilizing Voicebiz's transparent display at the JAL special assistance counters at Tokyo International (Haneda) Airport and Osaka International (Itami) Airport. This initiative using a translation-enabled transparent display will be the first of its kind among domestic airlines. By utilizing Voicebiz, we aim to make accurate and speedy communication possible at airport counters and to achieve stress-free procedures. We will also provide our airline support service and jointly verify the usefulness of using it at airport counters with JAL. Through this demonstration, the JAL group aims to create a society where everyone can enjoy a richer life through travel.Ⓡ Display image (left: airport counter installation image, right: display colorization image)VoiceBiz UCDisplayThis initiative using Voicebiz's transparent display will be the first of its kind among domestic airlines.
In this demonstration experiment, caption display and translation display with keyboard input support are possible using VoiceBiz UCDisplay, which made accurate and rapid information transmission at airport counters possible and aimed to achieve stress-free procedures, especially for customers who have hearing or language difficulties and for foreign visitors and residents in Japan that have communication difficulties with the Japanese language. This initiative using the translation-compatible transparent display VoiceBiz UCDisplay is the first of its kind for a domestic airline.VoiceBiz UCDisplayBy utilizing Voicebiz, we aim to make accurate and speedy communication possible at airport counters and to achieve stress-free procedures.
In this demonstration, TOPPAN will provide the newly developed VoiceBiz UCDisplay with colored display and frame structure updates to prove the usefulness of utilizing this system at airport counters, together with JAL. JAL Group aims to achieve a society where everyone can enjoy a richer life through travel.VoiceBiz UCDisplayWe will provide our airline support service and jointly verify the usefulness of using it at airport counters with JAL. Through this demonstration, the JAL group aims to create a society where everyone can enjoy a richer life through travel.

VoiceBiz Ⓡ UCDisplay Image (Left: Airport counter installation image, right: colored display image)^ⓇUCDisplay^{® Please use your Futubull account to access the feature.}Display image (left: airport counter installation image, right: display colorization image)

Overview of this demonstration
We will conduct a demonstration experiment for the effectiveness and usability of the translation-enabled transparent display in customer support at the JAL special assistance counters, aiming to enhance stress-free multilingual communication. Table.jpg

About the new type of Voicebiz used in this demonstrationVoiceBiz UCDisplayRegarding "VoiceBiz."
TOPPAN developed the translation-enabled transparent display, Voicebiz, in October 2023. It has been supporting smooth multilingual communication in face-to-face communication by translating words entered through voice or keyboard input into the other person's language and displaying it on a transparent display, and responding to those with hearing or speech impairments. As of July 2024, it has been used in approximately 50 locations across Japan, such as railroads, tourist counters, commercial facilities, local governments, lodging facilities, and theme parks. Based on past demonstrations and feedback from implementation sites, TOPPAN has updated mainly two functions.UCDisplay- A new transparent display has been adopted, allowing for color displays. - By realizing "colorization," "resolution improvement," and "brightness improvement" with a display, the characters are clearly displayed, and visibility has been improved. In addition, photographs and video content can be displayed in color on the transparent display, making it possible to support more understandable conversations. We have also improved the case to increase convenience by developing original mobile trays that integrate the Voicebiz's peripherals and transparent displays, responding to demand for window operations that require movement by time zone or event utilization. The improvement also includes securing a space for handing over documents required for counter operations.

- The case has been improved to increase convenience by developing original mobile trays that integrate the Voicebiz's peripherals and transparent displays, responding to demand for window operations that require movement by time zone or event utilization. The improvement also includes securing a space for handing over documents required for counter operations.
In addition to colorization, an improvement in resolution and brightness has been realized with the new transparent display. This allows for clear display of characters and improved visibility. Furthermore, photographs and video content can also be displayed in color on the transparent display, making it possible to support more understandable conversations.
Through this development, TOPPAN aims to provide support to customers with hearing or speech impairments, or have anxiety speaking with customers in foreign languages, thereby enhancing communication.
The original mobile tray carrying the Voicebiz's peripherals and transparent display has been developed to respond to the needs of window operations that require movement by time zone or event utilization. This allows for easy movement and installation in various locations. In addition to improving the case, we have also secured a space for handing over documents required for counter operations.VoiceBiz UCDisplayWe will conduct a demonstration experiment for the effectiveness and usability of the translation-enabled transparent display in customer support at the JAL special assistance counters, aiming to enhance stress-free multilingual communication.

※ Regarding "VoiceBiz."UCDisplayThe Voicebiz's speech translation supports 13 languages, improving communication with customers who have anxiety about speaking Japanese or other foreign languages.

Supported languages: Japanese ⇔ Japanese, English, Simplified Chinese, Traditional Chinese, Korean, Indonesian, Thai, Vietnamese,
Portuguese (Brazil), Burmese, Spanish, French, Filipino

VoiceBiz Ⓡ UCDisplay Image (Left: Airport counter installation image, right: colored display image)UCDisplaySite URL: https://solution.toppan.co.jp/newnormal/service/voicebiz_ucdisplay.html
https://solution.toppan.co.jp/newnormal/service/voicebiz_ucdisplay.html

* The product and service names mentioned in this press release are trademarks or registered trademarks of their respective companies.
* The contents of this news release are as of the date of announcement. They are subject to change without prior notice.

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【国内航空会社初】TOPPANとJAL、会話の内容が目で見て分かる「VoiceBiz UCDisplay」を活用した実証実験を開始

TOPPAN and JAL have launched a pilot experiment using VoiceBiz UCDisplay to enable conversation content to be visually displayed – the first time this has been used by a domestic airline in Japan.

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