MetLife 2023 Sustainability Report: Innovating for Our Customers
MetLife 2023 Sustainability Report: Innovating for Our Customers
NORTHAMPTON, MA / ACCESSWIRE / July 15, 2024 / MetLife, Inc.
马萨诸塞州诺思安普顿/ ACCESSWIRE/ 2024年7月15日/ 大都会人寿保险公司。
MetLife Sustainability Report
大都会人寿可持续性报告
Our Approach
我们的理念
As stakeholder expectations rise, MetLife made the concept of care a core tenet of differentiation. Our products, services and support help employers to successfully demonstrate care for their workforce, thus improving overall business outcomes. As the needs of individuals and workforces evolve, we continue to develop new products and services to deliver for them, often when they need us most.
随着利益相关者的期望上升,大都会人寿将关爱概念作为差异化的核心原则。我们的产品、服务和支持帮助雇主成功地为其员工展示关爱,从而改善整体业务成果。随着个人和劳动力需求的发展,我们继续开发新产品和服务,为他们提供帮助,通常是当他们最需要我们的时候。大都会人寿的各种解决方案优先考虑关爱和满意度。我们继续通过可持续性视角进行创新,包括多样性、平等和包容(DEI)。可负担性、简单、灵活和互惠互利结合在一起,为我们的客户的身体、心理和财务健康提供支持。
MetLife's diverse solutions prioritize care and satisfaction. We continue to innovate through the lens of sustainability, including diversity, equity and inclusion (DEI). Affordability, simplicity, flexibility and access combine to support our customers' physical, mental and financial well-being.
通过新的应用和数字服务,在全球范围内提高了金融包容性和客户体验,大都会人寿持续实现创新。
Highlights
亮点
Enhanced benefits offerings in institutional customers and increased utilization by their U.S. employees through several new collaborations and initiatives.
Helped over 1M digital users in Asia access expert medical support via our app, MetLife 360Health.
Expanded 360 Future in China and Korea to help customers prepare for retirement.
Launched MetLife Xcelerator in Latin America (LatAm) to enable our partners to offer their customers access to a simple, fully digital insurance experience.
Improved financial inclusion and customer experience globally through new apps and digital services.
通过与多个新合作伙伴和新项目的合作,增强了机构客户的福利待遇并提高了美国员工的利用率。
通过我们的应用程序MetLife 360Health,帮助亚洲超过100万名数字用户获得专业医疗支持。
扩大了未来360在中国和韩国的覆盖范围,帮助客户为养老做好准备。
在拉丁美洲(拉美)推出了MetLife Xcelerator,让我们的合作伙伴能够为其客户提供简单、完全数字化的保险体验。
通过新的应用和数字服务,在全球范围内提高了金融包容性和客户体验,大都会人寿持续实现创新。
MetLife Products and Services
大都会人寿产品和服务
MetLife offers a diverse range of products and services to align with institutional and individual customer needs.
大都会人寿提供多种多样的产品和服务,以满足机构和个人客户的需求。
Team Springs into Action to Deliver Customer Care
团队积极行动,提供客户关怀
Working on MetLife's Global Customer Service and Operations team can mean fielding routine customer calls, answering questions, replying to claim inquiries and showing empathy as a customer talks about the loss of a loved one. It can also mean being on the line when a customer calls in extreme emotional distress. In such situations, our teams are trained to lead with empathy and great care, while following protocol.
在大都会人寿的全球客户服务和业务团队工作可能意味着处理日常客户电话、回答问题、回复索赔询问并在客户谈论失去亲人时表现同情心。在顾客情绪极度低落时,可能意味着与客户通话。在这种情况下,我们的团队受过培训,会先以同情和极大的关心为先,然后再遵循协议。
In Australia, the team's Crisis Call Pathway Tool supports frontline staff in responding early and proactively to signs of distress. One of our case managers, along with strategy and recovery specialists, activated the tool after they noted a change in a customer's behavior and her comments that she was having trouble finding access to a psychologist and a psychiatrist to support her. The tool helped the team identify that the customer was at risk and prompted them to put a support plan in place. Through two crisis management calls and a welfare check, the MetLife colleagues provided the customer with details for a 24-hour suicide prevention helpline and worked with her to download the 360Health app to make sure she could find a service provider.
在澳大利亚,该团队的危机呼叫路径工具支持一线员员工早期、积极地响应烦恼的迹象。在这个案例中,其中一名案件经理与策略和恢复专家一起,在注意到客户的行为变化和她表示她难以找到精神病医生和心理医生的情况下,启用了该工具。该工具帮助团队确定客户有风险,并提示他们制定支持计划。在两次危机管理电话和一次福祉检查后,大都会同事为客户提供了24小时防止自杀的热线电话,并与她一起下载360Health应用,以确保她能找到服务提供者。
Following our team's intervention, the customer later noted that she was feeling better and was grateful for the care and support of the MetLife Australia team.
在团队介入后,客户后来指出,她感觉好多了,并为大都会澳大利亚团队的关怀和支持表示感激。
MetLife Pet Insurance Supports Pup's Long‐Term Shelter Stay
MetLife宠物保险支持小狗长期庇护
Ginny, a five-year-old pit bull mix was at the Lexington Humane Society's (LHS) shelter in Lexington, Kentucky, for 1,000 days, as LHS struggled to find someone to adopt her. She was harder to place than other shelter dogs, requiring a family without children or other animals. But fortunately, Ginny was finally adopted.
吉尼是一只五岁的比利时牛犬混血,呆在肯塔基州列克星敦市的列克星敦人道协会庇护所长达1000天,因为该协会很难找到有人愿意领养她。她比其他收容所的狗更难安置,需要一个没有儿童或其他动物的家庭。但幸运的是,吉尼最终还是被领养了。
Ginny's long stay at the shelter was made possible by MetLife Pet Insurance's collaboration with shelters, through which we provide support, including sponsoring walks, adoption events and long-stay residents. LHS was one of the first shelters we teamed up with, and we've been working together for 11 years. Ginny's successful adoption is one of many happy stories from our shelter partners.
MetLife宠物保险与收容所合作,为收容所提供支持,包括赞助健行、领养活动和长期寄宿者。列克星敦人道协会是我们合作的第一个收容所之一,我们一直在一起工作已经有11年了。吉尼的成功领养是我们和收容所伙伴中众多令人愉悦的故事之一。
Download the full MetLife 2023 Sustainability Report
下载完整版大都会人寿2023年可持续性报告
MetLife colleagues participate in a team meeting in Pennsylvania.
大都会人寿的同事在宾夕法尼亚参加团队会议。
View additional multimedia and more ESG storytelling from MetLife, Inc. on 3blmedia.com.
在3blmedia.com上查看大都会人寿公司的更多多媒体和ESG故事。
Contact Info:
Spokesperson: MetLife, Inc.
联系信息:
发言人:大都会人寿公司
SOURCE: MetLife, Inc.
来源:大都会人寿公司