Playvox Joins the AWS Partner Network to Bring Workforce Engagement Management Solutions to the Global Network
Playvox Joins the AWS Partner Network to Bring Workforce Engagement Management Solutions to the Global Network
New partnership brings full suite of WEM solutions to trusted network
新合作伙伴將全套WEm解決方案帶到可信任的網絡
SUNNYVALE, Calif., July 16, 2024 /PRNewswire/ -- Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, today announced that it has joined the globally recognized and trusted Amazon Web Services (AWS) Partner Network (APN). AWS partner programs are world-renowned for featuring vendor solutions that offer reliability, security, and operational excellence in cloud adoption and transformation. Through this partnership, Playvox will integrate its premium Playvox Workforce Management (WFM) and Quality Management (QM) solutions to AWS to deliver improved customer service, better agent experience, and optimized processes at the business level for organizations. This integration is part of Playvox's mission to broaden its continued investment in serverless infrastructure to address its growing customers and audience needs at scale.
加利福尼亞州聖尼維爾，2024年7月16日/ PRNewswire / - Playvox，領先的數字化第一接觸和支持中心的工作人員參與管理（WEM）解決方案全球公認和信任的亞馬遜網絡服務（APN）。 AWS合作伙伴計劃以提供在雲採用和轉型方面提供可靠性，安全性和運營卓越的供應商解決方案而聞名於世界。通過這項合作，Playvox將集成其高級Playvox Workforce Management (WFM)和頁面。Quality Management (QM) 解決方案到AWS，以爲組織提供改進客戶服務，更好的代理體驗和優化的流程的業務級別。此集成是Playvox旨在通過無服務器基礎架構進行持續投資，以滿足其不斷增長的客戶和觀衆需求的一部分。
"Playvox continues its quest to support its existing and future clients in delivering excellent customer service and performance through its software solutions," said Daniel Pagel, Chief Executive Officer, Playvox. "Collaborating with Amazon and joining its AWS elite partner program enables us to truly deliver on our promise and reach our goal of helping global organizations address their customer service issues and needs. With our complete WEM solution on AWS, we are helping them to optimize performance and reduce costs and friction, while increasing productivity and business outcomes."
“Playvox繼續努力通過其軟件解決方案支持現有和未來客戶提供卓越的客戶服務和表現，”Playvox首席執行官丹尼爾·佩吉爾說。 “與亞馬遜合作，加入其AWS精英合作伙伴計劃，使我們能夠真正兌現承諾，實現我們的目標，幫助全球組織解決其客戶服務問題和需求。通過我們在AWS上的完整的WEm解決方案，我們正在幫助他們優化性能，降低成本和摩擦，同時提高生產力和業務成果。”
Neo Financial, one of the fastest-growing fintechs in North America, is based in Calgary, Canada. It needed support with its data mapping to support forecasting. Since the initial implementation of the Playvox/AWS Solution, it has seen a dramatic improvement, jumping from 25 percent to 80-90 percent within the first week.
Neo Financial北美增長最快的金融科技公司之一，總部位於加拿大卡爾加里。它需要支持其數據映射以支持預測。自Playvox / AWS解決方案初始實施以來，它已經看到了顯着的進步，從一週內提高了25％至80-90％。
"Our business continues to grow and become more complex, which includes supporting multiple partners. Playvox has allowed us to centralize our Experience Team into one system, allowing for a more seamless transition between workstreams and partner brands," said Cody Dafoe, Director, Performance Enablement, Neo Financial. "Stronger forecasting and distribution data has increased our schedule effectiveness, leading to a 20-30% increase in overall service level, reduced average speed of answer by 2-3 minutes, and increased employee engagement with more structured scheduling."
“我們的業務持續增長並變得更加複雜，其中包括支持多個合作伙伴。 Playvox使我們能夠將我們的體驗團隊集中到一個系統中，從而實現更流暢的工作流之間和合作夥伴品牌之間的過渡，”Neo Financial的執行領先Cody Dafoe說。 “更強大的預測和分配數據提高了我們的調度效率，導致整體服務水平提高了20-30％，平均答案速度減少2-3分鐘，並增加了更有結構的調度形式與員工的積極互動。”
Playvox Workforce Management is also available for purchase on the AWS Marketplace. The AWS Marketplace is a curated digital catalog that makes it easy to find, test, buy, and deploy third-party software. More information can be found here.
Playvox Workforce Management在AWS Marketplace上也有售。 AWS Marketplace是一個精選的數字目錄，可輕鬆查找，測試，購買和部署第三方軟件。更多信息請參見這裏.
About The AWS Partner Network (APN)
Amazon Web Services (AWS) Partner Network (APN) is a global community that leverages AWS technologies, programs, expertise, and tools to build solutions and services for customers. It has more than 130,000 partners from over 200 countries, with 70 percent headquartered outside of the United States as of October 2023. Together, partners and AWS provide innovative solutions, solve technical challenges, win deals, and deliver greater customer value. More information can be found at
關於亞馬遜網絡服務（APN）
亞馬遜網絡服務（AWS）合作伙伴網絡（APN）是一個全球社區，利用AWS技術，計劃，專業知識和工具爲客戶建立解決方案和服務。截至2023年10月，它有來自200多個國家的超過130,000個合作伙伴，其中70％的總部位於美國以外。合作伙伴和AWS共同提供創新解決方案，解決技術挑戰，贏得交易並提供更大的客戶價值。更多信息請參見
About Playvox
Playvox's powerfully simple Workforce Engagement Management solutions transform customer care. We understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating solutions that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands and proudly serves expanding digital experience pioneers such as Noom, NuBank, Stitch Fix, and Twitter. Our agent-empowering suite of scheduling, performance, learning, quality feedback and gamification lives seamlessly in the modern support operations ecosystem with platforms like Salesforce, Amazon Connect, Slack, Kustomer, and Zendesk. Learn more:
關於Playvox
Playvox強大而簡單的工作人員參與管理解決方案可以轉化客戶支持。我們知道，卓越的員工參與會產生非凡的客戶體驗，並且我們喜歡爲客戶創建有助於釋放每個員工和每個互動的全部潛力的解決方案。 Playvox爲全球增長最快的品牌提供支持，自豪地爲擴展的數字體驗先驅提供支持，如Noom，NuBank，Stitch Fix和Twitter。我們的計劃安排，性能，學習，質量反饋和遊戲化的授權代理套件可以與Salesforce，Amazon Connect，Slack，Kustomer和Zendesk等平台無縫融合現代支持操作生態系統。了解更多：
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SOURCE Playvox
來源Playvox