On the 16th, Clear (2998) announced that it received the encouragement award of "Customer Support Award System for Fiscal Year 2024" in the efforts of customer support on the real estate fund online market "CREAL" operated by the company. In the "CREAL" real estate fund online market, both efficiency and quality assurance of inquiry correspondence have been issues. However, by centering on the "DX Business Division Customer Relations Group" that handles the company's CS business, and utilizing the company's strengths of DX knowledge and know-how (implementing measures such as dataization of inquiry contents, pinpoint measures, correction of answer sentences using AI Checker (proofreading tool) developed in-house, and picking up unsolved inquiries with questionnaires), they were able to achieve success in reducing the number of email inquiries, reducing the number of inquiries from the inquiry page, increasing the follow-up resolution rate for questionnaires, and achieving results for each measure, even with a large increase in the number of investors and achieving success in suppressing the total number of inquiries. These efforts were evaluated and resulted in winning the encouragement award.
In the real estate fund online market "CREAL" operated by the company, it has been a challenge to balance the efficiency of inquiry response and the assurance of quality. However, by centering on the "DX Business Division Customer Relations Group" that handles the company's CS business and utilizing the company's strengths of DX knowledge and know-how, they implemented measures such as dataization of inquiry contents, pinpoint measures, correction of answer sentences using AI Checker (proofreading tool) developed in-house, and picking up unsolved inquiries with questionnaires. Through these efforts, they have achieved success in reducing the number of email inquiries, reducing the number of inquiries from the inquiry page, increasing the follow-up resolution rate for questionnaires, and achieving results for each measure. Despite a large increase in the number of investors, they have also succeeded in suppressing the total number of inquiries. They have won the encouragement award for these achievements.