No or Limited Impact to CelcomDigi Services
No or Limited Impact to CelcomDigi Services
Customers who feel they have been impacted are encouraged to call our support hotline for help (Celcom: 019 601 1111, Digi: 016 2211 800). PETALING JAYA, 20 July 2024 – CelcomDigi Berhad ("CelcomDigi") reported no or limited impact to customers and its operations during the global IT outage caused by CrowdStrike yesterday.
2024年7月20日，CelcomDigi Berhad（“CelcomDigi”）报告称，在昨天由CrowdStrike引起的全球IT服务中断期间，客户和其业务没有或只有有限影响。
The company said network services were unaffected, and that its customers were able to use their data and voice services as normal. Some disruption was experienced on its support services, such as reload capabilities, for which service recovery teams were immediately deployed to setup workarounds, offering customers alternatives to continue reloading during this period.
该公司表示，其网络服务未受影响，其客户能够正常使用数据和语音服务。其中，其支持服务（如重新装载功能）经历了一些干扰，为此，服务恢复团队立即部署工作绕过安排，向客户提供替代方案，在此期间继续重新装载。
The company will continue monitoring its network and support services to ensure customers continue to enjoy CelcomDigi services seamlessly.
该公司将继续监控其网络和支持服务，以确保客户可以无缝地享受CelcomDigi服务。
Customers who feel they have been impacted are encouraged to call our support hotline for help (Celcom: 019 601 1111, Digi: 016 2211 800).
鼓励受影响的客户致电我们的支持热线寻求帮助（Celcom：019 601 1111，Digi：016 2211 800）。
To keep customers duly informed, the company posts service-related announcements on its website front page and on social media, with more information on support provided during these events on its Notices page. For more information, visit .
为了使客户得到及时通知，该公司在其网站首页和社交媒体上发布与服务相关的公告，在其通知页面上提供有关此类事件期间提供的支持的更多信息。请访问了解更多信息。