Press release
Important announcements
July 26, 2024.
Implementation of emergency measures for heavy rain starting from July 25th in the Reiwa 6th year.
We express our sincere sympathy to all those affected by the heavy rain from July 25, Reiwa 6.
Japan Post Group will implement emergency measures for those affected in the areas where the Disaster Relief Law is applicable due to the recent heavy rainfall as listed below.
In addition, we will handle the same for any areas where the Disaster Relief Act is applicable in the future.
Note
1 Target area
Akita Prefecture
Yokote City, Yuzawa City, Yurihonjo City, Daisen City, Nikaho City, Senboku City, Misato-machi, Yuzawa County, Ogachi-machi, Yuzawa County, Higashinaruse-mura
Yamagata Prefecture
Tsuruoka City, Sakata City, Shinjo City, Sagae City, Murayama City, Oguni Machi, Kaneyama-cho, Mogami-machi, Mamurogawa-machi, Oguni-mura, Sakegawa-mura, Tozawa-mura, Shonai-machi, Yuza-cho
2 Handling contents
(1) Savings relationship (refer to separate sheet 1)
Emergency handling of savings and other items for victims who have lost passbooks, certificates, etc.
(2) Insurance relationship (refer to separate sheet 2)
Emergency handling of insurance contracts and simple life insurance contracts of Japan Post Insurance, extension of payment deferral period of insurance premiums, payment of insurance money, etc.
3 Handling post offices and handling stores
(1) Savings
(2) Insurance
A Extension of the grace period for payment of insurance premiums
We will extend the maximum grace period, including the normal grace period, to six months.
B Emergency handling of insurance benefits
From Thursday, July 11, 2024 to Tuesday, August 13, 2024
[CUSTOMER INQUIRIES]
Post office * and each branch of Yucho Bank
* Including simple post offices (limited to savings handling offices).
(2) Insurance
A Extension of the grace period for payment of insurance premiums
We will extend the maximum grace period, including the normal grace period, to six months.
B Emergency handling of insurance benefits
From Thursday, July 11, 2024 to Tuesday, August 13, 2024
[CUSTOMER INQUIRIES]
Post offices * and each support branch of Japan Post Insurance
* Excluding simple post offices.
Note: Due to the impact of disasters, there may be post offices, Yucho Bank branches, Japan Post Insurance support branches, or ATMs that are not available for use. We apologize for any inconvenience caused to customers.
4 Handling period
(1) Savings
(2) Insurance
A Extension of the grace period for payment of insurance premiums
We will extend the maximum grace period, including the normal grace period, to six months.
B Emergency handling of insurance benefits
From Thursday, July 11, 2024 to Tuesday, August 13, 2024
[CUSTOMER INQUIRIES]
From Friday, July 26, 2024 to Monday, August 26, 2024
(2) Insurance
A Extension of the grace period for payment of insurance premiums
We will extend the maximum grace period, including the normal grace period, to six months.
B Emergency handling of insurance benefits
From Thursday, July 11, 2024 to Tuesday, August 13, 2024
[CUSTOMER INQUIRIES]
Extension of the grace period for payment of insurance premiums
We will extend the maximum grace period, including the normal grace period, to six months.
Emergency handling of insurance benefits
From Friday, July 26, 2024 to Monday, August 26, 2024
| [CUSTOMER INQUIRIES] |
|---|
Yucho Call Center 0120-108420 [Reception hours] Please check the inquiry page. *You can also use it for free from mobile phones, etc. *There are some cases where it cannot be used, such as with IP phones. |
Kanpo call center 0120-552-950 (toll-free) [Reception hours: weekdays 9:00 am to 9:00 pm, Saturdays, Sundays, and holidays 9:00 am to 5:00 pm] (Excludes January 1-3.) (Excluding January 1-3.) |
| Japan Post Co., Ltd. Customer Service Center 0120-23-28-86 (toll-free) 0570-046-666 (charges apply) from mobile phones. Reception hours: Weekdays 8:00-21:00 Saturday, Sunday, and holidays 9:00-21:00 |
| Japan Post Co., Ltd. Crisis Management Department, Disaster Response Office Tel: 03-3477-0115 (direct) Reception hours: Weekdays 9:00-18:00 |
- (Annex 1) Emergency handling of savings of disaster victims who have lost their passbooks, certificates, and seals, etc. (PDF/71KB) (PDF file)
- (Annex 2) Emergency handling of kanpo life insurance contracts and simple life insurance contracts, extension of grace period for payment of insurance premiums, and payment of insurance benefits (PDF/89KB) (PDF file)