这封由律师事务所Quinn Emanuel Urquhart & Sullivan联合管理合伙人Michael Carlinsky签署的信函称：“CrowdStrike的首席执行官亲自联系了达美航空首席执行官，希望提供现场协助，但没有得到任何回应。”CrowdStrike has responded to Delta's claim, and Delta's leadership failed to respond to aid proposals after a catastrophic system failure last month that led to thousands of flight cancellations and the federal government's investigation into the American airline.
The Zhitong Finance App learned that CrowdStrike (CRWD.US) has responded to the claim of Delta Air Lines (DAL.US). The leadership of Delta Air Lines failed to respond to aid proposals after a catastrophic system failure last month that led to thousands of flight cancellations and the federal government's investigation of the American airline.
The tech company's lawyers made the allegation in a letter last Sunday, based on CrowdStrike's statement last week that Delta Air Lines rejected its multiple attempts to help. CrowdStrike said its CEO George Kurtz tried to get in touch with the airline's CEO Ed Bastian.
The letter, signed by Michael Carlinsky, co-managing partner of law firm Quinn Emanuel Urquhart & Sullivan said, “CrowdStrike's CEO personally contacted the CEO of Delta to provide on-site assistance, but received no response.”
In another emailed statement, CrowdStrike said it hoped Delta would “agree to work together to find a solution.”
According to information, Ed Bastian previously revealed that Delta is facing losses of up to 0.5 billion US dollars due to global IT disruptions. This estimated loss not only covers a direct decline in revenue, but also includes tens of millions of dollars in compensation and hotel expenses that the company had to pay during the five-day service outage.
Due to IT failures, Delta cancelled up to 5,000 flights within 5 days, more than the number of cancellations in 2019. Since most of the affected computers had to be repaired manually, Bastian said the company had to manually reset 0.04 million servers.
Since Delta is recovering more slowly than other American airlines, it has even triggered an investigation by the US Department of Transportation.
Last week, Bastian told the media that the company would seek damages due to the interruption and “we have no choice.” In his July 31st conversation, he added that CrowdStrike has not offered any financial help so far and has only provided free advice.
Outside of normal US business hours, there was no immediate comment from Delta Air Lines.
