BeeWith (9216) provides contact center and BPO services utilizing digital technology such as their in-house developed cloud-type PBX (Private Branch Exchange) system, Omnia LINK.
Contact center and BPO services account for more than 80% of the group's sales, with over 80 supervisor education contents available. In addition, the company's in-house developed cloud PBX, Omnia LINK, is a source of competitive advantage within the group and is also utilized in their commissioned work. Clients are able to smoothly transition to a remote contact center and can reduce costs by approximately one-third by utilizing Omnia LINK rather than dealing with a foreign-made PBX or combining it with other solutions. Furthermore, the company also conducts external sales of Omnia LINK for call centers, making it the only company that can handle contact center operations, unique system development and external sales.
Sales in the fiscal year ending May 2024 were 38.253 billion yen, an increase of 8.8% compared to the previous year, and operating profit reached 2.543 billion yen, an increase of 14.3% compared to the previous year. Although the plan was not achieved, sales have reached record highs due to the increase in financial cases such as Japan Post. The number of operation seats reached 7,024 seats (an increase of 3.8% compared to the same month last year), and the number of remote operators reached 1,613 people (an increase of 13.3% compared to the same period last year). In addition, Omnia LINK's external sales revenue (including initial sales) exceeded the plan at 0.79 billion yen (an increase of 30.5%), and the number of Omnia LINK external sales licenses reached 3,248 licenses (an increase of 37.0%). Sales in the fiscal year ending May 2025 are expected to be 42.0 billion yen, an increase of 9.8% compared to the previous year, and operating profit is expected to be 320 million yen, an increase of 25.8% compared to the previous year.
The company has disclosed its medium-term management plan and aims for sales of 46 billion yen and operating profit of 4.1 billion yen in the fiscal year ending May 2026. Most of the contact center and BPO customers are repeat customers, and bottom-up growth can be expected by increasing new customers. In addition, the market size of cloud-type CRM (PBX) for contact centers continues to grow, with the proportion of on-premise-type users increasing to 54% and the proportion of those planning to replace it also increasing. Furthermore, the Omnia LINK external sales plan aims for an ARR (Annual Recurring Revenue) of 2.1 billion yen and 8,000 licenses in the fiscal year ending May 2026, with ARPU (Average Revenue per User) expected to improve gradually. In addition, the CC/BPO market is expanding due to the trend of outsourcing from their own operated centers and non-face-to-face customer service, along with a favorable market environment. As a shareholder return, they plan to increase their dividend payout ratio to 50% and their dividend yield has already exceeded 4%, so it is worth paying attention to their future trends along with their sturdy growth performance.