1. 搭乗方法の変更について
(joint release)
September 11, 2024
Japan Airlines Co., Ltd.
National University Corporation Tokyo Institute of Technology
Japan Airlines Co., Ltd. (Headquarters: Shinagawa-ku, Tokyo; President and CEO: Mitsuko Tottori; hereinafter “JAL”) and Tokyo Institute of Technology (Headquarters: Meguro-ku, Tokyo; President: Kazuya Masu; hereinafter “Tokyo Institute of Technology”) have conducted joint research on optimal boarding methods to reduce in-flight congestion with the aim of enabling passengers to board smoothly.
Recently, from joint research results with Professor Toshiyasu Osaragi of the School of Environment and Society at the Tokyo Institute of Technology, it became clear how to board wide-body aircraft with 2 in-flight passages is expected to reduce in-flight congestion compared to the current one, so the boarding method for wide-body aircraft on JAL domestic flights has changed from 9/11 (Wednesday) today (*1).
JAL will make passenger boarding smoother and work to maximize the customer experience, such as improving punctuality.
(*1) Operation may vary with some aircraft.
1. Changes to boarding methods
(1) Boarding Group Changes
Passengers with rear seats and front window seats as Group 3 after advance ticket gate/priority boarding (Group 1-2), Group 4
It was changed to a system where all passengers, including the front seat (blue part), can board, and on wide-body aircraft
Group 5 will be abolished. Please note that advance ticket gates and priority boarding remain the same as before.
(2) Change the passageway using the boarding bridge
Until now, for aircraft that use 2 boarding bridges to board, boarding has been adapted to the class of use
We used to guide you through the bridge aisle, but we will change the operation to guide each row at regular seats. This makes the L2 door
Congestion in the vicinity will be reduced, and you will be able to board smoothly.
2. About research methods and research results
The movement of passengers while on board is measured with a 360-degree camera installed on board, and a unique boarding simulator is performed from the obtained data
We've built a shon model. On this simulation model, multiple scenarios are changed by changing the boarding order, etc.
The optimal boarding method was determined by testing it over about 1,000 times.
By introducing the boarding method based on the current research results to wide-body aircraft, in-flight congestion has been reduced compared to current boarding methods
It is expected that the required time will be shortened.
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