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【新研修プログラム】ANAグループのストーリーテリング(講演)「カスタマーハラスメントに対応するための仕組みと体制づくり」~従業員と企業ブランドを守るために~

【New Training Program】ANA Group's Storytelling (Lecture) "Establishing Mechanisms and Systems to Address Customer Harassment" - To Protect Employees and Corporate Brand -

ANA HOLDINGS ·  Oct 1 11:00

Issue No. 24-02
October 2, 2024.
ANA Business Solutions Co., Ltd.

【New Training Program】ANA Group's Storytelling (Lecture)
Establishing Mechanisms and Systems to Address Customer Harassment
Protecting Employees and Corporate Brand

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ANA Business Solutions, which operates the education and training business in the ANA Group, has released a training program that provides hints on creating mechanisms and systems for employees to work with peace of mind for companies aiming to strengthen measures against customer harassment. The program features instructors from various organizations within the ANA Group who have dealt with customer harassment, sharing points to be mindful of in practice based on their experiences.

Implementation method
Public lectures (face-to-face)
Instructor dispatch (face-to-face)

<プログラム内容>
Lecture time: about 120 minutes

  • Proper understanding of customer harassment
  • Preparation for responding to customer harassment
  • Practical considerations for responding to customer harassment

Please check the website for application and details.

  • Inquiries regarding this press release:
    ANA Business Solutions Co., Ltd. Management Planning Department Public Relations
    E-MAIL: ml_notice_prmanager@abc.jp
  • Inquiries about training programs:
    ANA Business Solutions Co., Ltd. Training Business Division
    E-MAIL: ml_notice_salesplanning-kenshu@abc.jp

Please use this link if you would like to print it.

【New Training Program】ANA Group's Storytelling (Lecture) "Establishing Mechanisms and Systems to Address Customer Harassment" - To Protect Employees and Corporate Brand -big

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