Realizing the digitization of the process for requesting a copy of resident certificate from a corporation to a local government.

21 municipalities have introduced the trial version of the 'Corporate Billing Online Service'.

October 7, 2024.

Fujifilm System Service Corporation (Headquarters: Shinjuku-ku, Tokyo, President and CEO: Amane Inoue) announces that 21 municipalities*1 will introduce the trial version of the "Corporation Billing Online Service" from October 30. This service digitizes the process of requesting a copy of a resident certificate from a corporation such as a financial institution*2 that requires debt collection tasks and contract information confirmation from a local government (postal request) by mail, aiming to streamline the tasks related to postal requests from both corporations and local governments. We plan to commercialize this service in the fiscal year 2025 and aim to introduce it to approximately 80% (1,400 municipalities) of local governments in Japan in the future.

Previously, when corporations requested by mail, tasks such as outputting, enclosing, and mailing billing documents unique to each local government were required. Additionally, the burden of purchasing fixed-amount postal money orders*3, paying fees, and postage fees for sending documents to local governments occurred. On the local government side, tasks such as opening received envelopes, managing enclosed documents, preparing and cashing fixed-amount postal money orders for giving change, and handling cashing could occur, with some local governments having to deal with over 0.02 million postal requests per year. Therefore, reducing the workload for both corporations and local governments was an important issue.

This service illustrated in Figure 1 enables billing tasks to be done online, eliminating the need for corporations to create and output paper billing documents for requesting a copy of a resident certificate, as well as tasks such as enclosing, sealing, and mailing, and the need for postage costs when making a request. Local governments no longer need to open envelopes containing the billing documents or manage received documents. Furthermore, both corporations and local governments will reduce fees and management tasks related to fixed-amount postal money orders.

Corporations will no longer need to carry out billing tasks via mail or purchase fixed-amount postal money orders, and local governments will be able to confirm billing details on the system. Figure 1: Concept of introducing the 'Corporation Billing Online Service.'

By eliminating the need for fixed exchange bills and invoice documents for both corporations and local governments,
Previously, 20 tasks that occurred as responses to mailed invoices can be reduced to 11 tasks by using this service. Figure 2: A comparison of business flows before and after the introduction of the 'corporate billing online service'

On November 30, 2022, our company established a working group for the development of a service that allows corporate invoicing tasks to be done electronically, with the participation of 10 local governments and 7 corporations. In the working group, discussions were held with local governments and corporations regarding the service content, and a trial version of the 'corporate billing online service' was developed. As of now, 4 local governments and 2 corporations have started using the trial version, and with the addition of 21 new local governments, the total number of using local governments will be 25.

Our company anticipates a nearly 50% reduction in the total number of business processes related to traditional postal invoicing, as shown in Figure 2. This will achieve operational efficiency for both corporations and local governments, supporting a reduction of about 40% in work hours for local governments.

Fujifilm System Services will continue to contribute to the digitization of local government operations by leveraging insights and expertise gained through providing comprehensive family registry systems and outsourcing services for family registry and resident-related tasks.

Comments from the Municipal Affairs Division of Machida City Hall on the effects of the 'corporate billing online service'

Machida City Hall compared the business flows before and after the introduction of the 'corporate billing online service' and verified its effectiveness. It is expected that as the number of applications using this service increases, the time required per task, which was about 45 minutes before the introduction, can be reduced by 40% to about 26 minutes after the introduction. While the number of corporations using the system is still low during the trial period, it is anticipated that as more corporations use the system and the number of applications increases, overall operational efficiency will continue to improve.

• ※1 Cities in Japan including Tahara City, Aichi Prefecture, Tsukuba City, Ibaraki Prefecture, Hitachi City, Ibaraki Prefecture, Osu City, Ehime Prefecture, Matsuyama City, Ehime Prefecture, Izumisano City, Osaka Prefecture, Ibaraki City, Osaka Prefecture, Kawachinagano City, Osaka Prefecture, Habikino City, Osaka Prefecture, Ishigaki City, Okinawa, Okinawa City, Okinawa, etc. (in alphabetical order)
• ※2 Including credit card companies and insurance companies
• ※3 Mainly used when sending small amounts of money, a fixed amount of foreign exchange included instead of cash. (On January 17, 2022, the purchase commission for fixed-rate postal money orders doubled to 200 yen, leading to increased costs for requesting a certificate to be sent by mail.)
• ※4 Working group activity period: December 1, 2022, to March 31, 2023
  • Participating municipalities in the working group: Shijonawate City, Osaka Prefecture, Tokorozawa City, Saitama Prefecture, Saga City, Saga Prefecture, Kisarazu City, Chiba Prefecture, Sumida Ward, Tokyo, Tama City, Tokyo, Higashimurayama City, Tokyo, Machida City, Tokyo, Kitakyushu City, Fukuoka Prefecture, Sapporo City, Hokkaido, etc. (in alphabetical order)
  • Participating companies in the working group: Aiful Corporation, Acom Corporation, Orient Corporation, Creditor Saison Co., Ltd., Sumitomo Life Insurance Company, Sony Life Insurance Company, Nittere Debt Collection Co., Ltd. (in alphabetical order)
• ※5 Higashimurayama City, Tokyo, Machida City, Tokyo, Saga City, Saga Prefecture, Kisarazu City, Chiba Prefecture (order of service introduction)
• ※6 Saison Debt Collection Co., Ltd. (Creditor Saison Group), Nittere Debt Collection Co., Ltd. (order of service introduction)
• Service where our employees with expertise in business specialization and quality management knowledge perform counter services on behalf of local government employees.

The Corporate Billing Online Service received the 2nd place in the Industrial sector at the 'JAPAN DX Player AWARD 2024'.

For more details on the Corporate Billing Online Service, please refer here.

About Fujifilm System Services

A wholly-owned subsidiary of Fujifilm Business Innovation, we provide BPO (business process outsourcing) services for local governments and companies nationwide. Our solutions for local governments and public institutions include an integrated family registry system and a convenience store certificate issuance system, boasting overwhelming market share and providing consistent services from introduction to support for numerous local governments nationwide. For private businesses, we provide digital solutions specifically tailored for their industry and business. For distribution and retail industries, we support chain management efficiency and attractive store displays, contributing to a "rich tomorrow of information services" that truly enriches the lives of residents and consumers who are the ultimate recipients of our services.