On October 4th, L is B<145A> announced that their business chat tool "direct" for the field has reached a milestone of 10 years since its release, with over 5,500 adopting companies.
The company has set up a special 10th-anniversary website where they introduce feedback from users.
"Direct" has a feature to reflect opinions and requests from the field, which is implemented every 9 weeks. The company also stated that they will continue to value each voice of their customers on the field, evolve beyond just a chat tool, and move forward into the future.