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Ping An Takes Lead in Fortune Fintech Innovator Asia List, Ranked 1st in Insurtech

Ping An Takes Lead in Fortune Fintech Innovator Asia List, Ranked 1st in Insurtech

中國平安在《財富》創新科技亞洲榜單中名列前茅,在亞洲科技保險領域排名第一。
PR Newswire ·  2024/11/07 04:29

HONG KONG and SHANGHAI, Nov. 7, 2024 /PRNewswire/ -- Ping An Insurance (Group) Company of China, Ltd. (hereafter "Ping An", the "Company" or the "Group", HKEX: 2318 / 82318; SSE: 601318) ranked #1 in insurtech in Fortune's first-ever Fintech Innovators Asia list. "Ping An is one of China's largest insurers, with about 240 million retail consumers across the country. Ping An's 'Smart Verification' and 'Smart Fast Claim' services now make its enrolment and claims processing more efficient. AI-driven tools are also reducing diagnostic times in rural areas," Fortune said.

2024年11月7日,中國平安保險(集團)股份有限公司(以下簡稱「平安」、「公司」或「集團」,港交所:2318 / 82318;滬市:601318)在《財富》首次發佈的亞洲金融科技創新公司榜單中榮登insurtech第一名。“平安是中國最大的保險公司之一,遍佈全國的零售用戶約24000萬。財富表示,平安的『智能驗證』和『智能快速理賠』服務現在使其報名和理賠處理更加高效。人工智能驅動的工具還在減少農村地區的診斷時間。

Fortune's Fintech Innovators Asia 2024 showcases the leading companies shaping the future of fintech in Asia. More than 300 companies that are active in Asia-Pacific were ranked in five categories: insurtech, blockchain and crypto, payments, digital banking and wealthtech. In its evaluation, Fortune considered factors including the company's innovations and use of advanced technologies, financial performance, market impact, scalability, regulatory compliance, security measures and unique features that improve the lives of consumers.

《財富》2024年的亞洲金融科技創新公司展示了塑造亞洲金融科技未來的領先公司。在亞太地區活躍的300多家公司被分爲五大類別:insurtech、區塊鏈和加密貨幣、支付、數字銀行和財富科技。在評估過程中,《財富》考慮了公司的創新和使用先進技術、財務表現、市場影響、可擴展性、合規性、安全措施以及改善消費者生活的獨特功能等因素。

Ping An has been advancing its technology-driven "integrated finance + health and senior care" strategy in recent years. Through its "one customer, multiple accounts, multiple products, and one-stop services" model, the Company ensures customers can enjoy professional financial advisory, family doctor, and senior care concierge services. Ping An strives to take care of customers by offering them a "worry-free, time-saving, and money-saving" experience.

中國平安近年來一直在推進以技術爲驅動的「一體化金融+健康養老」策略。通過其「一客戶,多帳戶,多產品,一站式服務」模式,公司確保客戶可以享受專業的理財諮詢、家庭醫生和養老服務。中國平安通過提供「無憂、節約時間、節約金錢」的體驗來照顧客戶。

Promoting business innovation through technology

通過科技推動商業創新

Ping An Life launched its upgraded "1-1-1 Superfast Claim" services this year, featuring "one-sentence reporting, one-click uploading, and one-minute validation." In the first six months of 2024, Ping An Life paid more than 2.58 million claims, accounting for over 99% of all claims, among which the fastest payment took only 10 seconds. Ping An P&C continued to enhance services for its 200 million "Ping An Auto Owner" app users, by expanding its service scope to 82 items, including emergency assistance, annual inspection and designated driver services.

中國平安人壽今年推出了升級版的「1-1-1 超快理賠」服務,具有「一句話報案,一鍵上傳,一分鐘確認」的特點。2024年上半年,中國平安人壽支付了258萬多次理賠,佔總理賠的99%以上,最快的支付僅需10秒。中國平安財產繼續提升針對20000萬用戶的「平安汽車易主」app用戶的服務,將服務範圍擴大至82項,包括緊急援助、年檢和代駕服務。

In healthcare services, Ping An provides membership-based senior care services via online family doctors and senior care concierges. Ping An to guides members through its end-to-end "online, in-store and home-delivered" service network supported by artificial intelligence (AI), covering consultation, diagnosis, treatment and services. As of the end of September 2024, Ping An's health and senior care ecosystem had more than 64,000 paying corporate clients with more than 26 million employees.

中國平安在醫療服務領域通過在線家庭醫生和高級護理顧問爲會員提供基於會籍的高級護理服務。中國平安通過人工智能(AI)支持的端到端"在線、門店和送貨上門"服務網絡指導會員,涵蓋諮詢、診斷、治療和服務。截至2024年9月底,中國平安的健康和高級護理生態系統擁有超過64,000家付費企業客戶,僱員超過2600萬人。

Transforming financial services with technologies for sales, efficiency and risk management

利用科技轉型金融服務,提升銷售、效率和風險管理能力

In the first three quarters of 2024, the volume of services provided by Ping An's AI service representatives reached about 1,340 million times, accounting for 80% of Ping An's total customer service volume in the first half of 2024. The AI service representatives responded and handled customer inquiries and complaints swiftly. Via smart underwriting and smart claim settlement, 93% of Ping An Life's policies were underwritten within seconds, and it took an average of 7.4 minutes to close a claim with Smart Quick Claim. Ping An also uses technology for risk control, with RMB9.1 billion in fraudulent claims saved via smart fraud risk identification, a 23.7% increase year-on-year to.

2024年前三季度,中國平安AI服務代表提供的服務量達到約134000萬次,佔2024年上半年中國平安總客服量的80%。AI服務代表迅速響應和處理客戶諮詢和投訴。通過智能覈保和智能理賠,中國平安壽險93%的保單在幾秒內核保,平均花費7.4分鐘完成智能快速理賠。中國平安還利用技術進行風險控制,通過智能欺詐風險識別節省了91億元人民幣的虛假索賠,同比增長23.7%。

Ping An has a first-class technology team of over 21,000 technology developers and more than 3,000 scientists. It is also leader among international financial institutions in patent applications, which totaled 53,521 as of the end of September 2024. It is ranked second globally overall in the number of its generative AI patent applications. In order to ensure technology will better serve users of services and products, Ping An is guided by its AI Ethics Management Committee and its "AI Ethical Governance Statement and Policies of Ping An Group" for the development and application of AI in a comprehensive and rational manner, and protecting personal data of customers with cutting-edge technologies.

中國平安擁有超過21,000名技術開發人員和超過3,000名科學家的一流技術團隊,是國際金融機構中專利申請的領先者,截至2024年9月底總計爲53,521項。中國平安在生成式人工智能專利申請數量上在全球排名第二。爲了確保科技更好地服務於服務和產品的用戶,中國平安受其人工智能倫理管理委員會指導,並遵循其"中國平安集團人工智能倫理治理聲明和政策",全面、理性地發展和應用人工智能,並運用尖端技術保護客戶的個人數據。

Ping An will continue to advance comprehensive digital transformation to pursue high-quality business development and improve the quality and efficiency of financial businesses. It will strive for product upgrades and technological innovation, to comprehensively develop technology finance, green finance, inclusive finance, pension finance and digital finance. By doing so, Ping An will create greater value for customers, shareholders, employees and society.

中國平安將持續推進全面數字轉型,追求高質量業務發展,提高金融業務的質量和效率。將努力進行產品升級和技術創新,全面發展科技金融、綠色金融、普惠金融、養老金融和數字金融。通過這樣的方式,中國平安將爲客戶、股東、員工和社會創造更大的價值。

About Ping An Group

關於中國平安集團

Ping An Insurance (Group) Company of China, Ltd. (HKEx:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services, Under the technology-driven "integrated finance + health and senior care" strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its 240 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of September 2024, Ping An had more than RMB12 trillion in total assets. The Group ranked 29th in the Forbes Global 2000 list in 2024 and 53rd in the Fortune Global 500 list in 2024.

中國平安保險(集團)股份有限公司(香港交易所:2318 / 82318;上海證券交易所:601318)是全球最大的金融服務公司之一。公司致力於成爲世界領先的綜合金融、健康和養老服務提供商,實施以技術驅動的「綜合金融 + 健康養老」戰略,爲24000萬零售客戶提供專業的「财富管理諮詢、家庭醫生和養老顧問」服務。中國平安推動智能數字化轉型,運用技術提高金融業務質量和效率,增強風險管理能力。該集團在香港和上海證交所上市。截至2024年9月底,中國平安總資產超過12萬億人民幣。該集團在2024年福布斯全球 2000強榜單中排名第29,在2024年財富 500強榜單中排名第53。

For more information, please visit and follow us on LinkedIn - PING AN.

欲了解更多信息,請訪問 並關注我們的LinkedIn——PING AN。

SOURCE Ping An Insurance (Group) Company of China, Ltd.

資料來源:中國平安保險(集團)股份有限公司。

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