Ping An Takes Lead in Fortune Fintech Innovator Asia List, Ranked 1st in Insurtech
Ping An Takes Lead in Fortune Fintech Innovator Asia List, Ranked 1st in Insurtech
HONG KONG and SHANGHAI, Nov. 7, 2024 /PRNewswire/ -- Ping An Insurance (Group) Company of China, Ltd. (hereafter "Ping An", the "Company" or the "Group", HKEX: 2318 / 82318; SSE: 601318) ranked #1 in insurtech in Fortune's first-ever Fintech Innovators Asia list. "Ping An is one of China's largest insurers, with about 240 million retail consumers across the country. Ping An's 'Smart Verification' and 'Smart Fast Claim' services now make its enrolment and claims processing more efficient. AI-driven tools are also reducing diagnostic times in rural areas," Fortune said.
香港和上海,2024年11月7日 /PRNewswire/--中国平安保险(集团)股份有限公司(以下简称 “平安”、“公司” 或 “集团”,香港交易所:2318/82318;上交所:601318)在《财富》首份亚洲金融科技创新者榜单中位列保险科技行业第 #1 位。“平安是中国最大的保险公司之一,在全国拥有约24000万零售消费者。现在,平安的 “智能验证” 和 “智能快速理赔” 服务使其注册和索赔处理更加高效。人工智能驱动的工具也缩短了农村地区的诊断时间,”《财富》杂志说。
Fortune's Fintech Innovators Asia 2024 showcases the leading companies shaping the future of fintech in Asia. More than 300 companies that are active in Asia-Pacific were ranked in five categories: insurtech, blockchain and crypto, payments, digital banking and wealthtech. In its evaluation, Fortune considered factors including the company's innovations and use of advanced technologies, financial performance, market impact, scalability, regulatory compliance, security measures and unique features that improve the lives of consumers.
《财富》杂志的《2024年亚洲金融科技创新者》展示了塑造亚洲金融科技未来的领先公司。活跃在亚太地区的300多家公司分为五个类别进行了排名:保险科技、区块链和加密货币、支付、数字银行和财富科技。《财富》杂志在评估中考虑的因素包括公司的创新和先进技术的使用、财务业绩、市场影响、可扩展性、监管合规性、安全措施和改善消费者生活的独特功能。
Ping An has been advancing its technology-driven "integrated finance + health and senior care" strategy in recent years. Through its "one customer, multiple accounts, multiple products, and one-stop services" model, the Company ensures customers can enjoy professional financial advisory, family doctor, and senior care concierge services. Ping An strives to take care of customers by offering them a "worry-free, time-saving, and money-saving" experience.
近年来,平安一直在推进其以技术为导向的 “综合金融+健康和老年护理” 战略。通过其 “一个客户、多个账户、多种产品和一站式服务” 模式,该公司确保客户可以享受专业的财务咨询、家庭医生和高级护理礼宾服务。平安致力于通过为客户提供 “无忧、省时、省钱” 的体验来照顾他们。
Promoting business innovation through technology
通过技术促进业务创新
Ping An Life launched its upgraded "1-1-1 Superfast Claim" services this year, featuring "one-sentence reporting, one-click uploading, and one-minute validation." In the first six months of 2024, Ping An Life paid more than 2.58 million claims, accounting for over 99% of all claims, among which the fastest payment took only 10 seconds. Ping An P&C continued to enhance services for its 200 million "Ping An Auto Owner" app users, by expanding its service scope to 82 items, including emergency assistance, annual inspection and designated driver services.
平安人寿今年推出了升级后的 “1-1-1 Superfast Claim” 服务,其特点是 “一句话报告、一键上传和一分钟验证”。在2024年的前六个月,平安人寿支付了超过258万份索赔,占所有索赔的99%以上,其中最快的付款仅用了10秒。平安财产保险继续加强对20000万 “平安汽车车主” 应用程序用户的服务,将其服务范围扩大到82项,包括紧急援助、年检和指定司机服务。
In healthcare services, Ping An provides membership-based senior care services via online family doctors and senior care concierges. Ping An to guides members through its end-to-end "online, in-store and home-delivered" service network supported by artificial intelligence (AI), covering consultation, diagnosis, treatment and services. As of the end of September 2024, Ping An's health and senior care ecosystem had more than 64,000 paying corporate clients with more than 26 million employees.
在医疗保健服务方面,平安通过在线家庭医生和高级护理礼宾服务提供会员制的老年护理服务。平安将指导会员通过其由人工智能(AI)支持的端到端 “在线、店内和送货上门” 服务网络,涵盖咨询、诊断、治疗和服务。截至2024年9月底,平安的健康和养老生态系统拥有超过6.4万名付费企业客户,拥有超过2600万名员工。
Transforming financial services with technologies for sales, efficiency and risk management
利用销售、效率和风险管理技术改造金融服务
In the first three quarters of 2024, the volume of services provided by Ping An's AI service representatives reached about 1,340 million times, accounting for 80% of Ping An's total customer service volume in the first half of 2024. The AI service representatives responded and handled customer inquiries and complaints swiftly. Via smart underwriting and smart claim settlement, 93% of Ping An Life's policies were underwritten within seconds, and it took an average of 7.4 minutes to close a claim with Smart Quick Claim. Ping An also uses technology for risk control, with RMB9.1 billion in fraudulent claims saved via smart fraud risk identification, a 23.7% increase year-on-year to.
在2024年前三个季度,平安的人工智能服务代表提供的服务量达到约134000万次,占2024年上半年平安客户服务总量的80%。人工智能服务代表迅速回应并处理了客户的询问和投诉。通过智能承保和智能理赔,平安人寿93%的保单在几秒钟内被承保,使用智能快速理赔完成索赔平均需要7.4分钟。平安还使用技术进行风险控制,通过智能欺诈风险识别节省了91元人民币的欺诈性索赔,同比增长了23.7%。
Ping An has a first-class technology team of over 21,000 technology developers and more than 3,000 scientists. It is also leader among international financial institutions in patent applications, which totaled 53,521 as of the end of September 2024. It is ranked second globally overall in the number of its generative AI patent applications. In order to ensure technology will better serve users of services and products, Ping An is guided by its AI Ethics Management Committee and its "AI Ethical Governance Statement and Policies of Ping An Group" for the development and application of AI in a comprehensive and rational manner, and protecting personal data of customers with cutting-edge technologies.
平安拥有一支由21,000多名技术开发人员和3,000多名科学家组成的一流技术团队。它在国际金融机构的专利申请中也处于领先地位,截至2024年9月底,专利申请总数为53,521项。它的生成式人工智能专利申请数量在全球排名第二。为了确保技术能够更好地服务于服务和产品的用户,平安在其人工智能伦理管理委员会和《平安集团人工智能伦理治理声明和政策》的指导下,以全面、合理的方式开发和应用人工智能,并利用尖端技术保护客户的个人数据。
Ping An will continue to advance comprehensive digital transformation to pursue high-quality business development and improve the quality and efficiency of financial businesses. It will strive for product upgrades and technological innovation, to comprehensively develop technology finance, green finance, inclusive finance, pension finance and digital finance. By doing so, Ping An will create greater value for customers, shareholders, employees and society.
平安将继续推进全面的数字化转型,以追求高质量的业务发展,提高金融业务的质量和效率。它将努力进行产品升级和技术创新,全面发展科技金融、绿色金融、普惠金融、养老金金融和数字金融。通过这样做,平安将为客户、股东、员工和社会创造更大的价值。
About Ping An Group
关于平安集团
Ping An Insurance (Group) Company of China, Ltd. (HKEx:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services, Under the technology-driven "integrated finance + health and senior care" strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its 240 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of September 2024, Ping An had more than RMB12 trillion in total assets. The Group ranked 29th in the Forbes Global 2000 list in 2024 and 53rd in the Fortune Global 500 list in 2024.
中国平安保险(集团)股份有限公司(HKEX: 2318/82318;SSE: 601318)是全球最大的金融服务公司之一。它致力于成为全球领先的综合金融、健康和养老服务提供商,在技术驱动的 “综合金融+健康和老年护理” 战略下,集团为其24000万零售客户提供专业的 “财务咨询、家庭医生和老年护理礼宾” 服务。平安推进智能数字化转型,采用技术来提高金融业务的质量和效率并加强风险管理。集团在香港和上海证券交易所上市。截至2024年9月底,平安的总资产超过12万亿元人民币。该集团在2024年福布斯全球2000强榜单中排名第29位,在2024年在《财富》全球500强榜单中排名第53位。
For more information, please visit and follow us on LinkedIn - PING AN.
欲了解更多信息,请访问并关注我们的 LinkedIn-PING AN。
SOURCE Ping An Insurance (Group) Company of China, Ltd.
来源:中国平安保险(集团)股份有限公司