The following is a summary of the Zenvia Inc. (ZENV) Q3 2024 Earnings Call Transcript:

Financial Performance:

• Zenvia Inc. reported strong financial performance for Q3 2024, with solid top line and profitability growth, and an impressive expansion of EBITDA year over year.

• EBITDA grew almost threefold compared to the same period last year, reaching BRL41 million in Q3 and totaling BRL98 million for the first nine months, which is within the guidance range of BRL120 million to BRL140 million.

• Revenue from the CPaaS segment grew by 37% reaching an all-time high of almost BRL200 million for the quarter, mainly due to one-off opportunities.

• SaaS segment revenues grew by 16% in the quarter, largely driven by SMBs, with a sequential increase of 12% compared to Q2.

Business Progress:

• Zenvia launched the Zenvia Customer Cloud, a comprehensive customer experience SaaS solution in Latin America, marking a significant transition from CPaaS to a complete SaaS model.

• The company is focusing on organic growth, enhancing profitability, reducing leverage, and pursuing an optimal capital structure.

• Throughout 2024, Zenvia has focused on controlling G&A expenses and maintaining operational cost efficiency to support EBITDA growth.

• Zenvia is actively working on the integration of SaaS solutions and moving towards a full SaaS model with monthly subscriptions.

Opportunities:

• The launch of Zenvia Customer Cloud creates opportunities for the company to establish a stronger presence in the SaaS market, particularly among SMBs.

• Zenvia is expanding its operations outside Brazil, aiming to impact its 2025 results positively.

• Continued investment in Zenvia Customer Cloud, including features for ads optimization and customer journey management, strengthens Zenvia's market position and product offerings.

Risks:

• The competitive environment in the enterprise segment of the SaaS market remains challenging, with new sales performing below expectations, impacting profitability.

• There are non-recurring volumes in the CPaaS segment that are not expected in Q4, which might affect quarterly comparisons and overall revenue stability.

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