30 November 2024

Additionally SMEs can apply for a Disaster Relief Facility of up to RM700,000

Kuala Lumpur: CIMB Group Holdings Berhad ("CIMB" or "the Group") is pleased to announce its commitment to help its customers and Malaysians who have been impacted by the recent floods across Malaysia. Individual, SME and micro SME customers who have been impacted by the floods, can apply for a six-month payment relief on loan and financing products to help alleviate their financial burden under the "CIMB Flood Relief Assistance Plan."

CIMB Bank Berhad ("CIMB Bank") and CIMB Islamic Bank Berhad ("CIMB Islamic") have simplified the process and as such, customers only need to provide their basic information to apply for the Flood Relief Assistance Plan. In addition, late charges and fees for impacted customers will be waived. SME customers who are impacted by the floods and may require additional cashflow assistance on top of the payment relief, can apply for a Disaster Relief Facility of up to RM700,000 at a preferential financing rate.

Charges would be waived for credit/debit card replacements, statement requests or replacements of damaged passbooks and bankers' cheques too. CIMB will work closely with its insurance partners to expedite the processing of insurance claims due to the floods in affected areas.

In addition to the Flood Relief Assistance Plan for customers, CIMB through its corporate social responsibility ("CSR") arm, CIMB Foundation and CIMB Islamic has committed RM2.5 million to provide community assistance for flood victims as well as recovery support post-floods. CIMB Foundation will collaborate with non-governmental organisations ("NGOs") to disburse RM2.5 million for on ground flood relief efforts as well as recovery support post-floods.

A long standing partner of CIMB Foundation, the Group supports Kembara Kitchen, a disaster-relief non-governmental organisation ("NGO") in its humanitarian efforts on a two-pronged approach. First, the CIMB Foundation has sponsored five retort machines to the NGO for efficient production of ready-to-eat meals for immediate deployment to victims of disasters and responders. These ready-to-eat meal packs can last up to two years without refrigeration, ensuring quick, large-scale deployment of nutritious food to those affected by the floods. Since 2021, CIMB has distributed over 240,000 ready-to-eat meal packs, and during the current flood season, the Group contributed another 80,000 ready-to-eat meal packs through Kembara Kitchen.

Novan Amirudin, Group CEO of CIMB Group said, "As fellow Malaysians, we empathise with all who have been impacted by the recent floods across Malaysia. The increasing frequency of extreme weather events such as these also highlight the urgency of the sustainability agenda, particularly in addressing climate change. A key advocate in advancing customers and society, CIMB is committed to continue serving the communities we operate in and as such, is ready to provide flood assistance and payment relief. We hope our efforts will help to ease our individual and business customers' additional financial burden caused by the floods, and subsequently provide much needed funds to help the affected communities to rebuild their lives and livelihoods."

To apply for the CIMB Flood Relief Assistance Plan, individual customers can call CIMB's Contact Centre at +603 6204 7788. SMEs can apply for assistance directly online through . Non-SMEs and corporate customers may also contact their CIMB Relationship Manager to discuss assistance options. All customers can also apply for the flood relief assistance at CIMB branches – customers may check branch availability with the bank's branch locator on the 'Locate Us' page at

CIMB's insurance partner and takaful operator, Berjaya Sompo Insurance Berhad and Takaful Ikhlas have also activated their hotlines to assist policy holders/participants. Customers who wish to make a claim due to losses to their vehicle(s) or house(s) incurred during the floods or have any enquiries, can contact the respective hotlines below:

• For Berjaya Sompo: 1800-88-9933 (available Monday to Friday, 8:30am to 5:00pm)
• For Takaful Ikhlas: 03-2723 9696 (available Monday to Friday, 8:30am to 5:00pm)

For more information on the CIMB Flood Relief Assistance Plan, please visit: