FLOOD RELIEF ASSISTANCE PROGRAMME AVAILABLE FOR HLB AND HLISB CUSTOMERS AFFECTED BY FLOODS
KUALA LUMPUR, 29 NOVEMBER 2024 – In response to the recent floods impacting communities across the country, Hong Leong Bank and Hong Leong Islamic Bank ("HLB" or the "Bank") today announced a comprehensive Flood Relief Assistance Programme to support affected customers. The program offers financial relief and assistance to individuals, SMEs, and micro-enterprises facing hardship due to the floods.
"Natural disasters like these remind us of the importance of shared responsibility and community support. We understand the challenges our customers are facing in the aftermath of these devastating floods. Therefore, our Flood Relief Assistance Programme aims to alleviate their financial burden and help them get back on their feet as quickly as possible," said Kevin Lam, Group Managing Director and CEO of HLB.
The Flood Relief Assistance Programme offers up to a six-month payment deferment on loan and financing facilities, including credit cards, for affected individuals, SME and micro-enterprise customers. The Bank is also offering free replacement of bank-related documents such as debit and credit cards as well as cheques and bank statements damaged or lost in the floods. For existing SME and micro-enterprise customers, additional financing will be made available to those who require working capital to facilitate their business recovery as a result of the floods.
To apply, customers just need to provide their account holder name, IC number, account number, contact number, email address, the address of the flood-affected location, and a photo of their flood situation.
Customers can request for the Flood Relief Assistance by calling 03 7959 1888, email CollsCustomerFeedback@hlbb.hongleong.com.my or visit the nearest HLB/HLISB branch for assistance. SME and Corporate customers are encouraged to contact their Relationship Managers for assistance. Additionally, micro, small, and medium enterprises ("MSME"s) affected by the floods can apply for the Disaster Relief Facility ("DRF") from Bank Negara Malaysia to facilitate the resumption of their business operations. The list of participating banks is available on Bank Negara Malaysia's website,
For more information on the Flood Relief Assistance Programme, please visit:
