プロディライトによると、ユナイトサービスは本社の1・2・3階にそれぞれコールセンターを構えており、老朽化したビジネスフォンの交換機の買い替えに約1,000万円のコストを要することから、機能性が高く導入コストも大幅にカットできるクラウドPBX「INNOVERA」が選ばれたとしている。ProdiLight <5580> announced on the 9th the release of a case study on the introduction of the cloud PBX "INNOVERA" to Unite Service of the Maguchi Group.
Unite Service, which receives over 100 incoming calls per day, has achieved not only cost reduction but also improved call handling efficiency by utilizing INNOVERA.
Unite Service is a company that handles logistics technology business within the Maguchi Group, a comprehensive logistics company consisting of 37 group companies. It has established a nationwide network to provide logistics services regardless of the area and is engaged in the delivery and installation of Consumer Electronics and Furniture focused on major retailers, as well as housing installation work and repair business.
According to ProdiLight, Unite Service has call centers located on the 1st, 2nd, and 3rd floors of its headquarters, and since it would cost about 10 million yen to replace the aging Business phone Switch, the cloud PBX "INNOVERA" was chosen for its high functionality and significant reduction in implementation costs.
With the introduction of "INNOVERA", Unite Service can now make calls from the head office's phone number regardless of location, and the calling phone number can be selected on the terminal, greatly improving call efficiency.
