Customers can now securely share the location of an AirTag or Find My network accessory with United customer service agents through the United app for faster bag recovery and an even better overall travel experience
United continues to invest in new infrastructure, training and technology to improve bag handling, resulting in significant improvement in baggage recovery in recent years
CHICAGO, Dec. 12, 2024 /PRNewswire/ -- United today announces the integration of Apple's new Share Item Location feature for AirTag into its mobile app, a move that's expected to drive a much-improved customer service experience for the fewer than 1% of customers whose bags arrive on a later flight.