しかし、本部と店舗間の情報連携が複雑化し店舗の業務負担が増大していたことで、対人業務に注力するための時間の確保を妨げているという課題があった。On the 17th, Dream Arts (4811) announced that Comprehensive Medical has introduced "Shoplan(R)".
In Comprehensive Medical, Shoplan(R) will be introduced from July 2024 to improve communication efficiency between the headquarters and stores, and will begin full-scale use in 646 pharmacies from October 2024.
The company has focused on not only pharmaceutical dispensing but also interpersonal services such as responding as a dedicated pharmacist and home visits.
However, the complexity of information collaboration between the headquarters and stores increased the burden of operations, which hindered the time required to focus on interpersonal services.
Therefore, the introduction of a new communication tool was considered to unify information transmission and improve information collaboration between the headquarters and stores.
The decision to introduce Shoplan(R) was influenced by its rich track record in pharmacies, robust support systems such as user associations and implementation support, and comprehensive management features like tracking read/unread status for each employee.
Currently, the focus is on using notification functions to strengthen information collaboration between headquarters and stores, as well as a business application function for information sharing among stores. In the future, efforts will be made towards centralizing information on Shoplan(R) and building an environment for storing operational manuals.
