Tesla Exec Bemoans Cost Of Sending Letter To Owners Affected By EV Giant's Recent Recall Of Nearly 700,000 Vehicles
Tesla Exec Bemoans Cost Of Sending Letter To Owners Affected By EV Giant's Recent Recall Of Nearly 700,000 Vehicles
U.S. auto safety regulator Tesla Inc. (NASDAQ:TSLA) executive Sendil Palani on Sunday bemoaned the cost of sending letters to customers whose vehicles were affected by the recent recall issued by the company.
特斯拉公司（納斯達克：TSLA）高管Sendil Palani在週日抱怨向受到最近公司召回影響的客戶發送信件的成本。
What Happened: Palani termed the mandate of sending letters to affected owners as a waste of time and money.
發生了什麼事：Palani將向受影響車主發送信件的要求稱爲浪費時間和金錢。
"The OEM has to pay for printing, postage (now up to $0.73 per letter), and administration," Palani, Vice President of Finance at Tesla, said.
"該製造商必須支付印刷、郵資（現在每封信高達0.73美元）和管理費用，"特斯拉財務副總裁Palani說。
U.S. auto safety regulator National Highway Traffic Safety Administration (NHTSA) said on Friday that Tesla is recalling 694,304 Cybertruck, Model 3, and Model Y vehicles citing concerns about the tire pressure monitoring system warning lights. Tesla released an over-the-air software update aimed at fixing the issue.
美國汽車安全監管機構國家公路交通安全管理局（NHTSA）在週五表示，特斯拉正在召回694,304輛Cybertruck、Model 3和Model Y車輛，原因是擔心胎壓監測系統警告燈的問題。特斯拉發佈了一次空中軟體更新，旨在修復該問題。
As per Palani's estimate, posting the letters notifying customers of the recent recall alone could cost Tesla up to $506,000.
根據Palani的估計，僅發送通知客戶最近召回的信件就可能使特斯拉花費高達506,000美元。
Palani also said on Sunday that in the case of Tesla's recalls, "very often" the issue has been resolved before vehicle owners receive the mail as many of the issues are fixed via over-the-air software updates.
Palani還表示，在特斯拉的召回案件中，"很多時候"在車輛所有者收到郵件之前問題已經得到解決，因爲許多問題都是通過一次空中軟體更新來修復的。
In July, Tesla recalled over 1.8 million vehicles over concerns that an unlatched hood can fully open when driving, obstructing the driver's view and increasing the risks of a crash. The company, then too, fixed the issue via an over-the-air update.
在七月，特斯拉因擔心未鎖住的引擎蓋在行駛時可能完全打開，阻礙駕駛員視線並增加事故風險，而召回了超過180萬輛車輛。那時，該公司也通過一次空中更新解決了該問題。
Wastes time and money too.
— Sendil Palani (@sendilpalani) December 22, 2024
The OEM has to pay for printing, postage (now up to $0.73 per letter), and administration.
In Tesla's case, the issue has very often been resolved prior to mail delivery.
浪費時間和金錢。
— Sendil Palani (@sendilpalani) 2024年12月22日
OEM必須支付打印、郵寄（目前每封信高達$0.73）和管理費用。
在特斯拉的案例中，問題通常在郵件交付之前就已解決。
Why It Matters: Earlier this year, Tesla CEO Elon Musk himself called upon the NHTSA to stop the requirement of mailing physical letters to vehicle owners for recalls fixed via an over-the-air (OTA) update.
爲什麼這很重要：今年早些時候，特斯拉CEO埃隆·馬斯克親自呼籲NHTSA停止要求向車輛所有者郵寄實體信件，以便對通過空中（OTA）更新修復的召回進行通知。
"This needs to stop," Musk wrote on X.
馬斯克在X上寫道："這必須停止。"
Musk and several other Tesla executives have previously even condemned the use of the word "recall" for vehicle issues that are fixed via an over-the-air (OTA) software update.
馬斯克和其他幾位特斯拉高管此前甚至譴責將"召回"一詞用於通過空中（OTA）軟體更新解決的車輛問題。
"This 'recall' literally just changes a few pixels on the screen with an over-the-air update. By that anachronistic standard, phones are being "recalled" every few weeks," Musk said in February after the company issued a "recall" for about 2.2 million vehicles due to concerns about a smaller font size for warning lights compromising the visibility of crucial safety information.
"這個'召回'實際上只是通過空中更新改變屏幕上的幾個像素。根據這樣的過時標準，手機每幾周就會被'召回'一次，"馬斯克在公司因擔憂警告燈的字體大小影響重要安全信息的可見性而對大約220萬輛車輛發出'召回'後說。
Check out more of Benzinga's Future Of Mobility coverage by following this link.
通過以下鏈接查看更多Benzinga的未來出行報道。
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Photo courtesy: Shutterstock
照片提供：Shutterstock
