Headwaters Inc. (Headquarters: Shinjuku, Tokyo, Representative Director: Yosuke Shinoda, hereafter referred to as "Headwaters") and Headwaters Consulting Inc. (Headquarters: Shinjuku, Tokyo, Representative Director: Kenji Kato, hereafter referred to as "Headwaters Consulting") will begin offering a "Business Visualization and Consulting Service" today, aimed at supporting companies in the introduction of AI agents. This service helps to solve the challenges companies face when introducing AI agents and supports optimal applications in their operations.

■ Background
While the introduction of AI agents is expected to improve operational efficiency and productivity, an increasing number of companies are facing the challenge of "which operations should be introduced?" The range of operations that companies must perform is broad and becoming more complex, making it difficult to determine the appropriate areas for AI agent implementation. In response to this situation, Headwaters and Headwaters Consulting have launched a consulting service to accurately understand the current state of operations and maximize the effectiveness of AI agent implementation.
■ Features of the Service
・Providing a business visualization diagnostic tool
By leveraging uniquely developed diagnostic tools to quantify business processes and workloads, current operational issues can be grasped quantitatively.
Facilitates measurement of the effectiveness after the introduction of AI agents.
•Assessment of suitability for the introduction of AI agents.
Evaluates the suitability of introducing AI agents for each operation and identifies high-priority operations that are expected to have a high ROI.
•Customized proposals.
Presents specific implementation plans tailored to the company's Industry and size, providing consistent support including post-implementation operations.
This service reduces waste and inefficient processes in operations, enhances rapid ROI through the introduction of AI agents,
achieves a reduction in employee workload, and promotes a shift towards high-value-added operations.
■Examples of operational visualization and Consulting Services.
[Case 1: Life Insurance Company]
By eliminating personalization, centralized the administrative center and reduced annual working hours by 1.728 million hours.
[Case 2: Trust Bank]
By visualizing operations and supporting knowledge utilization, reduced the number of mistakes in the sales operations of nationwide branches by approximately 60% annually.
[Case 3: Comprehensive Enterprise]
By visualizing the system operation work that was outsourced and creating and providing an operational support tool,
reduced outsourced personnel by 80% from the peak.
[Case 4: Life Insurance Company (Administrative Management Department)]
Reduce document management operations for nationwide bases by approximately 60% annually.
■ Regarding the future
Headwaters Group will continue to provide innovative services utilizing AI technology in the future. In addition to the deployment of this service, we plan to develop new solutions aimed at achieving further business efficiency.
1. Expansion of the scope of AI agent utilization
In addition to visualizing current operations, we aim to improve processes and enhance automation using AI.
2. Development of industry-specific solutions
To address the specific challenges of each industry, we will provide highly specialized AI models and templates.
3. Strengthening collaboration with partner companies
Collaborating with advanced companies both domestically and internationally, the service deployment incorporating the latest technologies and insights will be promoted.
That's all.
■Reference Information
・Press Release: Collaborating with Daiwa Securities to develop an AI Operator - Achieving customer experience (CX) transformation through generative AI utilization.

・Press Release: Providing development support for JR West's generative AI "Copilot for Station Staff."

・Press Release: Starting the "Migration AI Agent Service," utilizing generative AI such as "Azure OpenAI Service OpenAI o1" and "GitHub Copilot" for migration.

・Press Release: Strengthening the lineup of generative AI services for the Automobile industry - The first release is an in-vehicle edge AI agent.

■About Trademarks
The proper nouns of the services mentioned are trademarks or registered trademarks of their respective companies.
■Company Information
Company Name: Headwaters Inc.
Address: Shinjuku Island Tower 4th Floor, 6-5-1 Nishishinjuku, Shinjuku-ku, Tokyo 163-1304
Representative: Representative Director Yosuke Shinoda
Established: November 2005
URL :
Company Name: Headwaters Consulting Inc.
Address: Shinjuku Island Tower 4th Floor, 6-5-1 Nishishinjuku, Shinjuku-ku, Tokyo 163-1304
Representative: Representative Director Kenji Kato
Established: February 2022
URL:
■ Contact information for this matter
Headwaters Inc.
Email: info@ml.headwaters.co.jp