The following is a summary of the TTEC Holdings, Inc. (TTEC) Q3 2024 Earnings Call Transcript:

Financial Performance:

• TTEC reported a Q3 2024 revenue of $529 million, marking a decrease of 12.2% over the prior year.

• Adjusted EBITDA was $50 million or 9.5% of revenue, reflecting a decrease from $64 million or 10.6% of revenue in the prior year.

• Earnings per share (EPS) was $0.11 compared to $0.48 in the prior year period.

Business Progress:

• TTEC is focused on diversifying its client base and expanding geographically, particularly offshore.

• The company has onboarded new clients and expanded service offerings to existing clients, including AI-enabled solutions.

• TTEC Digital continues to grow its recurring managed services, contributing to overall revenue despite delays in larger deals.

• The transition to cloud-based solutions and the development of AI capabilities are central to TTEC's strategy.

Opportunities:

• TTEC is poised to capitalize on expanding its offshore capabilities, driven by client demand in new geographies.

• Continued development and deployment of AI-enabled technologies present significant growth opportunities.

Risks:

• Delays in decision-making by clients, influenced by macroeconomic factors, could continue to pose challenges for revenue growth.

• Potential fluctuations in tax rates could impact financial stability.

More details: TTEC Holdings IR

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