Moomoo Singapore Help Center-Robo-advisor Service Frequently Asked Questions
English
Back
Download
Clear
All
Quotes
News
Learn
Help
All
US
HK
CN
SG
AU
JP
All
News
Announcements
No matches yet
Operations too frequent. Please try again later.
Please check network settings and try again Refresh Refresh
Loading
History record
    Latest News
      Quotes More
      News More
      Learn More
      Help More
      Loading
      News More
      Announcements More
      Reports More
      Log in to access Online Inquiry
      Back to the Top

      Robo-advisor Service Frequently Asked Questions

      1. Target Clients

      Currently, this service is available exclusively to individual investors, including retail and accredited investors. It is only accessible to the account holders themselves and not to any delegated investment agents or any other agent acting on behalf of the account holder.

      2.  Robo-Advisor Questionnaire

      2.1 Introduction

      The Robo-Advisor Questionnaire is a tool used by the Robo-Advisory system to assess and understand your risk tolerance and investment preferences. The aim is to create your risk profile by further understanding your risk capacity and tolerance, and personalized investment preferences, thereby providing customized investment recommendations.

      2.2 Redoing the Robo-Advisor Questionnaire

      Your risk profile may change with market conditions and personal circumstances. Therefore, it is recommended to take the Robo-Advisor Questionnaire regularly for the updated investment advice that matches your current risk tolerance and willingness to engage in risky investments.

      Please kindly note that updating your universal account information will not update your Robo-Advisor Questionnaire result. if there are changes to your risk profile, please go to the Wealth tab and tap the “Robo-advisor” icon to redo the questionnaire.

      3. About the Robo-Advisor Questionnaire Result

      3.1 Robo-Advisor risk profile

      The Robo-Advisor risk profile refers to your risk tolerance and willingness to engage in investments with different risk levels. The investment product recommendations are based on your existing valid Robo-Advisor Questionnaire result.

      The evaluation mechanism of the Robo-Advisor Questionnaire is as follows: The questionnaire assigns scores to each question based on multiple indicators of the investor's risk tolerance and willingness to invest in high-risk products. These scores are aggregated to get a total score, which preliminarily categorizes the client's Robo-Advisor risk profile level. Higher scores indicate higher risk profile levels, reflecting stronger risk tolerance and willingness to take on risk. The questionnaire also considers key upper-limit risk tolerance indicators, such as the identification of vulnerable customers to get a comprehensive result. The result determines which of the following five Robo-Advisor risk profiles the client belongs to: Conservative, Moderate, Balanced, Growth, and Aggressive.

      For the investment products and recommendations involved in Robo-Advisor investment services, the five risk profiles represent:

      • Conservative: You can accept slight risks and price fluctuations, with low risk tolerance. Your primary objective is capital preservation, and you have low willingness to engage in high-risk investments.

      • Moderate: You can accept low risks and price fluctuations, with medium-to-low risk tolerance. You prioritize strict loss control and stable returns over profits, and you have a medium-to-low willingness to engage in high-risk investments.

      • Balanced: You can accept moderate risks and price fluctuations, with medium risk tolerance. You aim for average market returns and are willing to bear average market losses, and you have a medium willingness to engage in high-risk investments.

      • Growth: You can accept medium-to-high risks and price fluctuations, with medium-to-high risk tolerance. You are more inclined to pursue profits rather than stability, and you have a medium-to-high willingness to engage in high-risk investments.

      • Aggressive: You can accept high risks and price fluctuations, with high risk tolerance. You are willing to bear above-average market losses to pursue above-average market returns and asset growth, and you have a high willingness to engage in high-risk investments.

      3.2 More about the assessment result

      • Max Loss Acceptable: refers to the estimated maximum loss you are willing to accept based on the result of your Robo-Advisor Questionnaire and your answers to questions related to investment goals and simulated investment.

      • Investment Horizon: refers to your choice in the Robo-advisor Questionnaire about how long you are generally willing to hold an investment on average.

      • Average 1Y Max Drawdown: refers to the average maximum drawdown in the past one years of the products recommended by the Robo-Advisor based on your risk profile. The recommended investment products include those currently displayed and other candidate products that meet your risk profile.

      • Average 1Y/5Y Return: refers to the average of 1-year/5-year returns of the products recommended by the Robo-Advisor based on your risk profile. The recommended investment products include those currently displayed and other candidate products that meet your risk profile.

      The assessment result of the Robo-Advisor Questionnaire is for reference only. Past performance is not indicative of future results. You should only purchase portfolios that match your assessment result. You need to make investment decisions based on your actual situation.

       

      3.3 Valid period of the Robo-Advisor questionnaire result

      Your Robo-Advisor Questionnaire result is valid for 365 calendar days. During the validity period, you can view the most recent assessment result and corresponding investment recommendations anytime. If your assessment result expires, you will need to redo the questionnaire to receive the latest investment product recommendations based on your updated risk tolerance and investment preferences. If there is a change in your circumstances, including your investment goals and financial situation, you can update the questionnaire anytime.

      4. Robo-Advisory Recommended Products

      Currently, the products recommended by Robo-Advisory services are limited to listed and unlisted collective investment schemes (i.e., mutual funds, ETFs etc).