moomoo SG Help Center-Robo-advisor Service Frequently Asked Questions
English
Back
Log in to access Online Inquiry
Back to the Top

Robo-advisor Service Frequently Asked Questions

1.Target Clients

Currently, this service is available exclusively to individual investors, including retail and accredited investors. It is only accessible to the account holder themselves and not to any delegated investment agents or any other agent acting on behalf of the account holder.

 

2.Robo-Advisor Questionnaire

2.1 Introduction

The Robo-Advisor Questionnaire is a tool used by the Robo-Advisory system to assess and understand your risk tolerance and investment preferences. The aim is to create your risk profile by further understanding your risk capacity and tolerance, and personalized investment preferences, thereby providing customized investment recommendations.

2.2 Redoing the Robo-Advisor Questionnaire

Your risk profile may change with market conditions and personal circumstances. Therefore, it is recommended to take the Robo-Advisor Questionnaire regularly for the updated investment advice that matches your current risk tolerance and willingness to engage in risky investments.

Please kindly note that updating your universal account information will not update your Robo-Advisor Questionnaire result. if there are changes to your risk profile, please go to the Wealth tab and tap the “Robo-advisor” icon to redo the questionnaire.

 

3. About the Robo-Advisor Questionnaire Result

3.1 Robo-Advisor risk profile

The Robo-Advisor risk profile refers to your risk tolerance and willingness to engage in investments with different risk levels. The investment product recommendations are based on your existing valid Robo-Advisor Questionnaire result.

he questionnaire also considers key upper-limit risk tolerance indicators, such as the identification of vulnerable customers to get a comprehensive result. The result determines which of the following five Robo-Advisor risk profiles the client belongs to: Conservative, Moderate, Balanced, Growth, and Aggressive.

For the investment products and recommendations involved in Robo-Advisor investment services, the five risk profiles represent:

  • Conservative: You can accept slight risks and price fluctuations, with low risk tolerance. Your primary objective is capital preservation, and you have low willingness to engage in high-risk investments.

  • Moderate: You can accept low risks and price fluctuations, with medium-to-low risk tolerance. You prioritize strict loss control and stable returns over profits, and you have a medium-to-low willingness to engage in high-risk investments.

  • Balanced: You can accept moderate risks and price fluctuations, with medium risk tolerance. You aim for average market returns and are willing to bear average market losses, and you have a medium willingness to engage in high-risk investments.

  • Growth: You can accept medium-to-high risks and price fluctuations, with medium-to-high risk tolerance. You are more inclined to pursue profits rather than stability, and you have a medium-to-high willingness to engage in high-risk investments.

  • Aggressive: You can accept high risks and price fluctuations, with high risk tolerance. You are willing to bear above-average market losses to pursue above-average market returns and asset growth, and you have a high willingness to engage in high-risk investments.

3.2 More about the assessment result

  1. Max Loss Acceptable: refers to the estimated maximum loss you are willing to accept based on the result of your Robo-Advisor Questionnaire and your answers to questions related to investment goals and simulated investment.

  2. Investment Horizon: refers to your choice in the Robo-advisor Questionnaire about how long you are generally willing to hold an investment on average.

  3. Average 3Y Max Drawdown: refers to the average maximum drawdown in the past three years of the products recommended by the Robo-Advisor based on your risk profile. The recommended investment products include those currently displayed and other candidate products that meet your risk profile.

  4. Average 1Y/5Y Return: refers to the average of 1-year/5-year returns of the products recommended by the Robo-Advisor based on your risk profile. The recommended investment products include those currently displayed and other candidate products that meet your risk profile.

The assessment result of the Robo-Advisor Questionnaire is for reference only. Past performance is not indicative of future results. You need to make investment decisions based on your actual situation.

3.3 Validity period of the Robo-Advisor questionnaire result

Your Robo-Advisor Questionnaire result is valid for 365 calendar days. During the validity period, you can view the most recent assessment result and corresponding investment recommendations anytime. If your assessment result expires, you will need to redo the questionnaire to receive the latest investment product recommendations based on your updated risk tolerance and investment preferences. If there is a change in your circumstances, including your investment goals and financial situation, you can update the questionnaire anytime.