We are a well-known general cleaning service provider to the environmental services industry headquartered in Singapore and operate in Singapore and Thailand. According to the Frost & Sullivan report, Singapore's environmental services industry includes general cleaning services, landscape services, waste management and others. This is evidenced by our revenue and market share ranking second among Singaporean cleaning service providers in 2019, according to the Frost & Sullivan report. As a well-known cleaning service provider: We mainly provide general cleaning services for a number of public and private places (including stadiums, medical centres, shopping malls, commercial and industrial buildings, schools, hotels, private apartments, and public access areas of the Singapore Town Council). Our operations are not limited to Singapore. In Thailand, we also provide general cleaning services for private clients in private homes, offices, hotels and industrial buildings. We have over 25 years of experience in the environmental services industry, and we have the ability to bid for unlimited service contracts based on Ronglong's current L6 FM02 job type — “Housekeeping, Cleaning, Dredging and Maintenance” services. We employ over 2,500 employees and have 304 ongoing service contracts (excluding one-time contracts), which is proof of our ability to handle multiple contracts simultaneously in different regions and locations in Singapore, given the labor-intensive nature of the industry. In the three financial years ending 31 December 2019, our five major clients included various private companies, Singapore government agencies and municipal councils (including the governing bodies appointed by them). We are committed to a customer-centric business model and focus on building long-term business relationships with customers by providing quality and consistent services. This business model contributes to our track record and market position as a well-known cleaning service provider. This is evidenced by the fact that we have had an average of six years of business relationships with the five major clients during the track record period. Our Singapore-based operating subsidiaries, Ronglong and Titan, were incorporated in 1991 and 2006 respectively. By doing so, we are proud of our long track record and being one of Singapore's famous cleaning service providers. To achieve and maintain the quality of our services, we have implemented (including) our ISO 9001:2015 certified quality management system for the provision of cleaning and housekeeping services. Our operating subsidiary in Singapore was honored with the National Environment Agency's Clean Score Silver Award, which is used to recognize cleaning companies that provide a high standard of cleaning services by training workers, using equipment to improve work processes, and fair employment practices. Our track record is further confirmed by Ronglong's “Housekeeping, Cleaning, Dredging and Maintenance” service L6 FM02 job category, which allows us to bid for unlimited public sector contracts in Singapore. Rong Long is one of 27 registered contractors holding L6 grade FM02 jobs out of 401 other contractors registered with FM02 jobs.
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